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I just filed a complaint against the Camera Professionals with the Better Business Bureau and I believe they could be the same outfit that you were dealing with:
The Camera Professionals are deliberately misadvertising and engaging in deceptive sales tactics. On Thursday, June 28th I tried to order from the web page a Sony HDR SR7 camcorder listed for 899$.
The Sony HDR SR7 product comes standard in the Sony package with
Supplied Accessories:Power Adaptor/ In Camera Charger (AC-L200)InfoLITHIUM® Rechargeable Battery (NP-FH60)Wireless Remote Commander® Remote Control (RMT-835)Handycam Station™ cradle (DRCA-C181)Component Video CableA/V CableUSB CableEnjoy Handycam Video
The Camera Professionals advertised the standard product description including (as copied from their website) :
Experience amazing picture quality and convenience. The HDR-SR7 lets you record remarkably clear and detailed high definition video onto its convenient 60 GB internal hard drive. The professional grade Carl Zeiss Vario-Sonnar T lens ensures photo-realistic image quality, with a 10x optical/20x digital zoom that easily brings the action extra close, while Super SteadyShot optical image stabilization reduces blur from camcorder shake. Take command and get creative with manual control for focus, exposure, shutter speed and white balance. View your shooting on the 2.7″ wide Clear Photo LCD Plus display, featuring touch panel SwivelScreen technology, so you can view from any shooting angle. And capture more than movies using the dual record function to snap still images even while shooting video. Shoot and view exceptional video, with stunning detail and clarity. Still-image performance is a remarkable 6.1 megapixels. And unlike traditional CCD Imagers, the CMOS Sensor requires less power, for longer battery performance. Record and play back both high definition (HD) and standard definition (SD) video on standard 3″ (8cm) DVD media. Capture and display nearly twice as many (1.8x) viewable colors than other camcorders can, for a more vivid, accurate color range and natural, lifelike images. Advanced optics deliver amazing picture quality. The Carl Zeiss lens’ optical multi-layer coating increases contrast while reducing glare and flare, so you see brilliant, vivid images, with true-to-life color saturation and perfect rendition of subtle tones. The additional T* coating on the lens reduces unwanted glare and flare. Enjoy excellent viewing clarity with improved resolution. The 211K pixel LCD screen shows sharp detailed imagery, and rotates up to 270 degrees for multiple viewing angles during shooting or playback. Widescreen format makes it easy to compose shots in 16:9 mode. Capture still images with up to 2848 x 2136 resolution directly onto Memory Stick PRO Duo media for easy transfer to PCs. Perfect for E-mailing, printing or sharing with Memory Stick-compatible devices. Features 3.2 Megapixel (Gross) ClearVid CMOS Sensor Switchable HD/SD Format Recording x.v.Color Technology 10x Optical / 20x Digital Zoom Professional Quality Carl Zeiss Vario-Sonnar T Lens 2.7″ Wide (16:9) Touch Panel Clear Photo LCD Plus Display (211K Pixels) Smooth Slow Record Memory Stick PRO Duo Media Slot Dual Record capture vibrant, high quality still images. Super SteadyShot Optical Image Stabilization System Tele Macro Function Active Interface Shoe Built-in Intelligent Flash Super NightShot Infrared System Scene Selection Modes Picture Effects: Get creative when recording or playing back your video with Sony’s Picture Effect Modes Fader Effects: Enhance your personal videos by adding professional-looking black or white fade effects. InfoLITHIUM Battery with AccuPower Meter System Stamina Battery Power Management System On Screen Zoom and Record Buttons One Touch Wide Angle Shooting Multi-Language Menu Specifications Imaging Device 1/3″ ClearVid CMOS Sensor Pixel Gross 3200K Recording Media 60 GB Non-Removable HAD Disk Drive, Memory Stick PRO Duo Media Recording and Playback Times High Definition: XP = up to 8 hours HQ = up to 14 hours, SP = up to 17 hours, LP = up to 22 hours Standard Definition: HQ = up to 14 hours, SP = up to 21 hours, LP = up to 41 hours Video Actual 2280K Pixels (16:9), 1710K Pixels (4:3) Still Actual 2280K Pixels (16:9), 3040K Pixels (4:3) 35mm Equivalent 40-400mm (16:9 Camera Mode), 49-490mm (4:3 Camera Mode), 40-400mm (16:9 Memory Mode), 37-370mm (4:3 Memory Mode) Aperture f/1.8 – f/2.9 Exposure Touch Panel (24 steps) Filter Diameter 37mm Focal Distance 5.4-54mm; Telemacro – 450mm Focus Full Range Auto/Manual (Dial, Touch Panel) Progressive Shutter Mode Not available from Manufacturer Shutter Speed Auto, 1/2 – 1/500 (Scene Selection Mode) Optical Zoom 10X Digital Zoom 20X Resolution 3MP Analog-to-Digital Converter Not available from Manufacturer Format(s) Supported AVCHD (HD) and MPEG2-PS (SD) LCD 2.7″ (211K Pixels) Wide4 (16:9) Touch Panel Clear Photo LCD Plus Display Lens Type Carl Zeiss Vario-Sonnar T Viewfinder Color, Wide (16:9) 123K Pixels Docking Station Yes; Handycam Station cradle Microphone Yes (Built-in 5.1 Channel) Remote Jack Yes (Stereo Mini) Analog Audio/Video Input(s) Not available from Manufacturer Analog Audio/Video Output(s) Yes (Multi A/V) USB Port(s) 2.0 High Speed (Handycam Station) Digital Audio/Video Input(s) Yes (via USB 2.0) Digital Audio/Video Output(s) Yes (via USB 2.0) HDMI Connection Output(s) Yes (Mini) Component Video (Y/Pb/Pr) Output(s) Yes Headphone Jack Yes Microphone Input Yes S-Video Input(s) Not available from Manufacturer S-Video Output(s) Yes (via optional accessory) USB Streaming Not available from Manufacturer SteadyShot Image Stabilization Yes (Super; Optical) Accessory Shoe Yes, Active Interface Shoe White Balance Auto/Outdoor/Indoor/One Push Memory Stick PRO Media Compatibility Tested to support up to 4GB media capacity; does not support high speed transfer function; does not support Access Control security function. Still Image Mode(s) JPEG Low Light Capability Super NightShot Infrared System Minimum Illumination 2 Lux (0 Lux with Super NightShot Infrared System) Easy Operation Yes Fader Effects Black, White Multiple Language Display Yes Slide Show Mode Yes Titling Not available from Manufacturer Light/Flash Yes Scene Mode(s) Beach, Candle, Fireworks, Landscape, Portrait, Sports Lesson, Spotlight, and Sunrise & Sunset Picture Effect(s) Monotone, Pastel, Sepia Digital Picture Effect(s) Old Movie PictBridge Compatible Yes Supplied Software Picture Motion Browser ver. 2.0 Power Consumption 4.5W/4.7W – HD (VF/LCD)
The product description clearly states the standard Sony HDR SR7 camcorder and included accessories.
However, when I was asked to call to verify my order, several salespersons, all of whom tried to sell this camera as a ‘back up camera’ that came without battery, charger, sony handycam station, AV and USB cables and disconnected me every time I verified their web listed advertisement and the standard Sony package.
I called several times and asked for the names of the salesperson I was speaking with and received the same person making up a new name each time I called, and when I tried to order the product as advertised I was disconnected by:
John,JohnnyJonathon (several times)Johnny Bravo,Eli.
They will only offer to sell me this product for 1399$ or cancel my order.
When I contacted customer service and finally got Jackie Herrera to tell me her name. She did not know the name of any of the managers and could only transfer me to another sales person by the name of Robert, who also disconnected me several times. Finallly, I was told that Robert was now gone for the day.
Jackie misinformed me of the address of the company as 1151 McDonald Avenue, Brooklyn, NY 11230.
Congrats. YOu even made to the news in Estonia (http://www.ap3.ee/Default2.aspx?ArticleID=d8bb2a29-9eb6-4cc3-9dc7-c867154e0008 )
“The Camera Professionals” are advertising a $6000 for $1500.
Sounds like an opportunity to catch them in the act at http://www.thecameraprofessionals.com/prodetails.asp?prodid=25070
Thank you so much for your post!! People like you set the good example that we consumers have to look out for each other. I got the exact same treatment. They are just pissant scam artists!
I also had a very poor experience with these people. The product they had listed indicated that the handycam docking station was supplied however when I confirmed my order they told me that it wasnt and I could purchase it for an additional $199. The person I spoke to was EXTREMELY rude and insulting.
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