Walmart Censors My 2nd Post Asking Why They Censored My 1st Post About my Wife Being Mugged in Front of Their Oakland Store
Yesterday my wife was mugged in front of the Oakland Walmart Store. Her iPhone was stolen which honestly isn’t that big of a deal. It could have been worse. My daughters were in the car and watched it happen. They are six and eight and were upset by it. My wife is really sore today and a little beat up but mostly ok.
I posted a comment about this negative experience on their Facebook page which they censored. So I wrote a blog post about this whole sort of negative experience. After that I posted a link to the blog post asking if someone from Walmart could explain to me why they’d censored my original post. They censored this post as well. Nice work guys!
Still nobody from Walmart has said boo hoo to me or my wife about the incident. I think they should explain why they censored my post. I think they should explain why when they have a store with such a terrible reputation they can’t put a security guard out in front of it. I think they should explain why it took so long for anyone at their store to acknowledge the assault outside their store and why the manager tried to discourage my wife from reporting the incident to the police.
I don’t blame Walmart for my wife getting mugged. These things sort of happen in Oakland. I could always move out to the suburbs I suppose like a lot of other people. I do think that Walmart could do a little better job managing security around a store with an obvious problem though. Last quarter alone they made over $4 billion. Yes $4 billion with a B. You’d think putting a security guard out in front of the Oakland store wouldn’t be such a stretch for them.
I think they could also do a better job in social media. They clearly have time to respond on their Facebook page and appear quite active on it. They just don’t have time or care enough about this particular problem to do anything other than delete comments about it.
Social media is supposed to be about having authentic conversations. It also should be a place where customers can go and address real concerns and expect to be handled fairly and repsectfully.
In other super exciting news, Walmart has a big campaign out today that they are bringing layway back for electronics! How awesome is that, right? Now I can buy my wife a new phone now and not have to pay for it until after Christmas! woo hoo!
Thanks to the 369 people who retweeted the original tweet and shared the incident elsewhere in social media. It’s too bad Walmart can’t treat people a little more decently.