Archive for the ‘Comcast’ Category

Thoughts on YouTube TV

YouTubeTV

I’m currently on day 3 of my 7-day free trial with YouTube TV and I’m very torn about what to do and if I should continue it or not. I think that the only way to justify the $35/month charge is if I actually use it to cut the cord with Comcast for my TV content.

Pros

1. I *LOVE* that YouTube TV is now available on Apple TV. This is my biggest beef with Comcast. Because Comcast wants to sell you dumb cable boxes at $10/month on all your TVs, they make using Apple TV very difficult. Not only does Comcast not have a TV app for Apple TV (even though they falsely advertise watch TV anywhere at anytime) but they make you reauthenticate over and over again on all the individual content apps from people like CNN, CNBC, HBO, Showtime, etc. Having to reauthenticate over and over and over again is a huge pain. At present I’ve got 7 Apple TVs in my home and it would be nice to watch live tv on every one of them.

2. I could get rid of the ugly Comcast box that sits in my living room and I would also no longer need to toggle between inputs on that TV when using it. I would be able to get rid of one more remote control.

3. I would save money (I think?) I’m not so sure on this one just yet. I’m currently paying Comcast around $328/month for their triple play service. When I called them about cancelling TV they said they’d still charge me $65 for highspeed internet (up to 250MB) another $50 for unlimited usage, another $99 for the upgrade to 1 gig service (which has never really been at 1 gig, usually at 500MB to 800MB at best), and another $44 for phone with long distance (I’ve wanted to cancel the house phone for years but can’t sell this idea to the wife yet). So that’s $258/month before all the fees and extras, so $70 less — but once you add in all those miscelaneous fees and Showtime and HBO, I might be pretty much already at where I’m at today in terms of cost. I need to get the fine tip pencil out and do the exact math, but I’m not sure the savings would be as much as I’d hope for. I wish Google Fiber or somebody else would offer service in my area (Oakland, CA) in order to compete with Comcast, but at present it seems that Comcast is the only high speed provider in my area. ATT Uverse offers service but at only 50MB that speed is too slow for me.

4. Skipping commercials with the app on AppleTV using YouTubeTV seems easier than skipping them with the Comcast remote.

5. I like the YouTube TV interface better than the Comcast interface. I like that I don’t have a bunch of stupid channels getting in my way in the guide. Comcast won’t let you hide channels in the guide and it’s always seemed dumb to me that I’m constantly having to navigate around shopping channels, foreign language channels, unsubscribed pay channels, etc, that I’ll never use. While I haven’t used the app on my phone or laptop much I suspect that Google’s nice clean interface is better there too.

6. I like that YouTubeTV offers me an unlimited DVR.

7. YouTubeTV has the Warriors which I’d want on my TV package here in the Bay Area.

8. Up to 6 people in my family can use it and with four kids our family has exactly 6.

9. I feel much more favorably towards Google than Comcast generally speaking. Google seems to care more about their users than Comcast does and if given the choice I’d rather my money go to Google than Comcast. I’d love to be able to stick it to Comcast.

Cons

1. The biggest con (and frankly probably a deal breaker for me) is that I’ve read that YouTube TV will replace your DVR’d shows after a few days with on demand versions that don’t let you skip commercials on that version. Other than live sports, CNBC and some live news, I simply refuse to watch commercials. If this is true and my DVR’d content only lasted a few days per show, this would unfortunately probably kill the deal for me. I haven’t confirmed this myself yet, but I’ve read this in other places and in comments on blogs about YouTube TV.

2. I think YouTube TV broadcasts in 720p. AppleTV now has 4k capability. I’m blown away at how good some of Netflix 4k content looks and sounds on my 4k TV. I’m not sure what Comcast broadcasts in but on some of the content it feels like the Comcast version still looks a little better than the YouTubeTV version.

3. While YouTube TV does have a pretty strong lineup (all the major networks, strong sports, AMC, FX, etc.) it is missing CNN. I’m a little bit of a cable news junkie and would worry only being able to watch Fox News each night might move me too far to the right. Of course since every single night these days over and over again CNN is just Trump/Russia on repeat, I might not miss it so much after all. 😉

There are some other minor channels like TNT, Spike, etc. that I could live without but which are nice to have from time to time. Comcast has way more networks (most that I never watch, but once in a blue moon I just might).

4. YouTube TV still doesn’t exempt you from ads on YouTube. YouTube has a paid service called YouTube Red that lets you skip ads on YouTube. It sort of feels to me like this should be bundled in for free when you are paying $35/month.

5. I think I like Comcast’s voice controls better. If I say “CNBC” into my Comcast remote it just smartly tunes the TV to CNBC. With the Apple TV it seems like even when in YouTube TV if I try and use Siri on the remote it doesn’t limit it to YouTube TV. And when I say CNBC into my Apple TV it launches the CNBC app which stupidly takes me to a menu page rather than to CNBC where I want to watch live. From the menu screen I then have to navigate to watch CNBC live.

Anyways, these are my initial thoughts. I’ll probably cancel YouTube TV before the 7-day trial ends unless someone else can convince me I shouldn’t. Appreciate anyone else’s thoughts on the new service vs. Comcast.

Update: I cancelled YouTube TV earlier this week. Unfortunately I did it on day 8 instead of day 7 of my free trial so I’m stuck with the service until March 8th and had to pay $35. Oh well, I should have paid better attention to my trial. Maybe someday if they give you a true DVR and not one that replaces your recordings with on demand that don’t allow you to fast forward adverts I’ll be back. 🙂

Cable TV is So Broken, Can Apple and Google Save Us All?

Comcast CEO Brian Roberts, Allen & Company, 2015
Billionaire Comcast CEO Brian Roberts

Last night I spent a frustrating hour trying to cancel Showtime with Comcast, my current cable TV provider. I could not find (nor is there) any way to cancel any Comcast service online and their customer service department was closed.

Finally I was able to get chatty with one of those chatbots online who confirmed to me that there is simply no way to cancel Showtime on Comcast without speaking with a human representative. Even though the chatbot convinced me they were a human, they were not allowed to cancel it for me and I would need to try again tomorrow on the phone only. Interestingly enough I had no problem signing up for Showtime online originally, it’s just when you want to cancel that Comcast gives you such a hard time.

This morning after navigating the Comcast phone voice response menu I was finally able to talk to a human being, who tried to talk me out of cancelling my Showtime. I was committed though and I did finally get it cancelled.

I actually love Showtime and don’t mind paying for it. Masters of Sex and Ray Donovan are two of my favorite shows on right now. I also like the series Homeland. I had several reasons for cancelling it with *Comcast* though.

1. Why am I paying Comcast $19.99/month for Showtime when I can just buy it direct from Showtime on my AppleTV for a free 30 day trial and then $10.99/month after that?

2. Watching Showtime using the AppleTV app through Comcast is a royal pain in the ass. I’ve had to re-authenticate and prove I’m a paying cable customer at least 20 times with the app.

I go to watch one of my shows and am interrupted with a message and code on the AppleTV telling me that I have to go to Showtime online on my phone or computer and authenticate. Next I have to log into my Comcast account enter in the code from my television set and then after that I finally get my access.

I wouldn’t mind it if I did this one time, the first time I signed up for the app, but having to re-authenticate over and over and over again, especially late at night when I’m in bed and just want to watch my favorite show is a drag.

3. Last night I wanted to watch episode 2 of the current season of Master’s of Sex on the app but it wasn’t available. I could only watch episode 3. I have no idea why Comcast customers were not allowed to watch episode 1 or 2, but I didn’t want to watch episode 3, before episode 2, so I just gave up and didn’t get to watch a show that I’m paying $20/month for. No wonder so many people just say screw it and go to bitTorrent.

4. I hate the way Comcast abuses the AppleTV ecosystem. If I pay for CNN with Comcast, why do they not allow me to watch it on my AppleTV. Comcast’s decisions here feel entirely arbitrary. They will let me watch CNBC if I subscribe, but not CNN. I can watch HBO (although I have the same re-authentication problem there over and over again) but when my wife wants to watch Lifetime she has to figure out some weird hack to try to authenticate the app through some hard to find link in a forum on the internet.

It is clear to me that Comcast is purposely trying to make your AppleTV experience an ugly and difficult one and so any chance I can get to bypass Comcast and purchase premium content elsewhere, I’d rather do that — by contrast Netflix has always been an absolute breeze to use with my AppleTV.

According to Buzzfeed today, Apple is rolling out a new version of AppleTV in September which will be setting AppleTV up to offer their own subscription service in 2016. This is such welcome news. I love my AppleTVs and if I could get my content directly through Apple I’d love to cancel my Comcast cable TV subscription entirely.

I’m much more optimistic about an AppleTV service working on my AppleTV than Comcast’s current service. Also with AppleTV I can just buy a device one time and don’t need to have a cable box for every single TV in my house at a price of $10/month each. Will Apple finally be the one that saves us from Comcast?

My other beef with Comcast is their highspeed internet service. At present I’m paying for the maximum speeds I’m allowed which give me 120MBps down and 10MBps up. Frankly, in today’s world these just feel too slow to me — especially the 10MBps upload speeds. I use the internet a lot for uploading high res photos and I wish I could get faster upload speeds.

I was excited about Comcast’s new residential gigabit service announcement the other day until I saw the pricing for it: $1,000 to set it up and $320/month with a two year commitment. PC World lists the service at $300/month, but when I called to ask about it they told me that there would also be a $20/month equipment rental fee on top of that fee. That’s just too expensive for high speed internet.

By contrast Google sells their gigabit internet service for $70/month with no installation fee — which is even less than I’m paying Comcast today for my crappy 10MB/second upload speeds — for less money Google Fiber users can upload 100x faster than I can.

I was reluctantly willing to pay Comcast’s highway robbery fees for gigabit internet and was hopeful when a Comcast rep told me I could get it. They told me though that they would need to do a survey of my house in person to confirm and would call me for an appointment. I never heard back from them on this appointment so after a week I called them back only to be told that they did in fact do the survey and that I did not qualify at present.

Unfortunately AppleTV’s subscription television is not here…. yet. Unfortunately Google Fiber is not here… yet. Hopefully both of these services will eventually get to my neighborhood though. It would be so nice to just be able to cut Comcast out of my life entirely.

While I realize I could just go ahead and cut the cord right now, with a family of six, the rest of my household is just not ready to cut the cord yet and I’d have a mutiny on my hands if I cancelled our Comcast — so for now I continue to pay my $233/month. However, I’m looking optimistically towards the future, to a day when Apple and Google will let me cut Comcast out of my life for good.