The customer is always right? Not anymore Apparently Best Buy is taking a more adversarial position with it’s customers going forward. I’d hate to be that guy that… god forbid… only buys during “big sales.” Most of the electronics retailers have gotten worse and worse with regards to return policies. etc. For what it’s worth, I’d recommend Costco for any electronics purchases. I just returned my Sony plasma there after noticing screen burn and that it did not have component video for HDTV and they credited me months later, no questions asked. They were only able to give me the last known price as I did not have a receipt but this is what I call excellent customer service. My guess is that Costco has the product pushing power to demand unconditional returns to the manufacturers. I’m surprised that Best Buy does not.