Why Cingular Wireless Sucks

Bad Customer Service
No Portability of Numbers
False Advertising
Higher Prices

So today I got to experience first hand personally getting screwed by the Cingular / AT&T; Wireless consumer unfriendly merger.

After going back and forth about buying a new cellphone I finally broke down and purchased through Amazon.com the Audiovox SMT5600 Smartphone. Scoble seemed to feel almost sensual about his and after seeing it firsthand at a geek dinner and playing with several others I thought it was finally time to take the plunge.

So what went wrong.

First, after buying the phone I called up my current provider Cingular Wireless to have them move my cell phone number over to my new phone — remember that big victory with consumer phone number portability and all? Nope. They won’t do it. Strike one. It’s bad enough that at one point you couldn’t move your number from one competing cell phone company to another but now you can’t move your Cingular phone number to their own company, AT&T; Wireless. The rep then proceeded to tell me that I would have known this if I’d purchased my phone through them and called Amazon.com a “flea market,” and suggested that I cancel my service and send the phone back to them.

Second, I asked them to cancel my existing Cingular service then and add my wife on to a second line on my new AT&T; service per their internet advertising. Even though they advertise this they would not do it.
When I asked for an explanation on how they could advertise a shared plan and then not offer it the sales rep responded, “it ain’t gonna happen.”

So now I am stuck with paying AT&T; Wireless $49.99 per month for my new phone and paying Cingular $29.99 per month for my wife’s phone for a total of $79.99 per month instead of the $59.99 I was paying before. Nice trick on their part. Now I see how they plan to squeeze value out of the merger – screw the consumer.

All this and only 48 minutes on the phone and more fun with their crappy voice response unit.

Unfortunately it does not appear much can be done at the moment.

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137 Comments

  1. Ed Bott says:

    There is a simple solution. Cancel the new account. Keep the phone. Pay to have the phone unlocked. Move the SIM card from your old (AT&T;) phone to your new one. Voila.

    I’ll provide more details next week.

  2. Ed Bott says:

    Whoops. I meant “move the SIM card from your old (Cingular) phone to the new (unlocked) phone.” The Cingular SIM card won’t work in the new phone right now, because the new phone is locked to accept only AT&T; cards. But the old SIM card (and your current number) will work once you unlock the new phone, which should cost about $40.

  3. Anonymous says:

    what are you talking about with the “no portability of numbers” ?
    They port numbers in and out wqith no problem you retard

  4. Thomas Hawk says:

    The guy on the phone wouldn’t port a number from Cingular to AT&T; Wireless for me. He said that they could only port AT&T; Wireless to Cingular. Now maybe he was lying but this is what I was told.

    If I thought I could port the number over I would not have a new number today.

    Either Cingular lies to me or hires incompetant bozos. Either way they still suck. Then again, I’m stuck with them.

  5. Anonymous says:

    thomas-
    you are right about the hiring of incompetent bozos, but the dude wasn’t lying about the porting. cingular’s plan is to eventually move all previous att customers over…voluntarily for now until eventually there will be no choice.

    the sim card switch suggested by ed is a good idea…but if you’re looking to stick w/ att it won’t be long-lasting. most likely you will either have to port the # you have w/ att to cingular or cancel (and they’ll probably charge you a fee).

    your best bet right now is to move the att # to cingular – escalate like crazy and complain and threaten to cancel…be firm, but not rude. right now cingular is bending over backwards to meet customer wishes. many of the reps answering calls are newly hired (and outsourced) and have to learn multiple billing systems in only a few days. the entire atmosphere breeds an apathy and almost hatred of customers…so explain your problem, let the rep babble on for a few minutes, then ask for a supervisor. don’t let them tell you no (technically this is not allowed).

    i work for the att side of things (so not only do i have the misfortune of being a customer, i’m an employee) and can tell you, if you escalate enough, they’ll give you what you want or at least some credits to make you feel better about it. (but there really is no way to port your # from cingular to aws…sorry)

  6. Thomas Hawk says:

    So I called Cingular back later and asked if I there would be a fee for me to cancel. They checked my account and said no so I cancelled my service with Cingular. But before cancelling with Cingular I went online and was able to port my wife’s (my second Cingular number) to an AT&T; Family sharing plan. Exactly the thing that I was told I couldn’t do.

    Then I got a bill from Cingular for $150. Turns out the guy that told me my contract had been fullfilled lied or was wrong. I had 3 months left.

    So I paid a $150 termination fee. Had to get a new AT&T; Wirelss phone number for my line and was able to keep my wife’s cingular number now at AT&T.;

    It leaves a very bitter taste in my mouth. I just wish there was a way that I could hurt them. It seems like they don’t give a rats ass when people point out how horrible of a monopoloy they are and how badly they treat people and consumers.

    I wish there were a way to make them feel pain.

  7. Anonymous says:

    I suggest you follow the AWS guy’s advice… if you are polite, listen, escalate, request the $150 refund at each step as the way to satisfy you, eventually there are likely to at least offer to credit $100. They did get to keep you as a customer, after all. And they just want to know what will satisfy you. It worked for us (though we have spent ~30 hrs over 7 months straightening out exchanges/credits with 5 Nokia 6620’s and 3 Audiovox 5600’s as we tried the Nokias and switched to Audiovox, they came within $80 of satisfying us on $1400 of mis-billed phone hardware)

  8. Anonymous says:

    Here’s an idea for you. Stop usin both at&t; and cingular. They have always been the two crappiest cell phone providers. If you want better service go with t-mobile or verizon. they dont’ have the best handsets out there, but that can easily be overcome by not being so much of a phone whore.

  9. Thomas Hawk says:

    I don’t think I could get by without my Audiovox SMT 5600. It’s like oxygen to me.

  10. Anonymous says:

    Hey…

    There is a solution for this… The reason you can’t get the rebate is because of a lazy Cingular rep thing. Sometimes they will just delete the Amazon created account and set up a new one.

    The way to keep you Amazon account is… Get a new sim card from them for 20 bucks, have them port the number to that sim card as a second (temporary line) then drop the first line (the one with the cingular number).

    As long as you keep the Amazon account, you’ll get your rebates.

    -Michael

  11. Nikkorasu says:

    I am currently dealing with Cingular Wireless (AT&T;) and my billing situation. One day I get my bill and there’s a $36.00 activation fee on the bill. I call up and ask why the activation fee and they couldn’t offer me an explanation… I hadn’t changed anything on my phone for nearly 2 years. So I paid the bill and had already paid the $36 activation so I made the guy give me a credit on my credit card. Seeing how I was ‘duped’ out of money. He gave me the refund, but then the next month, they charged me 36.01 for the refund!!! I called back and talked with some snotty punk that finally said, “Fine your bill is 54. Is that good enough for you?” At that point I said fine b/c I was tired of dealing with him and went on my way…

    This month, the saga continues. I just realized that my wife’s cell phone somehow got signed up for Text Messaging and MMode Data services an extra $13.00 I hadn’t asked for. So now I have to call them back. I have delt with my bill forever.. for as long as I can recall they’ve always been screwing my bill up. I’m not sure if going to another company will solve the issue… At this point I’m ready to demand free service!

  12. Anonymous says:

    I WORK FOR CINGULAR AND I THINK IT IS THE GREATEST COMPANY IN THE WORLD AND NO SERVICE IS REALLY PERFECT

  13. Graett says:

    CINGULAR — SHOVING THE BAR UP ITS CUSTOMERS’____…I have never experienced deceptive sales practices from a national company like I have from Cingular. I was told at the store that they would waive the activation fee, so to pay no attention to it on the contract and IVR. When I got home and called the number that the salesperson gave me, they said that they NEVER waive the fee. They conferenced the manager of the store and she agreed that the offer was made and offered me some accessories I didn’t need. I said that I wanted what was promised. I have heard from two other Cingular reps since them and neither will budge. One told me that “as a rule of thumb, have it written in the contract before signing.” I told her that the sales rep constituted a verbal contract. She said that the written one supersede that one.

    I thought bait and switch was illegal. I was told that I could come back and switch back but I was leaving town and didn’t have time. (That was the first thing I told them when I walked in the store — I’m leaving town and need to switch my phone service before I go.)

    As I said earlier, this is the first time that a national company hasn’t stood behind the word of its salesperson even if they said something wrong. I have read other reviews where the same offer was made — that of waiving the activation fee. Is this a common sales practice for Cingular? I am curious.

  14. Anonymous says:

    I would like to add my voice to this chorus. Cingular has decided to screw me over becuase I refused to “switch over” to their system after their merger with AT&T; (who I signed with a yr ago).

    Their customer service sucks!!! Last December after the merger I couldn’t view my minutes online. The customer service rep I spoke with to sort the problem out was thoroughly rude and hung up the phone on me!!! I therefore wrote a letter of complaint to which I NEVER RECEIVED A RESPONSE!!!

    When I called 2 weeks ago to cancel my service upon expiry of my contract (end of June). I noted this as one of the reasons I was terminating. The service rep replied that there was a note on file stating that word would be sent to the CSR’s manager for him to be “talked to”. Well I guess I wasn’t important enough to receive a response unless I asked…..

    The latest in the ongoing saga is that since my cancellation (which doesn’t take effect until (next month) July, I have been unable to view my minutes again. SO again I have no real way of guaging how many I used.

    I was told by the CSR I spoke to a moment ago that “nothing is guaranteed” and because I am on an expired plan (under AT&T;) I am not eligible for online customer service enrollment so I should count myself lucky that I have been able to view my minutes since the merger.

    Well I will be seeking out other plans….because as far as I am concerned Cingular is lowering the bar for me!

  15. Anonymous says:

    I am sorry to hear all the account switching problems. My family have three phone numbers with AT&T; for about 4 years. After the merger, all three phones constantly experienced problems with poor connections and call drops. Numerous calls were made to the customer service, but they can’t do anything about it until they received certain numbers of complains per day per area. I just have to suffer for another LONG five months and switch to different carrier. DO NOT SIGN UP WITH Cingular !!!!!!!! That is my advice.

  16. Anonymous says:

    I was a loyal ATT customer for 5 years. Ive paid them thousands of dollars on time, and with few issues which were usally resolved. When Cingular took over, everything went to hell. First my $329 phone wont work on their network. Secondly, not only must I buy a new phone to switch from ATT, I have to pay an $18 transfer fee. I refused and switched to another ATT plan, which I WAS TOLD had free nights and weekends. It didnt, and i have 250 minutes overaged @ .45/min…GREAT! So now I’m pissed and want to cancel…NOPE! $175 FEE to cancel…even better. I have perfect credit but not for long…theres no way they are getting another dollar out of me. I have filed a complaint with the BBB, I’ve heard they try to resolve 100% of those, heh…we’ll see. GIVE ME ATT BACK!

  17. Anonymous says:

    You know if everyone would just take the time to read the brochures and listen and do some checking all your problems would be gone. I bet all of you dont read the manuals when you buy something to put together. I have Cingular and it is great to me, yes there are some things i have to deal with because of the merger but i dont cry because of it. I am understanding that the best Cell Phone company out there is doing there best to make me happy and to give me the best service. So with the merger things are going to happen but in the end it will all work out. So instead of crying about it be understanding, because the way the other companies work will end up making you cry more in the end. AT&T; is no longer a cell phone carrier so if you want to add a new line you will not be able to, do you even see the word AT&T; on your bill anymore? or at the store? Cingular baught them and took over so please cry to someone else and leave the family because because 50 million people can’t be wrong…..

  18. Anonymous says:

    If you are having problems with dropped calls switch to Cingular and get a new up to date SIM card because you are not getting all the signals from both Cingular and AT&T; towers. Remember Cingular bought the towers from AT&T; and the company so instead of staying with a comapany that gave itself up to Cingular switch to the best and start getting the service you all are complaining about. The real problem is that all of you are trying to hold onto somehting that is in the past. Yea buying a new phone is a problem and changing your calling plan is a problem also; and for those with unlimited this and that that AT&T; gave you that Cingular doesn’t offer well you are the reason AT&T; had to merge; they were lossing money on all of you who took advantage and stayed on a plan that was 10 years old…..

  19. Anonymous says:

    I have worked for a Cingular Agent for 6 yrs and we have a VERY loyal customer base that likes our hometown friendliness.We go the extra mile to help our customers who could just as easily go to one of the other stores.I believe that the biggest problem is that ‘most’ of the complaining customers are not properly educated by a “properly” trained sales rep.and that “sometimes” the customer does’nt listen to what the rep is telling them. Most people are in such a BIG hurry that they don’t take time to listen. Customer service is a #1 priority in our store!This is an ever changing business and it takes time & dedication learn about our services and keep up with the changes. Unfortunately you come across new hires that can’t keep up !

  20. Anonymous says:

    Jack

    I work for cingular, and I think that every cingular customer should know that this is not a world of make believe. where the rivers flow with chocolate and cingular customers can do whatever the hell they want. sure ill bend over, for a steak dinner……but think about this, there are over 50 million customers. What is one customer going to do? You should definately switch though, maybe to T-Mobile, because their coverage is phenominal, the size of New York, instead of the U.S.(new york-T-Mobile)….BULLSHIT!!! Just think about this, most customers that come in don’t even take the time to shut up and listen, because first off, we do offer help and second, if you don’t like something, CHANGE IT, stop bitching and do something about it. Otherwise nothing is going to happen. Thanks for choosing Cingular we will continue to raise your bar one RAZR at a time.

  21. Anonymous says:

    Cingular Wireless Employees – SUCK!!

    What a group of the biggest pieces of shit I have ever seen in my life.

    *No Service
    *No ability to make the customer happy.
    *Every ability to say NO!

    Reminds me of those Capital One commercials.

    I tried to get my wife a new phone. They certainly would be willing to help if I increased the amount of money I am currently paying for a calling plan and if I was willing to pay out the ass for their shitty phones. So no thanks.

    Our contract is up in March 2006 so it makes more sense to continue to keep the service till then. I would suggest everyone do the same.

    Cingular employees you will go the way of other companies that do not know how to take care of customers; bankrupt. Take a page from Neiman Marcus and learn the art of service. You’re really not good!!!

  22. archstanton says:

    I had prepaid ATT wireless service. I was reluctant to go with ATTwireless at first, because I know how bad the reputation is of all ATT companies. I paid for 1 year. 3 months later, my cell phone isn’t working. I call 611 and talk to the new company in charge: Cingular. The guy I talk to has some strange accent from redneckville Arkansas or something, I can only understand every other word he says. I tell him that I paid for a year of service, he says sorry your prepaid time has expired… I keep telling him that I paid for a year of service over and over, he keeps saying sorry and putting me on hold every 5 minutes… Anyways it takes me about 70 minutes of talking to this retard to finally get what I paid for, a year of service…

    When you’re dealing with Cingular/ATT, prepare to be ripped off in some form. ATT “service” has been a disease, plaguing this country for far too long. I’m sad to see that it still lives on through Cingular now.

  23. Anonymous says:

    Oh no a company with 50 something million customers has PROBLEMS! NO WAY!

    I mean, McDonalds never has problems getting orders right… do they?

    Quit whining you little pricks and realize that every company has its issues, we sit here all day helping people, most of which are too retarded to read a contract and then complain about an activation fee.

    I’m risking a lot posting here, the stupidity is so prominent it must be infectious.

    Oh by the way, we get more commission for pissing people off, yeah that makes great business sense! I guess that’s how Cingular has grown so large, due to fucking people over.

    Wake up and smell the daisies people, Cingular is not the antichrist and you are not special.

  24. Anonymous says:

    Jack

    A disease, what are you fucking kidding me!!! Why would you ever consider going to ATT if you know their reputation. I agree, they weren’t the best company. But do you willingly kiss someone who has mono. NO!!! because you know better.
    Im just wondering why parents are so hard on kids for complaining and being spoiled, when they themselves are spoiled. Granted most customers are fairly nice, but for the rest of you assholes who try day in and day out to ruin my day, SCREW YOU!! all you people are, are a bunch of spoiled babies, you whine and complain until you get your way, and even then you aren’t satisfied.

    And you wonder why Jack screws you over you bunch of dumb f*%#s….

    Humor us, try coming in and discussing a problem like a rational human being instead of acting like the troglodytes that you are. Be a man/woman and not a baby, and you’ll be suprised how less screwed over you’ll get.

  25. Anonymous says:

    I personally think you are just a fucking whiny asshole. If you are that unsatisfied just switch providers. Bitching and crying isn’t going to accomplish anything. The fact that you are just a complete dumbass doesn’t make Cingular a bad company. I have been with them for about three years and have had very few problems. The ones I did have were all resolved and Customer Service was very nice about it. Besides most of your facts are also incorrect. You really need to KNOW what you are talking about before you make yourself seem like such an ass. To cancel a contract with three months left would cost at the most sixty dollars. So indtead of being a loser and trying to start shit just switch providers. With Cingular having fifty million customers losing one won’t hurt them. Besides losing one like yo uis a plus because that is one less asshole they have to deal with. It’s people like you that make customer service very difficult. You need to just take the time and listen because thay know what they are talking about and you obviously don’t have a clue. So grow up and get the fuck over it!!!

  26. Andrew says:

    I have been an ATT (now Cingular Blue) customer for 8 years, with an average monthly bill of 220-350 / month (3 lines family plan, 3 unlimited data) for the past 4-5 years. The customer service for ATT has went from 5 stars to negative 5 stars in the past 2 years.

    As an example, I have started a new plan with TMobile to test their network coverage. I had a data outage for a couple of days, called in, and they gave me a 6 month data credit! No data charges for 6 months – just for a few days of an outage. I was very impressed. . . not only was there a credit but the customer service rep was EXTREMELY polite, understanding, and knowledgeable. This is the customer service ATT used to have but it looks like it is now at Verizon and Tmobile.

    I have multiple GSM/GPRS devices (unlocked) so switching them over time to TMobile is my new preferred option. Goodbye bad cust service with Cingular Blue (ATT).

    My worst cust service experience with ATT/Cingular was when I switched from TDMA to GSM about 2-3 years ago. About 2 months after the cutover my service was disconnected – it turns out my bill payments were being credited to the TDMA division (where I had 0 balance) and my GSM bills were going unpaid. I raised a big ruckus about this (in their credit, the rep was very understanding about it). Then 3 months later, the same problem occurred. This time I went ballistic and nearly cancelled my service. To make to billing errors like that within 6 months is unacceptable – especially to repeat it. I can’t even imagine the pain some of the customers are going through as they migrate from ATT to Cingular. Nix the pain and migrate to another carrier. Unlock your phone and join TMobile! Or if coverage on TMobile is an issue, go to Verizon! They are happily accepting new customers.

  27. do says:

    I’ve been with other cell phone services and can say without a doubt that Cingular is the worst. They also have the worst customer service, and now I know why. Those of you who work for Cingular and posted comments here don’t seem to know that Cingular has this problem. Well I’ve met the problem, and the problem is you. The solution is for Cingular to let all customers out of their contracts without fees. Then let’s see how many customers Cingular keeps.

  28. Anonymous says:

    Hope this helps someone. July 22, 2005 is the “formal switchover” from AT&T; Wireless to Cingular. Don’t know the full ramifications, but it seemed like a great time to ditch them. For anyone having their new carrier “port” a number away from AT&T; Wireless/Cingular, know this: on July 22, 2005, Cingular switched my AT&T; numbers to a business entity called “Triton.” Because I told my new carrier I had been with AT&T;, this triggered some kind of investigation and delayed my switch a week (a nervous one at that). You do have rights (www.fcc.gov). If you switch like I did, explain fully to your new carrier your old number could be with Cingular/Suncom/Triton (or maybe some other regional company pseudonym). Have your new carrier rep note their system for their porting dept. It worked like magic once I knew who “Triton” was.

  29. Anonymous says:

    49,999,999
    Thank God for phone number portability! http://www.fcc.gov

  30. Anonymous says:

    Well, obviously not EVERYONE has problems with Cingular, but SOME of us do have very serious problems! And they ARE Cingular problems.

    Explain this one! We have two Cinglar phones…we have a home business. Neither one of our phones can contact our business number OR our home phone number. This has been ongoing for almost three months now. We keep calling and the comment is “they’re working on it” or “we’re very sorry you’re having such problems” I really don’t care if they’re sorry! I want the use of my phone! I’m paying for a contract that hs been “breached” by Cingular! Do they try to compensate? Well…some very nice customer service rep offered me $25.00 off my next bill! What a deal huh? I pay $127.00 per month for phones that don’t work more than half of the time and they offer me $25.00 off…..,talk about a bargain!

    Other Cingular users can call those numbers, but we cannot. We have been to the Cingular service centers numerous times, given them the phones and asked them to dial the numbers. Our phones will not connect, but their phones will.

    After three months of constant checking, testing and so forth, to say nothing of the one, two and three hours on the phone with Cingular to attempt to get the problem resolved (shut off the phone, turn on the phone, reset the phone, change the sim card, try both sim cards on other phones (no one could call our home or office using our sim cards)call phone #1 with phone #2, call the office with phone #1, call home with phone #2) talk about futile exercises.

    This is above and beyond the daily dropped calls, call failed, or service unavailable in an area where I’ve had wireless service for the past 20 years with other carriers.

    I can accept an occasional dropped call or a service unavailable in remote areas….but 20+ calls every day either dropped, failed or unavailable? Something’s WRONG!!!!

    But let me tell you….if they haven’t received a check in 30 days for the FULL AMOUNT of their less than 50% service….they are calling constantly.

    I’ve received calls from them when the check already cleared the bank! Sounds to me like a company that has BIG problems!

    We called so many times, I can’t count….almost daily! We begged them…please…just give us a phone that works! No…can’t do that, our time is not up on our contract and we’re not eligible for upgrade! Upgrade to what? Another phone with the same crappy service?

    Well guess what? After three trips to the service center, 15+ miles each way we finally find out, it’s not the phone, it’s not the sim card…the issue is a technical service problem! Wow! it only took three months to find out the problem was really theirs!!! In the meantime, it has cost me several very nice sales orders, taken time away from concentrating on generating business, and rendered us unavailable to our customers.

    This is merely a synopsis of the problems we’ve encoutered! The guy who said it reminded him of the Capital One Commercial, hit the nail on the head! As for the Cingular guy who thinks they’re so great….he’s brainwashed!

    As far as that contract crap is concerned….why should anyone be obligated to support a company that takes your money and “breaches” their portion of the contract? Isn’t a contract something that is supposed to beneficial BOTH parties? Are we obligated to support legalized thievery, because that is what it is!

  31. Anonymous says:

    Cingular Wireless is the most unethical company in existence today, nothing more than a criminal mob. Join the anti-Cingular Wireless community! http://www.truthtree.com/cingularsucks/

  32. Jack says:

    Once again, what is bitching and complaning gonna do!!! Ya’ll are all adults acting like fucking children. If you have that many problems just act like a fucking man and change them. You’re like a kid complaning to your mommy. You’re old enough to fix your own problems without someone holding your hand. If you are not satisfied with the service FUCK OFF and leave it. And to the dumbass that said their shouldn’t be fees for breaking a contract you are the dumbest person in the fucking world. SO TO ALL OF YOU WHINY ASS PUSSYS GROW UP AND DO SOMETHING BESIDES JUST BITCHING. YA’LL ARE LIKE A BUNCH OF WOMEN!!!

  33. "Other" says:

    Regarding Anons post, I am a former AT&T; Wireless employee that moved to Cingular in October when the “merger” (read buy-out) completed. As for adding a line, replacing a handset (unless it’s thru Lockline), or upgrading to a new handset….don’t plan on doing any of these to an AT&T; account. Currently, Cingular bought all of AT&T; Wirelesses customers but the AT&T; parent company retained the AT&T; Wireless name. The noises that were coming from AT&T; was that they would open up AT&T; Wireless as a new company any time after 6 months of the “merger” being completed. Although AT&T; Wireless wouldn’t own any towers, sell any services, or provide any customer service….how would this happen? The idea is to farm out the services to Sprint PCS and let THEM worry about all the headaches and just reap a profit. Being a former Sprint PCS employee, this would just be another reason to walk away from AT&T; Wireless. The AT&T; Wireless that we all knew and loved is dead and gone for most of us. Enter the new age of Cingular and their policy of “never give an adjustment if at all possible”, “even if a customer asks, do anything that you can to keep them from talking to a supervisor”, and (above all) “do whatever it takes to make them happy if they mention the State AG’s office, the BBB, or any media” (could this be because they are running scared that there will be a class-action lawsuit?). If you really want to see more horror stories, look at the divested markets and see what the smaller companies are doing to all of us poor AT&T; Wireless customers. One such case is having your number ported to Altell without you being notified OR with your consent. And then not being able to get your number BACK for weeks while you sit around with a really nifty paperweight that you USED to be able to communicate to other people with. All said and done, where is Verizon and Vodaphone when we really need them?!?!?

  34. "Other" says:

    Regarding Anons post, I am a former AT&T; Wireless employee that moved to Cingular in October when the “merger” (read buy-out) completed. As for adding a line, replacing a handset (unless it’s thru Lockline), or upgrading to a new handset….don’t plan on doing any of these to an AT&T; account. Currently, Cingular bought all of AT&T; Wirelesses customers but the AT&T; parent company retained the AT&T; Wireless name. The noises that were coming from AT&T; was that they would open up AT&T; Wireless as a new company any time after 6 months of the “merger” being completed. Although AT&T; Wireless wouldn’t own any towers, sell any services, or provide any customer service….how would this happen? The idea is to farm out the services to Sprint PCS and let THEM worry about all the headaches and just reap a profit. Being a former Sprint PCS employee, this would just be another reason to walk away from AT&T; Wireless. The AT&T; Wireless that we all knew and loved is dead and gone for most of us. Enter the new age of Cingular and their policy of “never give an adjustment if at all possible”, “even if a customer asks, do anything that you can to keep them from talking to a supervisor”, and (above all) “do whatever it takes to make them happy if they mention the State AG’s office, the BBB, or any media” (could this be because they are running scared that there will be a class-action lawsuit?). If you really want to see more horror stories, look at the divested markets and see what the smaller companies are doing to all of us poor AT&T; Wireless customers. One such case is having your number ported to Altell without you being notified OR with your consent. And then not being able to get your number BACK for weeks while you sit around with a really nifty paperweight that you USED to be able to communicate to other people with. All said and done, where is Verizon and Vodaphone when we really need them?!?!?

  35. Anonymous says:

    There’s no question cingular contrives plans to screw customers. I had a Cingualr account which I wanted to port to Att in Jan and could not. Got a new number and then my phone works less and less, especially nights and weekends, what a surprise that service would be worse whren calls are free….

  36. Anonymous says:

    I’ve been an ATT custumer for years. The recent merger has made it difficult for me to do anything with my phone regarding billing & services.

    Number one, the Cingular website sucks in a major way when it comes to accessing my billing information. supposedly when I click on the “ATT customers” link I’m taken to the right area, but it’s always messed up. Once I logged in and received a completely different person’s account information (her name, address, everything).

    Secondly I recently moved to a different area code, but it’s within the same metro area. I called Cingular and said I wanted to change area codes and they said I would need to renew my contract (for another year) and also purchase a Cingular phone. So, I’m stuck with my old number for another 6 months. At least it’s not long distance, huh.

    Lastly, everytime I call their customer service I get the American center, and then NO MATTER WHAT my question is (it could be something as simple as “I want to know my balance”) I get transferred to a “specialist” in India. And then they treat me like crap. One time I got transferred somwhere within the US center and it sounded like I was talking to some 18 year old in a hotel room somewhere. She kept saying “yeah” and “whatever.”

    I can’t wait until my contract expires. I might just pay the early termination fee just to get away from them.

  37. Anonymous says:

    I just spent an agonizing 45 minutes on the phone with the rudest customer service department I have ever had the unfortunate occassion to deal with Cingular Wireless. I have had countless complaints with the billing of my ATT WS account since the merger transpired. Until today, although always unpleasant to deal with I have never been so determined to get away from Cingular & vow no matter who owns them, NEVER to return or use their services EVER. My bill was over $500.00 for the month of July where an average bill for myself and my daughter (addtl line- sep plan) usually runs $89.99 for both plus taxes ect. I noted that it was the month my daughter traveled to Florida for a visit and were listed as “Roaming Charges” Not understanding the difference (ok I know I should have known this) but I called Cus Svc to ask them to please explain the charges. The rep Jarrod was so incredibly rude I was floored simply by his passive & RUDE,uninterested explanation, saying “your daughter has a local plan (I don’t apparently) & the charges are valid” Not only had I not asked that the charges be waived at this point, Jarrod treated me as though I was simply calling trying to “get one over” on the company. I advised Jarrod that I needed an explanation because I had had my ATT account for over 5 years and added my daughter on what I understood to be an added line to my exsisting account 2 years ago. ( I didn’t know the whole local/non local cell lingo he acted like I should have known about)He put me on hold and came back and continued on with mam I have explained all I can and did you want to pay the $500.00 today? I said that I didn’t appreciate his attitude and was it Cingular’s practice to treat inquiry’s about billing statements as annoyances on a regular basis & asked to speak to a supervisor who I was told was not available. He said the manager (when I asked to escalate beyond the unavailable supervisor) of the customer service unit was “too busy” or “not around to speak to customers” and the only avenue I had to make mention of my concerns was to write to a P.O. Box corespondane department which after several minutes of waiting while he punched around on the keys of his computer managed to muster up & give to me. A relative is a supervisor for Customer Service at Verizon and is helping me port out & say good riddence to Cingular. For the service I received today not to mention the previous other complaints I have about Cingular, nothing they could ever do would ever redeem them to me in this life time. Everyone I ever know or come to know will know how I feel about that poor excuse of a company. Now your 49,998 strong

  38. Anonymous says:

    i’ve been trying to see my usage for an hour and beating my head agenst a wall for an hour. I miss the good and user frindly AT&T; service.

  39. Anonymous says:

    inside tip…. um… i know a friend working for Cingular… and Cingular doesnt really take care of your customer service, they just sell it to some service company in the south. thats why 8 out of 10 times your customer service rep has a southern accent. anyways, the administration level of Cingular hasn’t really caught up with all the complains yet. oh, and also, the billing process is contracted to another company, which means Custom Support and Billing are two different company’s, just getting paid to do Cingular’s job. So when you guys complain… it hardly gets into the ears of the administrators.

  40. Anonymous says:

    a singular rep said above:

    If you are having problems with dropped calls switch to Cingular and get a new up to date SIM card because you are not getting all the signals from both Cingular and AT&T; towers. Remember Cingular bought the towers from AT&T; and the company so instead of staying with a comapany that gave itself up to Cingular switch to the best and start getting the service you all are complaining about.

    What he says would have some logic, exept after speaking with 8 Cingular reps on the phone today, trying to resolve my reception problem, each one had a radically different story about my reception problem, each one saying the other had misinformation, emphatically claiming they new the correct answer. Each one lied. One said to dial #00# twice, then 611, then hang up, and my phone would hook up with a the new Cingular network. Silly me, I even tried it. I tend to trust people, so I guess that makes me naiive. I joined with the AT@T network that i was stuck with and is extremely poor. It’s incredible that they can get away with lying with such impunity. I don’t understand why the FCC allows this to do on. The only way to stop them is probably another class action (which I imagine they have already figured into the cost of doing business) which I would be interested in joining if one is around. I am planning on switching to another company. Does anyone know if I can escape their cancellation fee. Gee, I signed contract with AT@T, not Cingular, right? They may be doing this (giving misinformation, hanging up, arguing, being emphatic about radically contradicting stories) because the reps may have been directed to harrass AT@T customers to either switch to Cingular or pay the cancellation fee. If that is the case, it is a pretty old tactic, and it seems that national companies are getting very desparate. I think we will be seeing this even more across the board then ever before.

  41. Anonymous says:

    Get a life, you created a website all about Cingular… Wow get a job…

  42. Anonymous says:

    If you want out of your ATT contract without paying $150, just migrate your account over to the Cingular side and then cancel before your initial 30 days is up. Now is the perfect time since there’s no charge to migrate over. You will have to pay for a phone, but that will be refunded if you return it within the 30 days. You will only pay for the minutes you used. This loophole works because your contract ends with ATT the day you migrate your account, and a new one begings with Cingular on the same day, but you’re treated exactly the same as a new customer.

    On a different note. It sucks to see the Cingular employees put up with double the crap from customers now. ATT Wireless failed because they gave the world to everyone and forgot to leave room for profit. Cingular will be cleaning up ATT’s diaper for several years.

  43. Anonymous says:

    How can you be amazed that there is a site like this? Cingular is the shadiest company I have ever had the misfortune of dealing with. I actually found this site because I’m so unhappy with my experiance I’m searching for a class action to join.

    As an att wireless customer I had few problems if any with service. I have had nothing but problems since migrating around may. Amoung other things, they’ve lost payments, online payments for which they’ve withdrawn the funds and 80 percent of the calls I attempt to make or receive are dropped.

    I’ve spent roughly 15 hours a month, each month, on the phone or in a cingular store attempting to resolve these problems with absoltutly no luck. As nice as some of the customer service people may be, I have absolutly no faith in their ability to resolve anything.

    After finding an extra 50 dollar charge on this month’s bill I finally decided to give up trying to resolve issues through cingular and to cut one of the two phones on the account(till I can afford to PAY to cut the other). What a surprise, Cingular doesn’t prorate, so I have to pay yet another month for a phone which I’ve not been able to use for the three months I’ve had it, no top of the 200 disconect fee.

    I HATE CINGULAR

  44. Anonymous says:

    You guys are all crazy! Sure I might work for cingular and from what I can tell you is this. Merging 2 of the most biggest companies and try to make everyone happy is almost impossible. I’ve read from one of the posts that the act fee wasn’t waived. That’s just a simple comp error that occurs from time to time. Sometimes we actually do have promotions like that that you have to catch from time to time. If you didn’t get it waived “it happens” just go to a store and get it fixed. And the whole unlocking thing would work. You should never buy a phone from amazon if you don’t know what your doing becuase if your trying to just buy a phone you might also inadvertantly be signing up for new service. AND about the whole “things showing up my bill that I didn’t ask for”. You have to think of things like this. Reps make there money off of activations and features, now there is a saying “I need to put bread on the table” and “if you were in my shoes you would do the same” So I say this, its right in front of you, just ask for the CSS.

  45. Anonymous says:

    I had been a happy customer of AT&T; for over 10 years with 3 lines. Because of the time I had been with AT&T;, we had built up lots of free minutes. AT&T; was always helpful and courteous with changes or problems. Then Cingular bought them out and my service became almost unusable overnight. Calls were dropped; my phone would turn itself off, etc. I use my cell for business and have to have a reliable phone. I called Cingular and was told they had “better technology” and I needed to switch to a Cingular account and get new phones. So I asked if I could transfer the built -up minutes and get a free phone. I was told no. I would have to pay for new phones and pay the same or more for less minutes. I reminded the customer service rep that I was only changing because I was being forced to. I would have been happy to stay with AT&T;, but had no choice. I was told there was nothing they could do. I reminded them I had several lines and wouldn’t they want to accommodate me to keep a good customer? The answer was, “this is the best we can do”. Then I explained that Cingular did not have a good reputation for service in my area, whereas Verizon did and I was thinking of switching to Verizon. They told me I would have a $175, cancellation fee on one of my lines that still had 7 months to go. My contract was with AT&T;, not Cingular. I had not agreed to switch to Cingular; I was forced. I switched all three lines to Verizon. If you go directly to the new company they can usually port over your old number instantly. Verizon said not to tell Cingular you plan to do this, or they will somehow block the switch. I was able to make the switch and am vastly more satisfied with Verizon. I then called Cingular and cancelled my account. However, Cingular keeps charging me the $175. late fee, plus monthly charges. I wrote them a long letter explaining these issues and asking them to cancel the fee. I received a vague form letter back saying they could not do comply with my request and please call customer Service. So I have called customer service twice and get no help whatsoever. The reps are pleasant enough but are basically trained to just say, “I sympathize, but no one can help you. We stand by our fee.” The first time I keep trying, because with AT&T; if you pressed or spoke to a supervisor, they eventually honored your reasonable request. The first time they just disconnected me and never called back. Today I asked to speak to a supervisor and was told, “They won’t help you either”. I asked again to speak to a supervisor, and was told,” I’ll see if I can find one,” and was put on hold so long I gave up. I am also getting about 3 calls a day from them asking me to call Customer Service. I guess they hope if they ignore my reasonable requests and just keep hounding me via mail and phone, I will eventually just pay the unjustified fee. I think these bogus cancellation fees would make a great class action suite. Anyone interested?

  46. Anonymous says:

    I was sent a flyer in the mail for a choice of a free camera phone in the mail from Cingular Wireless. I call and ordered the phone I prefered. I was told it was on back order and would take 4-6 weeks. I said that would be ok and I waited and waited and waited. Then when I called back I was told the order automatically cancels after 3 weeks. Now if I want the phone I have to pay for it. I have spent about a week on hold over the last month waiting for Jaime, Sheana, Joshua, Janet Dietrich, Jaime. Now when I call I get 31390Disconnect.
    One other thing you may want to look into which is also false advertising is that they say you can get a discount if you consolidate on to your SBC bill, however if you do this you will no longer be able to see the details of your Cingular statement. Two different years I found that I was being overcharged on my cell phone and both times they said they were sorry but they could only credit 3 months back to me.

  47. Anonymous says:

    I was also an AT&T; customer for 10 years and was very happy with thier service. In the past two months, I’ve been having the worst signal possible; no signla, dropped calls, and all kinds of troubles. The first time I called, the rep said its due to a tower upgrade and “unforseen” technical porblems for old AT&T; customers and the problem would e resolved in two days, and offered me 100 minutes next month for my torubles. Sounds good, I thought. But a week later, I the servvice is still bad. I call to complain, and this time they said sorry nothing we can do. Another week passes by.. I am talking about a totally useless wireless service; no signla, or dropped calls all the time.. this time I ask for “something” and they said “sir, you already accepted 100 minutes”. The sad thing is I accepted the minutes even thought I dont need them, because I thought the rep showed goodwill and said the prolem will be resolved in two days!!! Now, its six weeks. I call again, and rep after rep, I am getting the rudest people in the world. This time they tell me I should’ve switched to Cingular network and its my fault. I said ok, cancel my service, and they said ok, but you have to pay cancellation fee!!!!!! So, they screw me up but having me for a service I cant use, and charge me if I try to cancel it!!! Where the heck is the FCC?!! I dont care what this takes, but I will get my bill cancelled even if I had to sue them.

  48. Anonymous says:

    I hate them too. I am too worn out from them to even type all the reasons why. I am going to put up one last fight, then tell them to cancel my service & bite the fee. It’s better than having a nervous breakdown because of them. they have beat me down & broken me!

  49. Anonymous says:

    I’m also a victim of Cingular Wireless. I have a pre-paid account and there is a $1 daily access charge if I use my phone, or I make phone call. However, any unsolicited caller /spamer can call my number and reach my voice mail. I even had my cell phone turned OFF. Cingular still charged me.

    When I called pre-paid customer service, they answered me that they don’t know the plan and they don’t know if I should be charged. They suggested me to disable my voice mail to avoid this type of charge.
    What?! Disable my voice mail service?

    I read my terms of the plan over and over and concluded my interpretation that I shouldn’t be charged. Therefore, I filed an official complain to FCC online.

    If you think any wireless carrier has mispracticed, the FCC web page is http://www.fcc.gov/cgb/complaints.html

  50. Anonymous says:

    I AGREE WITH YOU
    Cingular has HORRIBLE customer service…I have nothing BUT PROBLEMS on my phone -screen freezes, can’t text message- and such – which they give about 2 weeks before the problem is FINALLY solved – they charge you an arm and a leg for their crappy reception – and its almost 300 bucks to cancel!!! Anyway I wanted to vent…so yes
    Cingular can suck the balls I don’t have!!!

    -leen-

  51. Anonymous says:

    Why do they call it an “upgrade”? I pay as much as a brand new customer for a new phone. What’s the incentive to stay with the provider? Other companies have cooler phones at cheaper prices. I went in to “upgrade” my phone and she said”Well….you get to keep your number”

  52. Anonymous says:

    actually u do pay as much as a new customer but when you are upgrading OR activating new service you are saving usually close to 200 dollars on the retail price of the phone that the manufactures (i.e. Motorola, Nokia, etc..) charge cingular. do any of you people realize you are complaining about things that were caused by your own stupidity when you didn’t read contracts and heard only what you wanted and then complain about it later? consumers are on the most part dumb asses and this is no fault of anyone’s but your own. CINGULAR IS NOT A CHARITY ORGANIZATION!

  53. Anonymous says:

    I am fuming about Cingular so bad right now I cannot even see straight. I broke my phone, my fault I know. But, a friend of mine gave me her really nice hardly used phone from ATT. NO big deal I thought, just call them up and have them activate it….WRONG! Well, the first person I spoke to told me to go to the Cingular store and get a new sim card. Went to the store they told me they could not help me but theres a shady little store in Dallas that can. I, not one for shady places thought theres got to be a better answer, after all Cingular is the parent company to ATT surely they want to help the customer?? So, I call Cingular back wait on hold for 45 min and they tell me they have a solutioin and by this time “supervisors” were involved they told me to call the Samsung and they would unlock it for me because ATT and all the vendors had an “agreement” that they could do that after the merger. Samsung laughed in my face and basically I was just another customer getting screwed by the merger and they sugguested I go to Sprint. So, I call Cingular back and now I am really pissed, then they inform me they cannot help me but a “supervisor” can and that they would call back within 2 mins. After an hour I called back and a really nice guy explained to me why they could not do it but, I could probably have it done online. He also said it was basically that way to suit them financialy, forcing people to buy new phones and new rate plans. “No, we cannot help you” is fine but I got the run around for two days and no one knew what in the hell they were talking about! And now, I am pissed because there is no “customer service” email or complaint line I can call to let them know just how shitty they really are! Worst of all!! I have to sign another two damn years with them so I can buy a new phone!

    Thanks for listening, I feel better now

  54. Anonymous says:

    Just so it is under people all you people know the reason so many people have problems with switching from Att to Cingular is because you singed a contract. In your contract you agreeded to keep your service for 1 or 2 years with the same service or the options to change service with the options of singing a new contract over the phone. If you sing no contract then you loose you nights and weekends witch are both promos for the former ATT so there are otions. Cingular does let any one move over to there network with out actv fees of any kind! But if you are under contract 1 year you have to weight untill your 11 month before you get discounts on equipment same as ATT. If on a 2 year the 21 months same on ATT. So since you singed a contract your stuck right, no your not buy a new cingular phone at full price and move over and face it, its not so bad on att right! Cingular does have Role Over min, unlim mobile to mobile for free and if you add a line of service to your acctount then you can move to Cingular at any time and get the best price on all of the equipment on your account.

    Stop the bitch and read your contract. If you were ell for a free phone or upgrade after 1 year and you singed a 2 year contract then you should have read your mail all customers recived a letter that made an offer to you to move to Cingular with that upgrade for free. You may have thought that was junk mail. Will tuff shit then for you!

    Att is a part of Cingular but uses a differnt sim card 32k and Cingular uses a 64K yes you could un lock your att phone but it will not work with all the cingular features.

    Read your mail people!!!

    Stop the Bitching!!!

    Cingular Rocks house and any one who thinks differntly can eat a dick!!!

  55. Anonymous says:

    I am a new and extremely dissatisfied Cingular customer. Like so many others out there, I was forced into Cingular by its merger with AT&T; Wireless. I was a loyal AT&T; customer…almost 10 years. Anytime I had a problem, customer service jumped right on it…fixed it…and gave me extra minutes in apology.

    When my AT&T; phone broke, I was force into switching to Cingular’s GSM network. So, in February, I took all four of my family’s phones and switched them over to a Cingular share plan. I’ve have nothing but billing headaches since.

    Basically, I paid for EIGHT phone lines for a month +. I spent MANY hours on the phone trying to resolve the situation, thinking I had in June, when I thought I paid an amount we had finally agreed upon.

    Well, two weeks ago (9/16/05), I received yet another call from Cingular wanting to know about one last phone line they still think I have open (one I have not used since February). I owe $185 and am being sent to cellections. I REFUSE to pay. ENOUGH ELREADY!!!

    I sent an email to Cingular because I have spent so many hours on the phone, I don’t want to talk on the phone anymore. I was told I would have to call a “Cingular Blue Center”. This is all so bogus…I just want to scream…and switch to another carrier.

    Everyone out there…please tell me what is the best!!!

  56. Lynn says:

    While there are some good employees with Cingular Wireless there are more that “just don’t care” and do not follow through. Case in point – My boss has been a loyal ATT Customer for years. He needed a new phone, went on the web site under the company’s “Premier account” and renewed his service for another 2 years and got a new phone – good deal right? Trouble started when he couldn’t use his new phone from his house or business – no reception – no bars. Funny, never had problems in the past. So he had me call the Cingular Service and find out what to do. The custoemr service person told me to take it to a nearby Cingular Store – which I did – although when I got there they told me I was not suppose to bring a phone to them that I had purchased over the intenet even though it was their web site I purchased it from! However the service person at the store told me that Cingular didn’t have very good coverage “in this area” and switched me back to the “blue Zone” which is AT &T.; Said he had the same problem. However switching to the “blue zone” didn’t work so I called the company again and after waiting “on hold” for 30 minutes – no kidding! – I finally got a live person and we decided to try another phone. While talking to that service person at Cingular Wirelss I went on line and picked out a new phone – still free. Said they would send it to me and I should have it by Monday (it was a Friday that I called). Monday came – no phone. Tuesday afternoon I called asking about my phone – this time I was “on hold” 45 minutes – I timed it! When I finally got someone they told me the phone was on hold because it was not free and they needed my credit card to charge me! It took me another 35 minutes to instruct them where to look on their web site to show the phone was free. They tried to tell me that maybe the phone was free on Friday but not today! What bull! I told them I ordered it on Friday when it was free and that is what I was getting! Since I had printed out the information off the web on Friday I had proof that it was free. I also had the name of the person I had spoken to on Friday when I ordred the new phone. The service person I spoke to remained calm – even while my voice was getting louder – and kept apologizing for the trouble I was having while he kept putting me on hold to go talk to his supervisor. Every time he came back on line to tell me the phone was going to cost me I redirected him back to the fact that the phone was free when I purchaed it and I gave him the name of the person I spoke to and told him I had the proof in my hand. End result was I got my free phone – or will have as soon as it gets here. What I can understand is if there was a question about the phone in the first place why they just didn’t give me a call!? They had all my information but were just to lazy to follow through. They waited for me to call and then tried to tell me otherwise! That’s not good customer service! I can promise you this that once my AT&T; phone dies I will not be switching over to Cingular! I’m already looking around!

  57. Anonymous says:

    People Peolpe People I love Cingular for everyone of you who is unhappy with your service you have never had T-moble, Sprint or Verison! I think if you look around you will find that T-mobiles coverage is about half or less then half of Cingular I leave in Boise Id and my service is not perfict but it is 3 times that of T-mobile! I can tell you that once the FCC cracks down on Verison whos system will and is getting overloaded there coverage will flat out suck. There map is a joke saying they have themost reliable network> ya if you like analog service thats great. and Sprint what a joke. I think they a the worst customer service in the world they customer service is out side of the US and if I get someone who speeks English Ill be lucky!!! I think that the whole Att Cingular thing is being blown way out of preporation! For those that have a problem with the merger I say this. “Get out if you don’t like it!” For those of you looking to solve your problems call 611 and get some help… I can tell you that Cingular and ATT are like night and day Cingular is 10 time the company then that of ATT and the Blogber before me said that ATT gaive min to solve problems!!! Att gave the house away and thats why they got bought because they sucked! Cingular is doing all they can to provide the best customer service possible without giveing the house away!!!

    Anonymous

  58. Anonymous says:

    I’m a Cingular employee and I think you should all know that Cingular is doing its best to help it former Att Customer to move over from Att to Cingular! This how ever is not an easy process. Let me explaine.

    1. If you are under contract that you can move to Cingular. How ever you must pay full price for the phone.

    2. If you are 21 months or more into that contract then you can move to Cingular with out paying a Actv fee, but the phones will not always be free.

    3. You can add a line of service to your account and this will make all phones ell for discounts.

    4. Cingular and Att are not the same company! Even after the Cingular took over there are still 3 differt billing systems. Most of you are trying to compare Att to cingular this would be like comparing Ford to Chevy. Fase it Cingular did not get to being the largest provider in the world by being unfair to it customers!

    5. There are less the 5% of you customers who are unhappy with there service. I have news for those of you who are unhappy, Cingular does not want you as customers! We want to weed out the unhappy people!

    6. If you are unhappy please don’t take it out on a store rep. like myself! We don’t care to hear your bitching! We will make fun of you once you leave, and will not help you if you bitch anyway.

    That all>

  59. Anonymous says:

    get a lyfe
    oh man im crying

  60. Anonymous says:

    adsfasdfsadfasdfadwaerewa

  61. Anonymous says:

    Oh please. I can tell you are one of those men who are just never happy. Boo hoo…let me get you a tissue…any cellular provider that you try is going to experience problems. dont expect it to work like a wireline…it is called wireless for a reason

  62. Pissed Off! says:

    Back in July of 2005 I called into Cingular Wireless to migrate my service from AT&T.; My boyfriend and I wanted to both migrate over and join a Family Plan. I spoke with a customer service representative gave him both of our numbers and he signed us up for the plan and ordered our phones. The phones arrived the next day. I called that day to activate the phones and migrate service. At this point I’m told we can not be on the family plan because we have different area codes. I clearly gave the customer service representative both of our numbers and told him that we wanted them migrated. The bills that I am receiving show that the agent assigned us two random numbers. That was the first Cingular mistake, signing a customer up for a plan incorrectly.

    Because we could not activate the phones I advised the agent to cancel the account. I had to ask for Cingular to send shipping labels two separate occasions before I received one in the mail. When I received the label in the mail I called Cingular and explained that we had two phones and they had only sent one shipping label. They said it would be fine to put both phones in the box and send them back. I shipped both phones back about 3 weeks after we received them because we had to wait for shipping labels.

    This account was never activated, no service was ever used, and both phones were returned to Cingular over three months ago. Since July I have been receiving bills for service I never used, activation fees for phones that were never activated, and charged for phones that were sent back using the company’s shipping label.

    Since July I have called and spoken with countless Cingular agents. There has been at least 15 phone calls, and at least 10 hours spent disputing these charges and explaining my situation. I have been told my situation was taken care of and that I would be credited. “There are notes on the account.” Each time I would get a new bill charging me for another month of service. I have been told that my phone was received. Why has my account not been credited?

    I received a letter today from a collection agency. Cingular has actually written off my account! They claim I owe $828.26 for an account that was never activated and phones that were returned over 3 months ago.

    I am a former AT&T; Wireless receivables management employee and am well aware of the inner workings of cell phone companies. I know the terms and conditions and am careful to comply. I have done nothing wrong here and am being unfairly charged. I myself had many a customer call in with exactly the same situation. What can be done? How do I fix this situation when Cingular refuses to help? I want Cingular to credit back the entire bill. I should never have been charged one dime for any of this. I would also love to see them reprimanded in some way for taking advantage of innocent customers and causing them endless hours of pure madness and frustration. I know I am not the only one.

  63. Pissed Off! says:

    Back in July of 2005 I called into Cingular Wireless to migrate my service from AT&T.; My boyfriend and I wanted to both migrate over and join a Family Plan. I spoke with a customer service representative gave him both of our numbers and he signed us up for the plan and ordered our phones. The phones arrived the next day. I called that day to activate the phones and migrate service. At this point I’m told we can not be on the family plan because we have different area codes. I clearly gave the customer service representative both of our numbers and told him that we wanted them migrated. The bills that I am receiving show that the agent assigned us two random numbers. That was the first Cingular mistake, signing a customer up for a plan incorrectly.

    Because we could not activate the phones I advised the agent to cancel the account. I had to ask for Cingular to send shipping labels two separate occasions before I received one in the mail. When I received the label in the mail I called Cingular and explained that we had two phones and they had only sent one shipping label. They said it would be fine to put both phones in the box and send them back. I shipped both phones back about 3 weeks after we received them because we had to wait for shipping labels.

    This account was never activated, no service was ever used, and both phones were returned to Cingular over three months ago. Since July I have been receiving bills for service I never used, activation fees for phones that were never activated, and charged for phones that were sent back using the company’s shipping label.

    Since July I have called and spoken with countless Cingular agents. There has been at least 15 phone calls, and at least 10 hours spent disputing these charges and explaining my situation. I have been told my situation was taken care of and that I would be credited. “There are notes on the account.” Each time I would get a new bill charging me for another month of service. I have been told that my phone was received. Why has my account not been credited?

    I received a letter today from a collection agency. Cingular has actually written off my account! They claim I owe $828.26 for an account that was never activated and phones that were returned over 3 months ago.

    I am a former AT&T; Wireless receivables management employee and am well aware of the inner workings of cell phone companies. I know the terms and conditions and am careful to comply. I have done nothing wrong here and am being unfairly charged. I myself had many a customer call in with exactly the same situation. What can be done? How do I fix this situation when Cingular refuses to help? I want Cingular to credit back the entire bill. I should never have been charged one dime for any of this. I would also love to see them reprimanded in some way for taking advantage of innocent customers and causing them endless hours of pure madness and frustration. I know I am not the only one.

  64. JC says:

    I think these Cingular apologists on this thread are hilarious. You can bet that at least half of them are Cingular employees, but they are ALL rude and overbearing. This Blog post is about their sucky customer service but we see Cingular apologists insulting people here with real problems. We also get logical fallacies like 50 million Cingular customers can be wrong but no defence of their lame service.

    The poster above me who claims to be a Cingular employee actually admits that Cingular Reps will refuse to help you on a whim and mock you behind your back.

    This page is a huge indictment to the piss poor customer service Cingular provides.

  65. Anonymous says:

    John, employee no. JK6066, refused to honor the cingular warranty. I own 3 motorolla v180 cell phones. Since the purchase of those devices, they have been defective. All three phones shut themselves off and cannot be restarted without first removing the battery. My warranty from cingular promises that the company will replace defective devices. John recognized that all three cell phones are defective and must be replaced. John violated my warranty by claiming that the warranty’s “like kind” provision prevents cingular from replacing the defective motorolla v180 cell phones. Instead, according to john, cingular can only send me three motorolla v180 phones to replace the v180’s I already own. That suggestion is ridiculous and clearly violates my rights under the cingular warranty. The motorolla v180 is a piece of junk. That junk status is documented on the internet, just run “motorolla v180” on phonescoop.com. Moreover, all three of my v180 have identical problems. Additionally, my mother’s v180 has the same material defects as do my phones and as noted on phonescoop.com and other web sites. Finally, I am entitled to a $30.00 rebate for each v180. To date, I have not received my $90.00 in rebates.

  66. Anonymous says:

    6 years of good service and
    `correct billing at verizon
    my son got tmobile- limited coverage and
    bad service… do not switch to
    tmobile that is warning…
    ok.. that’s all the advice i have…
    i lost my phone and thought of
    switching to cingular but
    this blog has let me know
    I am lucky with verizon
    and will just get another phone
    and pay for it…

  67. Anonymous says:

    Cingular gave me a written warranty. That fact forces the company to also comply with all implied warranties. In this case, the implied warranty of merchantability. Cingular violates that warranty by selling the v180. In my opinion, after six months of use, the v180 is NOT fit for use as a cell phone. It may be a good door stop, or an ok item to throw at a wall, but it sure aint a cell phone.

    It shuts itself off. It shuts itself off during conversations. It shuts itself off when not in use. When it shuts itself off you can’t just turn it back on. You have to take out the battery, wait, and then hope it actually comes back on. Often it does not. The v180 is not just a bad phone. It’s a defective phone that is unfit for the use for which cingular sold it.

    Now the warranty led me to believe cingular would replace defective merchandise. John Q. Cingular told me the phones are defective but he refused to send different phones, phones that work. Now I believe that cingular has created a deceptive warranty. That warranty makes you believe defective products will be replaced when cingular only sends you more defective products and claims it has fullfilled its warranty obligations. What a crock!

    By the way, Motorolla seems to agree that these phones suck and has stopped making them. Now you can only get the v180 from cingular when they send you one to replace the defective v180 that they sold you to begin with. So everyone seems to agree that these phones are defective (not just substandard) and unfit for use as cell phones. Under the warranty, I am entitled to a cell phone that actually works. According to Federal law, I am also entitled not to be misled by deceptive warranty practices. If you also have a problem with cingular’s tactics and policies, I suggest you complain to the Federal Trade Commission https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 and follow it up with a class action law suit.

  68. Anonymous says:

    I am a small business owner and we are looking at changing cellular carriers from our current provider Nextel (read that “next hill”). After reading the comments on this site I am appalled by the attitude displayed by the people who suposedly work for Cingular! Far from any type of professional manners much less the outrageous use of gutteral language. This will certainly influence the decision we make!

  69. Anonymous says:

    UPDATE INFO FORM ONE OF CINGULARS OWN!!! I’M A CINGULAR LEAD SALESMAN AND I JUST WANT EVERYONE TO LOOK AT THIS INCLUDING THOMAS… EVERYONE WHO IS ON THE OLD ATT CAN NOW MOVE TO CINGULAR WITH OUT ACTIVATION FEES!!! EVERYONE WILL BE TREATED AS NEW CUSTOMERS… THIS MEANS THAT YOU CAN GET A BLACK V3 RASOR FOR $150.00 PLUS RECIVE A $50.00 REBATE WITH NEW 2YR SERVICE CONTRACT… THAT IS NOT ALL YOU ALSO RECIVE A 5 TO 20% DISCOUNT OFF CAR CHARGERS, CASES AND BLUETOOTHS… JUST CONTACT YOUR LOCAL STORE… OFFER ONLY VALID AT CINGULAR OWNED RETAIL STORES!!! ALSO CONTACTS YOUR LOCAL STORE TO ADD A LINE OF SERVICE TO YOUR ACCOUT FOR $9.99 ON FAMILY PLANS ONLY!!! OFFER NOT VAILD ON EVERY PLAN OR STATE… FAMILY PLANS MUST BE WITHIN THE SAME STATE FOR REGULARTORY FEES AND TAXES…

    I JUST WANT ALL OF YOU UPSET CUSTOMER TO KNOW THAT I CARE AND CHECK THIS SITE OFTEN I’M MORE THE WILLING TO ANSWER QUESTIONS, AND HELP WITH PROBLEMS YOU MAY HAVE!!! JUST POST THEM HERE AND I WILL TRY TO RESPOND TO AS MANY AS I CAN.

    HAVE A GOOD DAY 🙂

    CINGULAR WIRELESS LEAD SALESMAN

  70. Christina says:

    WOW……..I think I will stick to US Cellular! Thanks for the site!

  71. Anonymous says:

    just come into a store and get a sales rep to help you

    the dudes on the phone know absolutely nothing, but neither do the dudes on the phone at any company for that matter.

  72. Anonymous says:

    Cingular Wireless sucks! There billing is really ridiculous. If you leave their plan before the billing cycle ends, these guys will charge you for the full month service fee. Let’s say the billing cycle is 20th to the 19th of the next month. If you leave them say on 24th, they will bill you for the full month for just 4 days on their plan.

  73. Anonymous says:

    I use to have T-mobile & I changed 2 cingular. Its been 5 months with cingular allready. The service with cingular sucks more than T-mobile butt T-mobile charged me more for the same shit. So its pretty even!!! THEY ALL: AND FUCK YOU IN THE ASSS NO MATTER WHO YOURE WITH!!!! THE RICH ASS C.E.O’S & OWNERS ARE LAUGHING ALL THE WAY TO THE BANK WITH YOURE SHIT ON THEYRE DICKS!!! JUST LOOK AT THE TAXES THAT THEY CHARGE. SOME OF THOSE TAXES DO NOT HAVE TO BE CHARGED AT ALL!!!

  74. Anonymous says:

    TO ALL OF THE PEOLPE THAT WORK FOR THE WIRELESS SERVICE PROVIDERS. PLEASE LEAVE COMMENTS OF REAL INFORMATION LIKE IN WHAT AREA IS THE COMPANY THAT YOU WORK FOR INCOMPATENT. IF YOU LEAVEN COMMENTS THAT ONLY MAKE YOURE COMPANY LOOK GOOD/YOURE JUST NOT TRUST WORTHY & LYING. EVERY COMPANY HAS BAD SHIT, AND ALSO LEAVE PRO INFO. (BOTH IS GOOD THAT WAY WE CAN MAKE BETTER DECITIONS!!

  75. williams@bellsouth.net says:

    I have been charged a whopping bill for phone services after been assured by Cingular services that there would not be a problem if I continue to use my AT&T; services.I had just moved to Florida, I was planning to switch services but before I could activate my new Cingular phone they disconnected me and added another $550 for roaming fees. how can I be charged for roaming if the phone services has been disconnected?

  76. Anonymous says:

    Looking at the Cingular employee posts I can’t figure out why they have a customer service problem. 😉

    I just had a Cingular customer service rep REFUSE to forward my call to a supervisor. The reason I asked to speak to a supervisor is that the CS rep said Cingular didn’t SIM unlock customer’s phones even if they are out of the contract. Fortunately I’ve done it before and told the rep, but he either didn’t know how or Cingular has another new policy to screw customers.

    And to the shining example of a Cingular CS employee who said “One person can’t make a difference…” google for: etoys.com etoy.com

  77. the_game_master says:

    I just want to agree with you man. Cingular Wireless suck big time. I went through HELL trying to obtain service with them after my T-Mobile contract expired. They wouldn’t help me get this Treo phone they had advertised on their website with the ability to setup a line with them and port your existing cell number over. Well first of all, the website didn’t work and after you enter in all you info for establishing service and submit the page immediately directs you to a GoPhone. None of their customer service knew why it was doing this and so they transferred me through a slew a numbers, I still got the list here.
    18668951097
    18663910749
    18888674384
    18882904613
    18662464852
    18882904613
    18888987685
    Each number got you to some service desk of either someone who didn’t know what to do and claimed not the dept to handle the issue and would transfer you to a different dept that would refer you back or to a new number that would either lead up to a dead end or a espanol line.
    Yeah, this is how they treated a potental new customer. The Hell with them, I made a call to Sprint who managed to help match the price of the phone I wanted to an expired discounted offer I saw on their website ($249 instead of $239) and in no time litterally the next day my Treo 650 came UPS shipped that night I was porting my old number over to. Such a wonderful service Sprint is.

  78. Anonymous says:

    North Central Florida Customer:
    I have a Treo 600 that I purchased on Ebay. I took the risk and it has worked out til now. First off, I was constantly receiving a series of tones when trying to connect a call. Secondly, calls were getting dropped to voice mail without any evidence of a missed call. So, I call Cingular. The rep asks what’s the problem so I describe. Their response, sounds like you have a phone issue and that I needed to talk to Palm about it. I get connected, describe the issue, they say send us the phone and we will fix for $169 no matter what it is. I failed to believe that I was having a phone issue. Hung up and called Cingular again. I was told that I had a defective phone and to go to the neariest retail outlet and buy a new one. Ok! On my way. Heading down the road and WTF my phone rings, turn back around and call Cingular and customer service is closed for the day. You know 7am and on the phone with cingular again. Finally, come to find out that there are data outages in North Florida, no wonder I had not been able to log onto the wireless network. Secondly, TOO MANY CUSTOMERS, NOT ENOUGH BANDWIDTH TO SUPPORT THE OVERGROWN COMPANY! This has been going on since 2/17/06 – 2/24/06. Anyone else having the same issues?
    Being in the business of Real Estate, my phone is connected to my bank account. Last couple of days, fewer calls…fewer $$$ in the bank. But I must have my check in their bank on time every month. Where is the loyalty?

  79. Anonymous says:

    I AM SO PISSED OFF AT SINGULAR!!!!!!!!! I SWEAR I WILL GET EVEN!!! YES I HAVE THE PROBLEMS WITH MY PHONE CUTTING OFF ALL MY CALLS OR IT WILL NOT LET ME MAKE THE CALL IN THE FIRST PLACE BUT THE REAL SCREWING IS THAT WHEN I WENT OVER ON MY TIME ( YOU DO LOOSE ROLL OVER) I GOT A HUGE BILL SO WE WORKED IT OUT AND I RAISED MY PLAN. THE CUSTOMER SERVICE ASS TOLD ME THAT WOULD BE THE END OF THE OVERAGES AND I WAS NOT OVER THIS MONTH AND THE PLAN WAS PRORATED SO I WOULD NOT GET ANY MORE BIG BILLS. $430 THE ASS HOLES !!! THAT MAKES $1000 IN THE LAST 2 MONTHS. I COULD GO ON AND ON.

  80. Anonymous says:

    Every one I know is having problems with singular right now. Most of the problems are the bills and you can’t cancel without paying the huge bill and disconnection fee so they have you over the barrel. I will not put up with it any more. I will cancel and mess up my credit if I have to. I will cost them more money by tuning people away from singular than they will make on fucking me one last time. As for the fuck sticks that work for them on this web site that say crybabies and whiners if I fucked you out of $1,439 I think you would complain so go fuck yourself

  81. I too am very unhappy with Cingular Wireless, no bars in more places. Please visit my site to find out more:
    http://www.cingularwirelessreallysucks.com

    The site is brand new and being optimized, it will soon be available for comments to be left as well.

    No bars in more places!!!

  82. Anonymous says:

    I am a former ATT/Cingular Wireless employee and now a current customer. I too feel that Cingular sucks… I’ve been reading everyone’s comments and to most of you people, Cingular sucks because of the way you’ve been treated. Its not a new thing for any wireless carrier to lie and deceive its customers. My anger with Cingular Wireless and even when I worked for ATT is that they take advantage of their ignorant customers. Ultimately, however, it is the customer’s faults that they get screwed. Customers are not being prudent enough when they call customer service. Here’s a hint to you customers… when you call customer service and they make notes on your account, those notes are assigned a reference number. Customer service won’t offer the number to you but if you ask for it, they MUST tell you. Here’s a checklist of what you need to have from that customer service rep you speak to:
    Name,
    State where they work
    Time of call,
    employee ID (if they do not give then speak to supervisor and get that person’s name)
    reference number of the call

    If you cannot get these items, then hang up and speak to someone who will be willing to give you most if not all of this information. If you speak to someone who won’t share this with you, chances are that person will lie to you and screw you over. That is where most of us screw up. We believe them when they tell us “its ok, you are covered for this or that” or “Yes, your contract is expired” or they promise us some wild crap like waived fees or weird rate plans.

    Basically, if the rate plan is NOT being advertised and is NOT in their brochures, FORGET ABOUT IT!!!! YOU WILL NEVER GET THAT PLAN. Customer service will DE-freakin-NY ever making that offer to you.

    Be smarter customers and I promise you, you will get better customer service. Oh, by the way, the average salaray for an original Cingular Wireless employee is about 10-15k a year less than that of a former ATT employee so please be patient with the former att people who’s salaries have been slashed so dramatically…

  83. Anonymous says:

    ALL I HAVE TO SAY IS YOU ARE A FUCKING RETARDED ASS LIFELESS BITCH IF YOU HAVE THIS MUCH TIME ON YOUR HANDS TO CREATE WEBSITE AND POST SO MUCH SHIT ABOUT ONE COMPANY! GET THE FUCK OVER IT. ATT WIRELESS REPS ARE THE FUCKING IDIOTS NOT CINGULAR REPS. WHEN I ENCOUNTER ACCTS THAT ARE FUCKED UP ON CINGULARS SIDE AND I LOOK UP THE REP THAT FUCKED THE CUSTOMERS ACCT. 98.1% OF THE TIME IT IS A STUPID ASS REP FROM AT&T; AND IT SHOWS WHERE IS SHOWS THE LISTING IN OUR EMAIL FOR YOUR LOCATIONS AND I HAVE TO GO IN AND FIX WHAT YOU FUCKING MORONS FUCKED UP AND GET CURSED OUT FOR YOUR FUCK UP I WHILE I AM FIXING THE ACCT!!!!!!!! SO YOU ALL CAN GO TO HELL YOU BRAINLESS BASTARDS!!!

  84. Anonymous says:

    I have had a cingular phone for several years. I noticed since the merger with AT&T; that my phone is dropping calls, I have more static and a less reliable connection. My company has several phones, and it it difficult to switch because of the combined plans. I believe we are helpless as customers. I will be separating my personal phone away from cingular. I suggest Verizon as the best overall provider from friends comments.

  85. Anonymous says:

    I forgot to mention that I had a Razr when it first came out. It was a really good phone. The new ones from cingular are terrible.

  86. Anonymous says:

    Another item… why is it that cingular does not have a customer service email? … This indicates that they have no interest in your satisfaction!

  87. Anonymous says:

    I work for Cingular Wireless, tech support. I admit there are alot of idiots working there who will tell you anything to get you off the phone to save their stats but there are some of us who care and really get things fixed. Ive had plenty of them cussing me out before i get their name but afterwards they want a direct line to me. if you’ve merged from att and are having dropped calls often, more than likely your phone is set to pull from ATT towers on startup. If some of you only knew how all this really worked you would understand. swap everything over to cingular, everyone uses our towers anyway, then you can add your lines and junk. Take a deep breathe and calm down…

  88. Anonymous says:

    and no we dont have to give out our ID #’s. it is for internal use only and a manager wont give it out either…

  89. Anonymous says:

    SERIOUSLY, PEOPLE! THERE ARE A LOT OF DUMBASSES BOTH ON THE CONSUMER SIDE, FOR THINKING THAT THE WHOLE WORLD REVOLVES AROUND THEM, AND ON THE AT&T; SIDE, BECAUSE SOMETIMES STUPID PEOPLE GET HIRED. (FYI, AT&T; WAS RATED AS ONE OF THE WORST COMPANIES FOR CUSTOMER SERVICE.) ALL YOU HAVE TO DO TO AVOID BEING SCREWED IS TO EDUCATE YOURSELF. YOU ALSO HAVE TO UNDERSTAND THAT YOUR CHOICE OF WORDS CAN ALSO CONFUSE A REP INTO THINKING YOU WANT SOMETHING ELSE, SO YOU HAVE TO KEEP THINGS SHORT AND SIMPLE IF YOU ARE NOT SURE YOU ARE USING THE RIGHT TERMINOLOGY. FOR EXAMPLE, YOU WANTED TO “PORT” YOUR # TO ATT; SHOULD NOT HAVE BEEN DONE BECAUSE THE WHOLE DIRECTION OF THE COMPANY, AS STATED ABOVE SOMEWHERE, IS TO GET ALL THE CUSTOMERS TO THE CINGULAR SIDE. INSTEAD, IF AN ATT CUSTOMER WANTED TO GET CINGULAR, THEN HE WOULD HAVE “MIGRATED” TO CINGULAR. BESIDES, EVERY PROBLEM COULD HAVE BEEN AVOIDED IF YOU CONSULT A CINGULAR REP WHO SEEMS VERY KNOWLEDGEABLE ABOUT THE PRODUCTS AND SERVICES. AS FAR AS ANY BILLING PROBLEMS, LEARN TO READ YOUR BILL! IT HELPS TO KNOW WHEN YOUR BILL IS DUE AND WHEN IT IS PAST DUE. IT HARD WORK BUILDING CREDIT, BUT IT’S TOO EASY TO F**K IT UP.

    LIVE AND LEARN!

  90. Anonymous says:

    ANOTHER REASON YOUR PROBABLY GETTING THE RUN AROUND IS BECAUSE YOUR SELFISH LIKE THE REST OF THE CUSTOMERS THAT FEEL THE WORLD OWES THEM SOMETHING SPECIAL. “DIP WAD”
    KNOW THAT THESE REPS SIT AROUND AND LISTEN TO PEOPLE LIKE YOU GO CRAZY OVER SOME SMALL CRAP! WHILE THEY GET PAID ABOUT 24K A YEAR IF THAT. LISTENING TO PEOPLE LIKE YOU COMPLAIN ABOUT THINGS THAT THE REP CANT TAKE CONTROL OF ONLY MAKES YOU ANOTHER VOICE OF IGNORANCE AT BEST A NOISE IN THEIR EAR. SO THINK HARD ABOUT YOUR MISFORTUNE AND KNOW IT DOESNT COMPARE TO THEIR PROBLEMS OH BY THE WAY THEY WORK ON COMMISION SO THE GOV. TAXES 40% GET A LIFE IDIOT!!!!

  91. Anonymous says:

    OH YEAH, BY THE WAY THE SMT5600 IS PEICE. IF YOU HAD STUDIED UP ON IT YOU PROBABLY WOULD AVOID YOUR FUTURE PROBLEMS…..YA KNOW THOSE PROBLEMS YOUR GOING TO HAVE WITH IT LOCKING UP ON YOU AND DROPPED CALLS BECAUSE THE ANTENNA IS CRAP. GOOD LUCK GETTING IT UNLOCKED AND THREE CHEERS FOR THE GUY WHO COMPLAINS ABOUT CINGULAR AND BLAMES THEM FOR ORDERING A PHONE FROM A FREAKING ONLINE SHOPPING MALL….JUST A LITTLE HINT … TRY TREATING THE REP LIKE A PERSON AND YOU WILL LEARN THEY GO THROUGH EXTENSIVE TRAINING AND MIGHT KNOW A THING OR TO AND BE WORTH PAYING A LITTLE EXTRA FOR YOUR HANDSET…YOU ARE REALLY AN IDIOT!

  92. Anonymous says:

    I have the best one yet. I got sucked into the SBC/Cingular combined billing fiasco and not only did I have to track down my Cingular bill several times throughout my 2 year contract (they sent the bill to SBC too late to be included in my monthly charges) but when I finally decided I had enough and switched over to a competitor I was misinformed about the activiation date and not was charged $450 ($150 per line early termination fee) for stopping my service 7 days (that’s right 7 days) before my contract was to expire.

  93. Anonymous says:

    Interesting articles come up on google when “cingular billing errors” is searched for, including yours.

    By dialing *646#, a (free) text message returns telling you of minutes used or remaining. Mine, dated 03/24/05, was up to 8 days out of sync for mobil to mobil calls (M2MC) and several days for RM45 rollover minutes. This is from one cingular wireless to another cingular wireless customer.

    Because my plan is only for 450 minutes, I often call *611 to check the remaining minutes. Once or twice they’ve had to adjust my account for up to $10-$11 since I’ve been a customer of Cingular, so I stay pretty close to 450 minutes.

    Imagine my surprise when I visit http://www.cingular.com around 03/25/06 and discover I’ve several hundred bonus (AIRW)minutes, and 15,000 nights & weekend (NW) and other obvious errors. This is after the fact that I had to call them to have my password reset because I could not log into their system.

    A week later on 03/30/06 after a 28 minute Custom CL discussion with their reps we conclude that I have from 25 to 125 AIRW minutes to use which expire that weekend if not used. And the rep concedes during that 1/2 hour call that indeed, I’m not the only cingular customer with some billing error complaints, as their system was indeed slow.

    To make a long story short, my bill for the period was a whopping $241.00. They cut me off for 2 days until I agreed to pay 1/2 of the overcharge since they had misled me concerning how many minutes I had remaining in my account. But they wanted me to pay at the inflated rate of .45 a minute instead of my usual .10 per minute.

    My plan is to take them to small claims court and get the 337 extra minutes billed to me at a dime a minute. To date I’ve not discovered the address here in Bakersfield, CA to have them served with a notice to appear in court. Any reader with helpful info is invited to email me@kcpa-tv.com

  94. Anonymous says:

    I just got screwed by Cingular!!! I was a loyal customer for 5 years and always payed my bill on time. Yesterday,I went to pay my bill and it was for $156.00. (I never pay more than $50.00) They cut my non-peak minutes without any notice whatsoever. The cs rep didn’t believe me at first, and said there was no such plan…I told him that I have a years worth of bills to support my claim. He insulted me by saying that real people (in the real world) don’t keep their plans as long as I have…and that I have “had my plan since dinosaurs roamed the earth” The case is now being judged by somebody-somewhere. I have little faith of a fair resolution…

  95. Weasel Spleen says:

    Fuck you Cingular shills with your bitching and moaning about the “evil” customers who are making your lives ohhh sooo difficult. Those fucking customers are the only reason you lame-ass motherfuckers still have jobs. Stupid fucking bitches, you’re working for shit wages because you’re too fucking stupid do anything better.
    Cingular’s service sucks. Period. There is no debate or argument possible.
    I get maybe, on a good day, 75% of my calls going through. I’ve changed phones, changed SIMs, changed my fucking service, and it’s still the same shit-wipe service it’s been since day one.
    You fucking bitches don’t like dealing with irate customers? Then take your own lame-ass advice, and get a different fucking job, you stupid brain-dead pieces of shit.
    Better yet, go fuck your own mothers. And if your mother is dead, here’s a shovel. Dig up her corpse, and fuck her anyway.

    Fucking pieces of Cingular shit.

  96. Anonymous says:

    Cingular is the biggest piece of shit service I have ever had the misfortune of experiencing. They fuck you up the ass with their expensive phones, and make them somewhat affordable by agreeing to be fucked up the ass by them for 2 years. Dead spots all over the place.

    Cingular, you all deserve to burn in hell you money grubbing sons of bitches. May all of the owners die in a horrible accident.

  97. Anonymous says:

    Does anyone think that the big cingular recall for sim cards is to just sucker people into the store?

  98. johnchaney3@yahoo.com says:

    July 24 2006,
    I finally switched from ATT to Cingular. I’ve been billed incorrectly on all three billing cycles I’ve been with these morons.
    I signed up for 1400 minutes per month, my first bill was $350.00, of which the fourteenth service rep took off an arbitary $150.00.
    The next bill was $150.00
    This bill today is $450.00.
    I’ve tied to leave the company, which they claim I will be responsible for $175.00.
    Who can help a guy out?
    These guys are sending me off to the poor house.
    SOS SOS

  99. Anonymous says:

    Yea Right cingular sucks hard the company’s full of “IT” i tell all people i come in contact with not to use cinular!!!! for people how use att gophone sept. 30 is the last day for us. i thaught i was grand fathered in with my plan NOT. they want 10$ more not from me i have had the same plan for 3 years they don’t care about that. SO I’M GOING TO GET BOOST MOBILE THEY HAVE A VERY GOOD PREPAID PLAN WITH MORE STUFF UNLIMITED THEN CINGULAR GOPHONE THE UNLIMITED NIGHTS START AT 7PM NOT 9PM IT’S JUST FLAT OUT BEETER.

  100. Anonymous says:

    Here is a solution for the asshole who made this site. Spend more time looking for a new plan and les time making sites that make no difference. You are acomplete asshole who thinks that your fucking so important that everyone needs to wipe your fucking ass. Go fuck yourslef you piece of shit.

  101. Anonymous says:

    Cingular sucks and they were not prepared for their consumption of ATT…period. You ‘loyal employees’ better get a grip because you will go by the wayside. See the writing on the wall and get a real job that doesn’t involve high ‘stress’ levels. Like snoring. You’ll be just as effective as you are now.

    I had both a rep AND supervisor in the warranty dept COMPLETELY ignore what i was saying in favor of being ‘right’. They’re retards with a combined IQ of 4.

    I was forced into a phone upgrade, picked a phone and guess what? Wow, the speaker stopped working. First implied is that YOU did something wrong. Well of course, I’m calling to deal with your crap because *I* did something wrong. I accepted a phone that YOUR company preapproved.
    I went in person to a store, the same store that gave me the upgraded phone. I explain the problem and ta da! They can’t replace my phone by going into the store room and doing in person what they want to be done by MAIL. Anything else wouldn’t make sense, right? cough Yet they STILL stand there playing with my phone to ‘trouble shoot’ it. Yep, your speakers broken. Wow. The brilliance of it all.
    I call warranty dept, guy confirms speaker is broken WHILE I’M USING THE CELL PHONE. My bad. See how easy it is to admit a mistake cingular? You JUST ADMIT IT. He tells me to call from a different line. I do. A new rep, thanks the wonders of menus, makes me repeat EVERYTHING i just said to the previous rep. Then tells me to take the battery out. Why? I ask. The speaker’s broken and been confirmed by TWO DIFFERENT cingular employes supposedly so bright and highly trained. She doesn’t try to tell me why, just wants me to do it. And does speaking to a supervisor help? ARE YOU KIDDING?
    I repeat the SAME god damned trivial information they’ve been given again and again and again, and the supervisor then hangs up on me. Oh, how nice. Yes, now that’s some fine ‘customer service’.

    Face it….Cingular is involved in and will continue to invite class action lawsuits. They will be bought by another company as they bought att, or rename themselves, or they will go bankrupt. In ANY of those cases guess what? YOU THE EMPLOYEES AND YOU THE CUSTOMERS are f’kd. Period. End of story.

    Screw over only 5% of 50 million customers, and your days are numbered given words spreads instantly these days.

    So yeah, you Suckular employees be proud of your barely above minimum wage jobs with tightly filtered benefits and while you’re at it, find out all the details now about where your local unemployment office is….because…customers might get mistreated first, but you’re next…that’s just Business 101. Meanwhile, the execs will continue playing golf and sipping martinis with God while you whore yourselves out to someone else for meager wages.

  102. Anonymous says:

    If you have a problem with Cingular that hasn’t been resolve contact the BBB or simple go to http://www.bbb.org and file a complaint. Your problems will the solve quickly.

    I have had a family plan with Cingular for the last 6 years. Their Customer Service Reps will tell you any damn thing. My husband and I have had trouble with bad phones, dropped calls, etc. How your problems are handled depend on who you talk to. When I get a rep that I know right off the bat has a bad attitude or dont know any more than me I hang up and call back.I have gotten $300 dollar phones free and not had to pay a bill for a month hear and there. Never have a attitude when you call. Always be sweet and understanding and they will work with you pretty well. If you dont have time for all of this just simple go to the BBB.

  103. Anonymous says:

    I had ATT and I loved it. Good service and reception. But then my phone died and I was forced to switch to Cingular, which I thought would be the same. I pay the same money for less minutes. I get dropped calls and that tone that used to mean the number you have called is out of order except I will get it in the middle of a call. Then I tried to sign up for World Connect service when I was heading to Europe but they said –after I had signed up it — it would not activate for a month. I tried to cancel but they told me I could not cancel it until it was activated. So I waited a month, had to let them charge me and then ate the cost because they would not refund me for a service that I did not want before it was activated. This all took many hour of CS by the way.

    Then my boyfriend!!!! gets a letter from Cingular about my cancellation of the World Connect service even thought the phone is in my name. He has Verizon. He was pissed and so was I. How did they get his name. So screwy.

    I hate them. I am looking for a new service as we speak. I will keep my eye out for class action suits. I think their claim of fewest dropped calls is probably false.

    And you Cingular employees with attitude, I hope will be jobless soon.

  104. Anonymous says:

    I used to work for Cingular as a mgr. and I think its a great conmpany. Just like with anything else you get into you must read the fine print. When a phone is turned off even if only for a few minutes it is charged a restoral fee. For example, if a bill is not pd and service is discontinued at 10 pm, cust. will be charged. In the event you submit a pymt. at 10am the next day you are still chrged. a restoral fee($36). Cust. calls in and says hey my phone was never off. But yes it was- the automated system b/c of non pay turned if off last night. Even if cust. syas well I used by phone last night before bed about 9pm.Also if you add a promo feature like txt msg. the charge will be prorated you will be chrged a partial month for the amt of time you actually hv left til months end and the month in adv., so your bill is higher. The same goes for priceplan changes made during your billing cycle. You must ask for the date your cycle starts and request that “whatever,” starts on that day to avoid add’l fees. Mgr. c

  105. dragon4077 says:

    for information of thse who defend cingular since merger with att their service has gone down hill tech seem to use cell phones data capable for some reason I discountiued service with cingular data ser on 8/11/06 because of preformance problem and attempt to extort more money for upgrades I received a number of viruses from their tech dept. crashing the computer I was using at the time I got out my old win98 machine and got online with anoter ser only to find that they never closed data account I now have a bill from cingular of $2571.00 over $2400.00 from 8/11/06 to 9/01/06 a word to the wise who using your services and for what reason

  106. Anonymous says:

    On Friday afternoon I received a letter informing me that because my phones are still on AT&T; and are analog that I may be charged an additional $4.99 per month per phone. I figure ok, I’ll go out on Monday to the Cingular place, get new phones, look over the plans & pick one. However, Monday morning my phone bill arrives , I already have these new charges on my bill. I asked them to remove them from my bill, the lady tells me no. I ask to speak with a supervisor, after having to argue with her to speak with a supervisor one FINALLY comes on the line after being on hold forever. He also informs me that he will not reverse the charges. We go round and round over this. I just don’t feel it is fair. I decide that I will go find another company today (as I am no longer under contract), that’s when after being on the phone over 40 minutes, the supervisor decides that if I sign another 2 year contract that he can credit the charges. That was all I wanted in the first place, but after him telling me that there was no way he would do anything for me & that because I refuse to pay the additional monies that they will sue me, I don’t want their services anymore. The reason I am not on a contract anymore is because I refuse to sign a new one because of the rotten service I have received over the years. So, I tell the man that I will be canceling my service as soon as I pick another company, he tells me that since they don’t send your invoice until halfway through your new cycle that I’ll owe the $4.99 per phone for next month too. This is just unreasonable, I only got the first bill today. It’s like they suck you in because by the time you are mad enough to cancel them, whatever they are doing to you, they have gotten away with for two months. Maybe I should cancel my home service with BellSouth too as there are now just too many new phone & internet options to get jerked around by Cingular & BellSouth. The funny thing was that I was also going to get their internet service today when I went for a new phone & got the new service. The worst thing that ever happened was when Cingular took over AT&T;.

  107. nancy says:

    I am so glad to know I am not the only one who knows, CINGULAR SUCKS! I have had sooo many problems with them. They have false advertising. I’d like to see that study they advertise to see who the heck says cingular has exeptional service. I’ve done the esculation process many a times, no luck there either. And when I had to switch from a NE. # to a FL#, they got my bills all messed up and ended up double charging me. To this day I have never gotten reimbursed.

  108. Anonymous says:

    To the guy who posted as a former cglr manager, hey we know what fine print is. If you need to learn about customer service, learn from T-Mobile.

    Cingular totally sucks. Well I shouldn’t expect anything less after the unholy relationship with At&t;.

  109. rae mason says:

    Cingular Sucks-with the purchase of the AT&T; customers Cingular Wireless is over charging customer for early termination fees and surcharges, if you can verify the over charge, Cingular remove the termination fee, Leaving the Surcharges this equalls Millions to the American Public. How can I file a complaint with the FCC regarding this Company that is taking Millions for the American public all the time delivering service that sucks and giving us the because you were an AT&T; customer your serive will also SUCK.

  110. BrainFarts says:

    great. I call and cancel my phone service I’ve had for 7 years on Oct 22, 2006. It’s now Nov 2. Lo and behold I get another bill. Call Cingular…”Oh there is no record of you calling 10/22/06″. FINE, stupid me for not taking names. Let me cancel AGAIN. No I don’t want to upgrade, I just want to cancel. What’s your name service rep ? And how about your name, disconnect rep. OK….. account is due to be closed 11/26 (end of billing cycle) Oh really ?….. can I get a confirmation number, to verify… Oh no, Cingular doesn’t have confirmation numbers ?… Hmmm. interesting…….

    I’ll let you know what happens

  111. Anonymous says:

    IF THIS DOESN’T SAY IT ALL . . . AFTER 7 YEARS WITH AT&T;, THEN GETTING CAUGHT IN THE MERGER AND HAVING MY $69 PLAN TURN INTO A $185 MONTH FOR OVERAGES. sPENDING COUNTLESS HOURS ON HOLD AND DEALING THE IDIOT JUST SAY no CSR’S. . I CALLED VERIZON, THEY WERE AWESOME, PORTED MY OLD NUMBER, SENT ME A KILLER RAZOR PHONE AND LOWERED MY MONTHLY BY $30 WITH ALMOST THE SAME MINUTES . . .I’LL GLADLY PAY THE $175 CANCELLATION FEE !!! KISS MY ASS CINGULAR . .”YOU SUCK !!!!”

  112. Anonymous says:

    easiest solution… migrate your old AT&T; account to cingular, change to a new Family Talk rate plan, and pay as low as $69.99 a month plus taxes for the two lines… go to a store and apply any work discounts you may have, and voila! cheaper rate plan and solution is within arms reach

    ~A Cingular Representative~

  113. Anonymous says:

    I think Cingular Wireless policies suck. Especially their bullshit insurance policy. Yes they will replace your phone but it will be reconditioned and you have to pay 50.00. (I only paid 50.00 upon sign up for a BRAND NEW PHONE one month ago). This should be a well known fact, not a fact you need to read the fine print for. Very underhanded, and the people who work for the insurance part of Cingular are unintelligent and unprofessional.

  114. Denton says:

    HI MY NAME IS DENTON. I LIVE IN FORTSCOTT KANSAS, i have been screwed tooo. when i signed up for my plan the guy told me that the 1000 text messegings were going to be free he told me repeatedly about 5 times i asked him just because i didnt think that was true. when i asked him after he printed up my bill it showed i payed the 9.99 for the 1000 text messaging well i said why is that on my bill. he proceeded to tell me that.. that is the way it prints out on my computer and that from the HQ it wouldnt be on there and you wouldnt be charged for it. well i believed him then about 2 months later i was still paying for it so i called him up and we exchanged words and he hung up on me. haha. great business man ehhh. well i kept paying it and i got my servise from a town south of me PITTBURG KANSAS. well about 6 months later every one in my town started getting dropped from cingular because “they dont carry service here any longer” well come to find out….. CINGULAR is the only company that can back out of a contract and not have to pay the consumer money. i mean we cant do that we would be fined $200 some dollars. but you can read that because the lettering you have to have a magnifying glass to read. THATS CONVENIENT.The also say “THE NETWORK WITH THE FEWEST DROPPED CALLS” my ass. The first call i ever made on the piece of shit razor i had was a dropped call. i always had dropped calls. so what is that 2 or 3 strikes. im glad they shut me off. POS people. oh yea and all you people that want to say why didnt you call cingular and tell them about the problems. well i did. that was the first thing i did and you know what they said that they didnt have a plan for not paying for the 1000 text messages. so i felt like i had no one to turn to.. i mean they dont have “cell phone police” i think the goverment or someone should have some sort of an eye out for the cell phone companies that are just out to make some money.

  115. Anonymous says:

    YOU GUYS ARE SO FUNNY I WORK FOR CINGULAR AND EVERY DAY IM JUST TOO HAPPY TO GO TO WORK BCS ALL THE CALLS THAT I TAKE ARE FROM GUYS LIKE U, WHO DOESNT EVEN KNOW HOW TO READ A BILL, U DONT EVEN KNOW U’RE PRICE PLAN THAT BY THE WAY ITS A NATION PLAN AND SINCE U DONT KNOW YOUR PRICE PLAN U ALWAYS HAVE TO CALL TO ASK IS CANADA PART OF MY PRICE PLAN??? DID U GUYS EVEN WHEN TO SCHOOL??? BCS CANADA ITS A DIFERENT COUNTRY AND MORE STUPID Q’s THAT WE HAVE TO ANSWER ALL THE TIME BCS U DONT TAKE THE TIME TO CHCK URE CONTRACT THE POLICIES AND PROCEDURES AND THE TINY SMALL LETTERS AND ALSO BE A LITTLE BIT MORE SMART IF U’RE MAKING A CHANGE ON YOUR ACC ON THE MIDDLE OF THE BILLING CYCLE U WON’T GET ALL THE MIN FOR THE PLAN OR TXT MSG U COMPLAIN BCS U DIDNT GOT ALL THE MIN AND THE TXT MSG BUT U HAVE NEVER COMPLAIN BCS WE DIDNT CHARGE U THE FULL AMOUNT OF THAT PRICE PLAN OR TXT MSG DONT U?? SO PLEASE I KNOW ITS HARD TO THINK BUT PLEASE MAKE AN EFFORD

  116. Anonymous says:

    Cingular is the best service provider out there. The mistake?Purchasing the phone from Amazon, your fault not Cingular’s. Cingular has the largest Allover network, Best handsets, Rollover minutes and SO much more. Just because you got some idiot on the phone doesn’t mean you should say that Cingular Wireless sucks. You should say that person on the phone sucks. I believe that you’re just angry bc you made the mistake by ordering the phone thru amazon. Again, YOUR FAULT!

  117. Anonymous says:

    cingular screwed me over. they sent me a broken phone and overcharged, etc, etc. eventually i got them to let me talk to a top-level supervisor (far above the normal ones, he was in the corporate level. I explained my troubles to him, and told him i would never do businesss with the company again. he told me that given the shit i was put through, he did not blame me, and let me out of my contract 7 months early, for no charge. If you keep at it, they will eventually admit that they try to screw you over at all costs.

  118. Concerned says:

    Cingular wirless is a unfriendly family company. A young mother was recently fired from Cingular for having to leave work to pick up her sick baby from day care. The day care called her and said she had to pick him up. She was fired because she had too many absences and they were all when her child was sick. That is so sad.

  119. Anonymous says:

    u are so IDIOT u just said she had too many absences u think that any company will keep a person like that????? no one cares about ure personal life its all about work and money retard

  120. concerned says:

    I am not an idiot!!! I know lots of companies that allow absences when a child is sick. YOU’RE THE IDIOT. When a mother has children and they are sick, they have to take them to the doctor, dumb ass. Sometimes it may happen more often than what that company would like, but if they’re a family-friendly company, they will either allow them to take leave without pay, or borrow from their next allotted leave time, NoT FIRE THEM!!! JERK!!! I worked for 30 years for a company and sometimes I had to be offf more than allotted, but there are ways around it. She had received many awards from Cingular for good customer service, but oh well, that’s their loss. Cingular HR practices suck. DOCTORS OFFICES HATE CINGULAR BECAUSE THE WAY THEY TREAT MOTHERS WITH SICK KIDS, I KNOW FOR A FACT!!!!

  121. Anonymous says:

    I’m sure if you added up all the people who had problems with every cell phone service, you would get the same problems from all the other providers. I just visited a Verizon Sucks site and you know what? They all had the same complaint you guys have about Cingular. I was a Verizon Customer. They charged me 300 dollars for making calls from outside the country. Funny thing though, I never took my phone out of the country. When I called Customer service, all they said was “are you sure?” I’m pretty damn sure what country I have had my phone in.

    My contract came up (yes I did read the fine print) and decided not to pay the 300 dollars and cancel my service. 4 years later, Verizon is still claiming I owe them 300 dollars for making calls outside the country. I went to Sprint, but they wanted a 500 dollar deposit before they would even talk to me about a phone. T-mobile has no coverage in my area.

    I have been in nearly every state with my Cingular phone have never had any of the problems you have described. I just got a new phone, and with the rebate Cingular gave me, I ended up paying less than a new customer. Further more, Cingular credited me 20.00 dollars in ringtones because the old phone could not transefer them to the new phone. Oh, and they have let me upgrade only about halfway through the contract.

    Every service has it’s problem. I’ve had problems with the others. You had problems with Cingular. Why is there need for a website about it. Just deal with or switch providers. It’s that simple.

  122. nulife02 says:

    Kim A. Weighous

    Cingular Wireless
    2321 North University
    Lubbock, TX 79415-1717

    Dear Cingular Wireless:

    I continue to receive bills regarding this phone, which did not work at my location and was returned to you several months ago. Here is a summary of what happened with the phone.

    Even when I first got it, the phone would ALWAYS drop the connection at my location in Mena, Arkansas, sometimes after 20 minutes, sometimes after 30 seconds. The phone worked fine everywhere else I tried it in the entire USA, including Reno, Nevada, Denver, Colorado, Ft. Smith, Arkansas and everywhere else it was tried. I took the problem to the local Cingular store (S&L; Wireless) at 1109 Highway 71 South, Mena, AR. I was told the problem was my phone, and I needed to buy a new one. This is nonsense as the phone works fine everywhere but here, but I was rather rudely told this was my only option.

    I then called the toll-free number and complained. I was told they would “check the equipment.” I told them I was going to try the phone one more time and then I was not going to pay for it anymore. I waited until well after the date I was told to wait, tried the phone and it worked for about 15 minutes and then dropped the connection once again. I then RETURNED THE PHONE with an explanatory letter to your office in Atlanta, Georgia approximately 2 months ago.

    In legal terms, this is called “nonperformance.” So far your company has been totally unresponsive to my requests to have the remainder of this contract cancelled and the BALANCE WAIVED. If you check my call records, I have not used the phone in months, and used it very little before that as it was USELESS TO ME. If you continue to pressure me for money and damage my credit, this will become a legal issue.

    Sincerely,

    Kim Weighous

    I called the Company and got stone walled once again on January 17, 2007. AVOID THIS COMPANY – THEY DON’T CARE IF THEY PROVIDE SERVICE, THEY JUST WANT YOUR MONEY

  123. nulife02 says:

    Here is a letter to this sucky company that explains my experience with them

    Kim A. Weighous

    Cingular Wireless
    2321 North University
    Lubbock, TX 79415-1717

    Dear Cingular Wireless:

    I continue to receive bills regarding this phone, which did not work at my location and was returned to you several months ago. Here is a summary of what happened with the phone.

    Even when I first got it, the phone would ALWAYS drop the connection at my location in Mena, Arkansas, sometimes after 20 minutes, sometimes after 30 seconds. The phone worked fine everywhere else I tried it in the entire USA, including Reno, Nevada, Denver, Colorado, Ft. Smith, Arkansas and everywhere else it was tried. I took the problem to the local Cingular store (S&L; Wireless) at 1109 Highway 71 South, Mena, AR. I was told the problem was my phone, and I needed to buy a new one. This is nonsense as the phone works fine everywhere but here, but I was rather rudely told this was my only option.

    I then called the toll-free number and complained. I was told they would “check the equipment.” I told them I was going to try the phone one more time and then I was not going to pay for it anymore. I waited until well after the date I was told to wait, tried the phone and it worked for about 15 minutes and then dropped the connection once again. I then RETURNED THE PHONE with an explanatory letter to your office in Atlanta, Georgia approximately 2 months ago.

    In legal terms, this is called “nonperformance.” So far your company has been totally unresponsive to my requests to have the remainder of this contract cancelled and the BALANCE WAIVED. If you check my call records, I have not used the phone in months, and used it very little before that as it was USELESS TO ME. If you continue to pressure me for money and damage my credit, this will become a legal issue.

    Sincerely, Kim Weighous

    I called the Company and got stone walled once again on January 17, 2007. AVOID THIS COMPANY – THEY DON’T CARE IF THEY PROVIDE SERVICE, THEY JUST WANT YOUR MONEY

  124. Anonymous says:

    hello retards once again cingular has only change the name to THE NEW AT&T; and the retards with the old at&t; accounts have to move to cingular which is the new at&t; and by the way we wont unlock your cell phones so u can used them with cingular bcs will loose business so get the subsidy codes from someone else and by the way THE OLD AT&T; IT DOESNT EXIST ITS NOT LONGER A COMPANY SO U CANT PORT NUMBER TO THE OLD AT&T; BCS THAT ITS HISTORY

  125. Anonymous says:

    and by the way for the person who says that we dont care about the service that we only want money check u’re map to see if u live on a metropolitan area because maybe or most liketly u will be a red neck that lives on the county were only cows have cell phones bcs there no coverage for human beens and if u check u’re contract u will see SERVICE NOT WARRANTY ON ALL AREAS

  126. Anonymous says:

    PLEASE FOR THE RETARD WHO BUILD THIS SITE PLEASE DONT TAKE THE ADDS THAT I HAVE ADDED BECAUSE WE ARE IN AMERICA A FREE CONTRY WERE WE CAN EXPRESS OUR SHIT ASS U ARE DOING IT WITH URE BITCHING THANKX

  127. Anonymous says:

    HIOLA PENDEJOS DE MIERDA

  128. Anonymous says:

    CHINGUEN A SU PUTA MADRE PENDEJOS DE MIERDA

  129. Anonymous says:

    hello mother fuckers good newa yall will have to migrated over to cingular or go and fuck yourself by feb 2008 bcs all the former at&T; acc will be gonne so good luck

  130. Anonymous says:

    I agree Cingular sucks not just more than any other wireless company that I have dealt with, but more than any other company I have dealt with period. They have the WORST customer service organization in the world, they won’t even talk to me about a billing problem if I don’t remember my password, which I was never given by the store where I became a Cingular customer. Even if I can prove in every other way who I am they just won’t talk to me. First it all started when I had more dropped calls then any other wireless (their add says least dropped calls but should say most dropped calls). They wouldn’t even talk to me about that problem without the goddamn password so I canceled my service and they didn’t give a shit what so ever when I told them I was canceling. I would like to get the word out to the whole world that I think Cingular sucks worse than any other company out there.

  131. Mik63 says:

    Cingular is disgusting.
    I have spent >3 hours today talking to various poor souls in all the various departments trying to get some help as most of my family is moving out of the country.
    No help whatsoever in terms of the Early Termination Fees, even if I am trying to stay as customer for my line; also, when I tried to decrease the monthly minutes, as i will need less going forward, I discovered I would lose all of my rollover minutes.
    I was polite and nice all the time, but at the last one I had to hang up or I would have started screaming at the poor bastard…
    From today I will make sure to do the best I can to hurt Cingular’s business in any way I can.
    Anybody with Cingular or AT&T; on their resume will never get a job or any contract from me.

  132. Anonymous says:

    first for the mother fucker that doesnt remmember his pass code were do u waqnt your security??? u want u’re mom calling in and canceling u’re acc just she got pist with u??? stop bitching and fuck u’re self and i beat that u were told to go to a local store with a pic id bcs even when u said that u would cancel the acc u didnt got any info on the acc

  133. Anonymous says:

    I REALLY DO DOUBT THAT HER RESPONSES WERE THE SAME AS YOU IMPOSED IN YOUR EXPLANATION…BUT IF YOU HAVE A SINGLE LINE YOU CANNOT ADD A LINE FOR 9.99 UNTIL YOU UPGRADE YOUR PLAN TO THE FAMILY SHARE FOR 59.99…AND THEY CAN TRANSFER NUMBERS BETWEEN CELL PHONES, THEY DO AN IMEI SWAP AND YOU PLUG YOUR SIM CARD INTO WHATVER PHONE YOU WANNA USE…SORRY YOU HAD THIS BAD EXPERIENCE BUT I DONT THINK YOU WERE AS IMFORMED AS YOU SHOOD OF BEEN ABOUT CELL PHONE SERVICES BEFORE YOU JUMPED IN…AND CANCELLING YOUR SERVICE WHILE YOUR IN CONTRACT RESULTS IN A 175.00 DOLLAR TERMINATION FEE…EVERYONE HAS THE SAME PROBLEMS YOU HAVE ITS CALLED BUISNESS AND NEST TIME GO TO A CINGULAR AND LISTEN TO THE SALES REP INSTEAD OF HOPPING INTO AN AGREEMENT THROUGH AMAZON WHERE THEY COULD CARELESS IF YOU UNDERSTAND YOUR TERMS AND CONDITIONS, YOU DID THIS TO YOURSELF ASS HOLE, EVERY CELL PHONE WANTS YOUR MONEY THATS HOW THEY STAY IN BUISNESS JACKASS, GET YOURSELF A FUCKEN PRE PAID PHONE IF YOU DONT LIKE IT…

  134. Anonymous says:

    Cingular and AT&T; advertise “unlimted mobile to mobile” internet and paper source, no where does it state “with select plans” They don’t care if it’s false advertising or their Customer service reps lie and state yes it’s for all customers. Now I’ve realized I’ve been charged for it because it’s not on my plan. Plus calls were dropped constantly-another false advertisment they have. I have been with this crappy company when it was Houston Cellular, then Cingular and now AT&T;, seems they screw loyal customers. I have tried to speak with them and no luck they are rude and don’t care to hear you out and repeat the same crap “it’s not on your plan” I will not pay for the charges, I don’t give a rat ass!!!!

  135. Anonymous says:

    Formerly Cingular NOW The new at&t.;

    Ok i work for at&t.; I have been working for over 2 years in Canada. We accept all your stupid calls. “I DONT KNOW WHY MY BILL IS SO HIGH” if you took the time to read it you would know. But you dont. So you call in and complain. You can threten to cancel. I dont care i will send you to cancelations. And you can pay that 175 termination fee. 85% of times it is the customer who does not know what they are doing. You guys get cheap rates SO DONT COMPLAIN. Secondly at&t; is the best company in the USA so if you want to go cancel-go ahead ha ha ha pay more, at&t; does not lose. You do. Our reps are very skilled. It is the customer 85% of times who does not know what they are sighing for. But there are the customers who had problems and have been with us for many years which we help just like other companies. I usully like to help people with there bill and adjustments. But now that i see how some customers think i will think twice before i do anything to a new customer. THIRDLY
    CINGULAR and the new at&t; are the same EXACT THING they just changed there name, EVERY THING IS THE SAME
    SO I AM TIRED OF HEARING OHH CINGULAR WAS GOOD BL:AH BLAH BLAH ITS THE SAME THING, SO APPRECIATE WHAT AT T can do for you if not CANCEL and we will see how fast you come running back!!!!!!!!!!!!!!! PLEASE PEOPLE REPLY i want to know what you guys think now.. AND the part with if you threten to cancel we give you more there is apolicy only for peopel who have been with at&t; for more then 7 years and we know how long you have been there we can see everything!!!!!

  136. Anonymous says:

    Formerly Cingular NOW The new at&t.;

    Ok i work for at&t.; I have been working for over 2 years in Canada. We accept all your stupid calls. “I DONT KNOW WHY MY BILL IS SO HIGH” if you took the time to read it you would know. But you dont. So you call in and complain. You can threten to cancel. I dont care i will send you to cancelations. And you can pay that 175 termination fee. 85% of times it is the customer who does not know what they are doing. You guys get cheap rates SO DONT COMPLAIN. Secondly at&t; is the best company in the USA so if you want to go cancel-go ahead ha ha ha pay more, at&t; does not lose. You do. Our reps are very skilled. It is the customer 85% of times who does not know what they are sighing for. But there are the customers who had problems and have been with us for many years which we help just like other companies. I usully like to help people with there bill and adjustments. But now that i see how some customers think i will think twice before i do anything to a new customer. THIRDLY
    CINGULAR and the new at&t; are the same EXACT THING they just changed there name, EVERY THING IS THE SAME
    SO I AM TIRED OF HEARING OHH CINGULAR WAS GOOD BL:AH BLAH BLAH ITS THE SAME THING, SO APPRECIATE WHAT AT T can do for you if not CANCEL and we will see how fast you come running back!!!!!!!!!!!!!!! PLEASE PEOPLE REPLY i want to know what you guys think now.. AND the part with if you threten to cancel we give you more there is apolicy only for peopel who have been with at&t; for more then 7 years and we know how long you have been there we can see everything!!!!!

    JUST TO LET YOU KNOW at&t; does not false advertisment. If you read the bottom alwys it will state in small leters that tell you.

    AND FINALLY “YOU CANT PURSUE LEGAL ACTION AGAINST at&t; anyway” YOU SIGHNED A CONTRACT THAT READS
    “I AGREE THAT WHILE I AM ON ANY at&t; SERVICE I WILL AND CAN NOT PURSUE ANY KIND OF LEGAL ACTION”
    THANK YOU AND FOR ALL THE GREAT 90% OF EXCELLENT CUSTOMERS ENJOY the most reliable and best network in the USA “The new at&t;” Your world. Delivered.Formerly CINGULAR and AT

  137. Anonymous says:

    i have been a cingular customer since 2004. on the first of August i switched my number from the family plan it was on to the family plan of my boyfriend. when we made the first calls to find out if it was possible to switch my service from family plan to family plan we were told that for a small fee of $18 it could be eaisly done. all we needed to do was allow my brother (orginal family plan-ofp) to have access to my boyfriend’s (new family plan-nfp)account and he could make all changes involved. this sounded simple enough and my brother come to our house to make the changes so we would know when it was done. fortunately they have invented the speakerphone because it was not that simple. they would not allow my brother to add it to my boyfriend’s account and he had to do it, no prob ppl make mistakes. however, my shock came when we got the bill! when we made the transfer the rep. told us (speakerphone, remember) that all the rollover minutes connected with my number (over 3,000) would follow my number. he told us that my plan details would stay the same and my boyfriend even upgraded his service by adding free nights & weekends starting at 7pm to 7am, and uping the daytime minutes to 700 from 200. yes we all understood about the pro-rated bill because of the bill date and that the minutes would be pro-rated as well. but i was not worried because my rollover was comming with me, right! WRONG!!! when we got the bill both numbers were charged for overages. his for 30mins.@$0.45per min. and mine 211mins.@$0.45. i was of course upset and called 611. the customer service rep. this time told me that ROLLOVER MINUTES DO NOT TRANSFER. she said they stay with the “parent number” which is of course the main number on the ofp so now my brother has a tremendious amount of rollover minutes that he will never be able to use. the rep. told us that there was never any policy that would allow rollover minutes to be transfered with the number. she was sorry that we had misunderstood the other rep. MISUNDERSTOOD!! i sort of got angery. i explained very forcefully that there was no misunderstanding, the othe rep. had told us this and we had expected the rollover to follow the number. i asked her to check the previous call as some of them are recorded she put me on hold. after a few minutes she came back on the line and removed ALL the overage charges from the nfp! i was expecting the worst and it worked out in the oppisite direction. cingular has provided me with bad customer service and good customer service concerning the same issue. so i think that it just comes down to which rep. you get when you call. oh by the way. i asked the helpful rep. if there was a way to get her if i had to call again and she told me no all the calls are directed by a computer to the stations and there was no way to contact her directly and because she is not a supervisor i would not be able to call the service center and request her. maybe this is the problem, make the reps. more accountable and they may be better at their jobs.