You’re Just What I Needed
Hey Quora, Censorship Sucks, Anonymous Censorship Sucks Even More
A few weeks ago I blogged about using Quora for photographers. I’ve been on the site pretty much daily since then and have enjoyed both participating and contributing to the service. I mostly spend time in the photography and Flickr subjects and have found lots of interesting questions and answers. I’ve answered a few questions and asked a few more myself.
But after reading this article by my friend Robert Scoble, I’m beginning to reconsider whether or not investing time in Quora makes sense. Best that I can tell Quora seems to be enabling anonymous “editors” with special powers to sanitize the site as they see fit.
From Scoble: “Turns out the question could have been collapsed by a reviewer (who isn’t paid by Quora, but given “special powers”). To fix this problem the reviewer’s name should be included on the collapsed answer, along with the reason why it was collapsed. There also should be a way to contest/appeal the downvote. Either way, whenever a question gets collapsed it should be very clear why, who did it, and what process the answerer can go through to change the answer to respond to the criticism, and get it upvoted again.”
So I guess Quora is giving some users special anonymous powers to edit the site as they see fit.
Those of you that know me know that I hate censorship. But even worse than censorship is anonymous censorship. In Scoble’s case apparently he had some very popular answers on the site that were collapsed (hidden) without any sort of explanation or accountability or anything.
I remember one of my first experiences with wikipedia. I had just come back from seeing the most amazing massive ladybug swarm. There were thousands of them, all over a tree. They turned the tree red there were so many of them. Apparently this is something that ladybugs do. I wanted to learn more about ladybugs so when I went home I looked up the ladybug entry on wikipedia. It was a good entry but the photos sucked. It had a really lame couple of bad photos of ladybugs — so I posted some of my ladybug swarming photos to the entry. They were much better photos. A couple of days later I got an email from a wikipedia editor telling me that she’d removed my photos because wikipedia wasn’t a place for my “self promotion.”
Ironically, the photo in question (above) is good enough for Getty to sell as a stock photograph, but not good enough to give away to wikipedia for free.
“Whatever,” I told myself, if they want crappier photos of ladybugs that’s their business. But that was the last time I contributed to wikipedia and even though I have thousands of photos that could improve dozens of wikipedia pages, I’ve never uploaded another one. I’ve had people specifically come to me where I’ve had unique photos asking me to contribute them to wikipedia and I usually just say no and remind them of my ladybug story. If I have a unique photo for a wikipedia page that they are missing an image for and I upload it, what good is it if some dumb ass editor is just going to delete the photo a few weeks later for some lame reason.
At least with wikipedia though the censorship was done by someone with a name. Allowing anonymous people, as seems to be happening now on Quora, the ability to delete entries is even worse.
I’m not sure what the answer is, but I know that I really don’t want to be involved with any social network where they give “special” users secret anonymous powers to censor. The best communities are run transparently. Allowing anonymous censorship is anything but transparency.
I hope Quora reconsiders this sort of censorship and at a minimum requires editors to disclose their name when they decide to censor a user. This might not be convenient for censors, who frequently like to hide in the shadows, but it’s certainly better for community.
The Queen of Spades is a Friend of Mine
Waiting on a Train
Baby I Will Hurt You Never, Plate 2
Presidential
Will You Be My Best Friend
Flickr Finally Responds to Trashing User Account: “I Am Afraid I Cannot Give You Any More Specific Information Than This. Thank You For Your Understanding”
Remember Deepa Praven? I blogged about her Flickr account back on January 10th after Flickr nuked her account without any warning or explanation. Since that time her protest photo above has logged almost 7,000 views and she’s no closer to knowing why flickr nuked her account than the day that they did it.
She hasn’t given up on her quest to get a reason out of Flickr for deleting her account though, and after getting three previous non-answer emails from them over the past few weeks, this morning they seem to have finally given her an official answer on why her account was deleted.
From Flickr:
“Hi there,
Like I said before, we saw behavior in your account that
went against our guidelines and required us to take action –
which was to delete your account. Our guidelines apply to
any and all content you post on Flickr – photos you upload,
comments you make, group discussions you participate in,
etc.
I am afraid I cannot give you any more specific information
than this.
Thank you for your understanding,
Cathryn”
The only problem is though, according to Deepa she said she hasn’t participated in any discussions or group threads in Flickr for over a year. And she felt that her content very much adhered to the Flickr Guidelines.
How frustrating.
So let me see if I have this down right.
A paid Pro account — a paying customer — a long-term customer who has been on a site for three years — who says she’s put over 10,000 hours into her Flickrstream asks Flickr for a reason on why they inexplicably nuke her account and she has to wait two weeks to get that sort of a BS answer? Is this what Yahoo meant when they spent $100 million last year promoting the message “The Internet is Under New Management Yours?” Is it too much to expect a modicum of real customer service for paying members?
The fact of the matter is that Deepa probably got screwed over by Flickr and they don’t give a shit and don’t have the human decency to actually apologize and take responsibility for the mistake. And even if they wanted to try and make it right, they can’t. Because Flickr doesn’t keep a backup of your account once they delete you. That’s right, there is no safety net. If some underling in the censorship division has a bad day or decides that they don’t like you or whatever and they press the nuke button there is no undo. You have no recourse. That’s just plain irresponsible and shows how little actually Yahoo cares about their users and our content.
“Thank you for understanding?” What an insulting way to sign off after destroying thousands of hours of somebody’s work for no sensible reason at all.
Deepa hasn’t given up yet and is still going back to Flickr to try, yet again, to get a better answer than this. In the meantime I’ve heard that Yahoo Product Chief Blake Irving is going to be stopping by Flickr. Blake, if this really is your vision for what Yahoo stands, for I’m disappointed. I hope you take the time to institute a rational, reasonable, sane and responsible process at Flickr whereby deleted accounts actually go through a due process review and build the ability to reinstate accounts for bad deletes or appeals.
We are paying customers who spend thousands of our hours creating content to drive traffic and advertising dollars to *your* site.
Deepa deserves better than this — we all do.










