Netflix Says They’re Sorry

Got the email below in my inbox this morning. Anyone’s computer systems can go down from time to time, but it’s emails like this that really solidify customer loyalty. There is a reason why companies like Netflix kick ass, they care about their customers and when they screw up they make efforts to make things right.

Dear Thomas,

As you may have heard, our shipping system was unexpectedly down for most of Monday. We should have shipped you a DVD but were unable to. Your DVD was shipped today, Tuesday, March 25th, instead.

We are sorry for any inconvenience this has caused. We will issue a 5% credit to your account in the next few days. You don’t need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1 (888) 638-3549.

-The Netflix Team

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  1. I got it too. I immediately thought, there’s no way the Blockbuster would even admit that they had a problem. Oddly, this malfunction caused me to be reminded how much I like Netflix.

  2. TranceMist says:

    How many times did your cable company automatically give you a credit every time their cable TV or Internet service went down?

  3. I didn’t get the email.