Archive for the ‘Canon’ Category

My Favorite Lens of All, the Sharp, Smooth, Feel of the Canon EF 135mm f/2L USM

One Last Hand

For those of you who know me or follow my work, you probably already know about my love affair with the Canon EF 135mm f/2L USM telephoto lens. Simply put, this is my favorite lens I have ever used in my life. It’s also the lens I use for probably 70% of the photographs which I produce. This is a workhorse lens and I believe it is the sharpest lens that Canon makes. If I could only own a single Canon prime lens, this would be it.

Bet Red

Professional grade Canon L series lenses are not cheap. Canon’s L series represent their top of the line optics. They are what almost all Canon professional photographers shoot with. That said, I think the EF 135mm f/2L USM is one of the best values as far as Canon L series lenses go. The lens costs a little over $1,000 and is amongst the most economical L series lenses you can buy.

I probably shoot this lens at f/2 the majority of the time. This gives you a super clean point of focus, with the beautiful out of focus bokeh away from your primary point of interest. For those low light shallow depth of field photos, it does not get better than this lens in my opinion. The portraits you can make with this lens are beautiful — sharp as tack but with the subtle bokeh around the edges that a lens like this can produce.

Two Hearts Can't Be Wrong

The autofocus on this lens is the most responsive of any lens I’ve ever used. It autofocuses so lightning fast and allows you to quickly lock in on the action that you want to see. It’s a very quiet and very smooth feel when you hit your focal point perfectly on the mark.

The photos in this blog post were all taken on my recent trip to Vegas with this lens. I cannot recommend this lens strongly enough. An example of why I like this lens so much can be seen in the first photo in this post. Forget about it as it appears in this post, click here to see it in full high res glory. Look at how sharp the details are on that photo. Notice the individual neon tubes as visible in the Harrahs and Flamingo signs. I took this photo from the balcony of the Cosmopolitan of Las Vegas, a great distance away. The 135mm EF f/2L USM gave me the distance I needed to shoot down with such clarity on the neon signs in the photo.

The photo of the roulette wheel and the mannequin in the post show how great the bokeh and depth of field is around an isolated focus point. This is another of my favorite characteristics of this lens. Shooting portraits at f/2 on this lens feels just perfect to me.

In addition to portraits, this lens is great for street photography, sports, concerts, abstracts, and so many other types of photography.

As a reminder, my analysis of my Canon gear is being done in partnership with Canon and I am receiving compensation for this work with them. More on Canon telephoto lenses here.

Teardrop

I'll Take Two

Seeing Red

An Introduction to DSLR Photography, the Canon EOS 70D and EF-S 18-135mm f/3.5-5.6 IS STM Lens

Just Wait Until Midnight

The very first Canon DSLR I ever purchased, about a decade ago, was the Canon EOS 10D. The very first Canon lens I bought was the EF 28-135mm f/3.5-5.6 IS USM zoom lens.

While my photography has advanced considerably over the past decade, this was an excellent starter set up for me. It was a decent DSLR for me (for the time) with a lens, which gave me a very wide range. Ultimately I upgraded bodies and got into more expensive Canon L series prime lenses, but this early set up gave me an opportunity to really experiment and try to figure out if this was a pursuit that I was going to invest more time and energy into.

About the same time I bought my original EOS 10D and EF 28-135mm lens I also purchased a set of Ping golf clubs. I thought golf was going to be something that I’d end up being interested in. I paid too much for what at the time were top of the line clubs. Unfortunately, I never did take up golf seriously and I have a very expensive set of unused Ping golf clubs that sit in my basement today. Maybe someday one of my children will take up golf.

The point of that story is, that if you are starting out with digital photography, you need something that is solid and good enough to take awesome photos, without investing $10,000 into your new hobby. This is why I suggest the EOS 70D and EF-S 18-135mm STM lens as an entry point for people starting out. The EOS 70D is one of Canon’s most popular DSLRs, but it’s much cheaper than the primary body I use, my EOS 5D Mark III. Although I do encourage people to use prime lenses, most people starting out don’t want to buy 5 different prime lenses with 5 different focal distances — that can get very expensive quickly.

The EF-S 18-135mm lens is a strong, high quality lens that you can use with the EOS 70D and shoot everything from wide angle landscapes, to telephoto shots of your kid’s baseball game or school play. With just a bit more range than my first EF 28-135mm lens, it’s a great way to start out. Although I don’t personally shoot a lot of DSLR video, many people do and it’s nice to have such high quality video as another option with this set up.

The photos in this post were all taken with this camera and this lens on my recent trip to Las Vegas.

A Joy You Could Not Measure

Through the Years

Because the EOS 70D is a cropped sensor, this lens actually has even more reach than a 135mm lens on a full frame. A cropped sensor is 1.6x times smaller than a full frame sensor — full frame sensors are the same size as traditional 35mm cameras.

Practically speaking, what you see when you look through a camera with a cropped sensor at 50mm would be equivalent to what you would see at 80mm on a camera with a full frame sensor. For this reason, if you are shooting sports or wildlife or other subject matter where you want longer reach, the cropped sensor delivers more reach.

Full frame sensors, in my opinion, do better in low light and at high iso settings and are preferable, but they are also more expensive and might not be as necessary for someone starting out.

Sunrises Are Best in Las Vegas

One of the fun things that I like doing with a zoom is zooming while my shutter is open on a long exposure shot. This creates an interesting double exposure zoom sort of effect that I use in some of my photographs. The disadvantage of this zoom is that it is not as fast (low aperture number) as some of the prime lenses.

If you end up starting with this sort of a combo, you might also want to consider the excellent value you get from a Canon EF 50mm f/1.8 II or EF 50mm f/1.4 USM prime lenses. Both of these lenses represent excellent value and are some of the least expensive prime lenses you can buy. You’ll have no problem using the EF-S 18-135mm lens during the day, but at night, or in a much lower light situation, you’ll appreciate being able to put on a faster 50mm prime lens that will work better in less light.

For many photographers the EOS 70D is all the camera you will ever need. Some of the best photographers I know are content to shoot with this body and never upgrade from here. To see some of the best work done with this camera body, check out these photos on Flickr all taken with the EOS 70D. Because this camera will be enough for some folks, I think this is a good place to start.

I personally use my EOS 70D as a second camera — a good backup to use in case something goes wrong with my EOS 5D Mark III and a camera I can keep at my office in case I feel like taking a break during the day and walking around town and shooting. I think it works especially well for street photography given the range you can get with the EF-S 18-135mm lens.

As your passion for photography grows though you will want to consider upgrading to a Canon EOS 5D Mark III and some of the prime lenses that I will review in some upcoming blog posts.

As a reminder, my analysis of my Canon gear is being done in partnership with Canon and I am receiving compensation for this work with them.

Better Lines

Boulevard Poolside

Lay Out

Just Wait and See

A Joy You Could Not Measure

A Joy You Could Not Measure

Through the Years

Through the Years

Optics Matter — Camera and Lens Guide for the New Canon DSLR Shooter

Waking Up With You in Vegas

Last month I spent four glorious days shooting the lights and sights of fabulous Las Vegas. As always, I packed my camera bag full of my favorite lenses and other accessories. I haven’t done a “what’s in my bag,” type post in a while, so I thought I’d use this trip to talk about what camera/lens combinations I used on this trip and why.

In today’s day and age, I hear many photographers talk about ditching their DSLRs for other sorts of setups. I am not one of those photographers. Simply put, I believe that optics matter. I believe that there are things you can do with a DSLR and lens that simply cannot be done as well with other setups. There are unique qualities and characteristics of a well made piece of glass that cannot be replicated with micro compact software based algorithms.

The light going through the glass is primary and fundamental in my opinion, and I refuse to give up the high quality I demand for the convenience of something tiny that I can fit in my shirt pocket, text my friends with or strap to my helmet.

Each photographer must find their own way when it comes to what works best for them, but for me the glass is what matters most of all and there is just no substitute for high quality Canon lenses.

I’ve been shooting Canon digital SLR cameras for over 10 years now and it’s the lenses that allow me to get the shots that I need to get and that allow me to accomplish what I need to accomplish photographically speaking. Like everyone else these days, I’ll snap off mobile shots and post them to Instagram, but what I feel is my more important body of work comes from my DSLR.

To start with, I’ll inventory what I brought with me on my recent Las Vegas Trip — what’s in my bag:

1 Canon EOS 70D camera body
1 Canon EOS 5D Mark III camera body
1 Canon EF-S 18-135mm f/3.5-5.6 IS STM lens
1 Canon EF 135mm f/2L USM lens
1 Canon EF 50mm f/1.2L USM lens
1 Canon EF 100mm f/2.8 Macro USM lens
1 Canon EF 8-15mm f/4 Fisheye USM lens
1 Benro Carbon Fiber Tripod
1 Sandisk 64GB SDXC Extreme Pro Flash Memory card
1 Sandisk 32GB SDHC Extreme Plus Flash Memory card
1 MacBook Pro
1 Drobo Mini

All of my camera gear fits comfortably into my LowePro CompuDaypack bag. I keep the MacBook Pro in the hotel room and it is where I dump my photos to at the end of each day of shooting. The Drobo Mini is used as backup, so that I always have two copies of my image files before clearing off my memory card. It easily fits in the hotel room safe, while I am out shooting during the day and night and connects via Thunderbolt so backup copies are quickly made.

So this is my system, but what’s right for you may be a different story.

The number one question I get from people on social networks is, “what camera should I buy?” The advice I give is pretty much always the same — some sort of Canon DSLR set up, depending on your budget.

Part of why I recommend Canon, is because that’s the gear that I love, use and know. I am simply blown away with the high quality I personally get out of the system. For the life of me, I cannot imagine living without the crisp, sharp perfection of my EF 135mm f/2L USM lens (my favorite lens).

While there are other systems out there, this is the system that I’ve adopted and mastered. It does a remarkable job of getting me the images that I want and need.

There are lots of other reasons why I recommend Canon as well though.

When you are a new DSLR user, I believe one of the best things you can do is try lots of different lenses. Because there are more DSLR Canon shooters out there than any other kind, I find that borrowing friends’ lenses is a great way to stretch your experience, then learn and try new approaches.

Over the years I’ve lent my own lenses on photo walks to hundreds of different people and am always pleased when someone gets to try one of mine out. Likewise when I’m out shooting, I always like running across a different Canon lens and being able to swap with a friend for a few hours to try something new. Chances are if you are going to get into photography you will end up with photographer friends, and chances are that more of them will be shooting with a Canon DSLR system than any other.

For example, this past year at Coachella I shot with some very serious high end professional lenses that my pal Robert Scoble got from a lens rental site, the Canon EF 200mm f/2L IS USM and the Canon EF 400mm f/2.8L IS II USM.

If I wasn’t a Canon shooter, the fact that my buddy Robert Scoble brought those really nice lenses would have been worthless to me. As it was though, I was able to borrow these great lenses just like Robert was able to borrow my EF 8-15mm fisheye lens too to get some awesome crowd shots.

Canon’s range of lenses is remarkable and unmatched. There is a reason why the pros primarily shoot Canon. Even if you can’t afford many of the most expensive professional grade lenses, you can borrow them or even rent them from many places online. Their line up is unmatched, which is optimal for expanding your work with new lenses or renting specialty lenses from time to time.

Another positive about Canon is their great service and support. Many times I’ve sent my Canon bodies in for cleaning, my overworked lenses in for minor repairs, the service has always been quick and top notch. Although I’m more self taught and don’t have as much patience for training and education, Canon does have some great resources for the new DSLR user with the Canon Live Learning Center and Canon Live Learning.

These days I usually recommend new users go one of two ways when they want to take the next step with their photography and invest in a DSLR system.

For those on a bit tighter budget, I recommend getting the Canon EOS 70D Digital SLR Camera with the EF-S 18-135mm STM Lens. This is a perfect starter combo and runs around $1,500. While there are other cheaper Canon set ups, I think the EOS 70D provides significantly better quality for a little bit more in cost. This camera holds its value well and is a great camera to learn on. If you decide you want to spend more, you can always sell it back on eBay or somewhere else and upgrade to my next recommendation, the Canon EOS 5D Mark III.

The Canon EOS 5D Mark III, is the camera that I personally use the most. It is the workhorse of digital SLRs. It is the best camera I have ever owned. It also costs around $3,400 for the body alone though — so this camera is either for people who have that sort of money to spend, who are very committed to honing their DSLR skills (and maybe even selling photos to offset the cost), or who have tried another Canon system, like the EOS 70D and are ready to take the next step up.

Over the course of the next few weeks, I am going to give more detailed reports on the gear that I use in 5 different blog posts, one on the EOS 70D EFS 18-135mm STM lens set up for starters, and then one each on the four professional grade lenses I took on my Vegas Trip. I’ll provide photographic examples from these different set ups and talk about why I would recommend you consider each.

Although I’ve written several “what’s in my bag” type posts before, by way of full disclosure, I want to disclose that part of the reason for my writing this post now is because Canon recently contacted me about working closer with me as a Canon photographer. They have agreed to sponsor this post and I’m receiving compensation from them.

While I’ve turned down many sponsored type posts from other products in the past, because I’ve been such a passionate Canon user for so many years prior to being approached, I had no problem saying yes to this sort of arrangement with them. When I love a product I’m happy to endorse it. It’s exciting to me to be working closer with Canon and especially exciting to me that Canon is interested in the various social networks and what social photographers working on the web are doing today.

I’m also very open to this post being a conversation about the current state of photography gear — so feel free to give your own input on what works best for you and why. I’m happy to consider your input and also to answer any questions you may have about my gear or recommendations from my perspective.

The Canon 5D Mark III is Out

I think I may have gotten an order in with Adorama. We’ll see if it actually ships (fingers crossed). I’ve also got an order in with B&H.

Lots of coverage out there right now.

1. I posted on it on Google+.

2. Scott Jarvie’s Nikon Boy Reaction to the Mark III.

3. Robert Scoble’s post on G+. Scoble got an order in with B&H.

4. Digital Photography Review’s write up.

5. Engadget / Gizmodo / CNET / The Verge.

6. Official Canon page on the new camera.

7. Gordon Laing’s write up at Camera Labs.

8. Alex Koloskov: Canon 5dMKIII? My biggest disappointment from the company I use to love.

9. Vincent Laforet

10. G Dan Mitchell.

11. Planet 5D.

5D Mark III order page for:

B&H
Adorama
Amazon.com

[Update: I thought getting an order in last night with Adorama was too easy. Between B&H and Adorama I guess it's a waiting game now. Got this email from them this morning:

"We're sorry for any inconvenience. Unfortunately, one or more of the items in your order are not in stock, see details below. We'll ship your order as soon as possible. If you want to cancel your order, please let us know."]

Canon’s Big Anti-Dust Technology Lie

Canon's Big Anti-Dust Technology Lie

Full-Frame, Dust-Free Images. Updated EOS Integrated Cleaning System specifically designed to work with a full-frame sensor. Canon’s Integrated Cleaning system includes a cleaning unit designed specifically for the EOS 5D Mark II’s full-frame CMOS sensor. The camera’s low-pass filter even has a new fluorine coating upon its surface to help repel dust. Dust that makes it past the EOS 5D Mark II’s sensor cleaning system is easily removed in post processing using DPP software’s Dust Detection Delete function, which can remove dust spots automatically from single or multiple image files

– Canon marketingspeak on their Canon 5D Mark II Camera

One of the things that pisses me off to no end is how *horrible* a job the Canon 5D Mark II does at dealing with dust on my sensor. I struggled with dust on my sensor with my old 5D so I was super happy initially to learn that the new 5D Mark II had anti-dust technology built in. Except that Canon’s so called anti-dust technology with the 5D Mark II is utter crap and pure marketing speak bull shit. The image above is an image of mine taken from a trip a few weeks ago to Miami. My 5D Mark II is less than a year old and this is the type of dust I am seeing on my images. I’d encourage you to look at this image full size here. How is this even remotely acceptable?

Granted I use my camera heavily, but I can count over *40* different dust specs on the image above.

Frankly I can tell no difference between the dust on the sensor of my 5D M2 and my old 5D without so called “anti-dust” technology. Whatever the case, for Canon to prominently advertise the 5D Mark II camera as having an anti-dust feature is false advertising in my opinion.

I posted about my horrible experience with the 5D M2 and dust over at Buzz here.

Ed Fladung suggested in that post that I give the Arctic Butterfly brush a try to remove the dust on my sensor. So I ordered one of these brushes from B&H for $112. Hopefully this helps me. I can’t see how anything could make my 5D M2 much worse in terms of dust though.

Canon Rebel and Kit Lens Survives 3,000 Foot Skydiving Fall and Still Works, Then Why Are Their L Series Lenses So Crappy?

From Crunchgear:

I don’t think anyone is too hot on the idea of testing this question, but one skydiving photographer added a data point unwittingly when his Rebel XT popped off his head at the beginning of a jump. I would have pulled some True Lies-style freefall gymnastics to get it back, but not everybody’s as cool as me and Arnie.

Incredibly, the camera didn’t explode into a thousand pieces on landing — in fact, it sustained only minor damage and both the camera and lens are working! Are you kidding me?

Looks to me like it landed in a bog, or peat or something. That probably helped. Whatever the case, let’s hear it for this heroic little camera.

Of course my own experience with Canon products has been the exact opposite and I find that especially their lenses hold up horribly. I’ve had to send my $950 L Series 135 f/2 lens into Canon now *FOUR* times for the exact same autofocus problem. The last two times I’ve sent it in they’ve claimed “impact damage” even though I’ve never dropped the lens in my life. At first they sent me an email saying that because it had been my fourth time having it repaired that they were going to repair it for free. But then 2 days latter they called a psyche on me and took back their offer to repair it for free and decided to charge me $315.14 instead.

So how is it that a Rebel with a crappy kit lens can fall 3,000 feet and survive but I’ve never dropped my 135 f/2 lens once in my life and have had to have the lens repaired 4x for the exact same problem.

I’ve had autofocus problems with my 50 f/1.2 L series lens (it has a really hard time autofocusing on things within 10 feet) since the day that I’ve bought it but don’t dare send it in to Canon because I’m sure they’d want to ream me again for their shoddy L series products.

Thanks, Clearlight!

When a Canon Boy Falls for a Nikon Girl

Joey Lawrence on the problems when a Canon boy falls for a Nikon girl.

Thanks, Jess!

Why I Mark Off the Canon Logos on My Camera Gear

I had a few questions regarding why I mark off the Canon logos on my camera gear based on the video I posted earlier today with Marc Silber. I thought I’d explain that here in a new post.

In 2007 I had the tremendous honor of having my portrait taken by photographer Bill Wadman as part of his 365 Portraits series. Bill’s project involved shooting and posting in the same day a different portrait every day for an entire year. Bill is one of the best portrait photographers working in the business today, and in addition to my shot (which is probably my most favorite shot anyone’s ever taken of me) Bill shot a number of amazing people, including folks like astronaut Buzz Aldrin and CNN commentator Tucker Carlson. If you missed this series back in 2007 you should definitely check it out for some truly inspirational portrait work.

Anyways, when I met Bill I noticed that he had all the Canon logos on his gear taped off with black tape. I asked Bill why he did that and he said for two reasons, 1. Because he wanted to make his camera gear look less expensive (and hopefully less interesting to steal) and 2. Because, what had Canon ever done for him and why should he give them free advertising.

And so those are probably the exact same reasons why I do that now myself. I’ve had two Canon cameras stolen now — A 5D and a 10D. I know that some people will steal anything, but I think a big Canon or Nikon logo on your gear only makes it that much more of a target. By changing my Canon strap for a plain black one and taping off (with black electrical tape) all of the logos, hopefully this makes me and my camera less of a target. I taped off the red rings on my L series lenses where I could as well. I’d rather be incognito than look like the hot shot photographer.

Secondly I got kind of pissed at Canon over the whole release of the Canon 5D Mark 2 and especially felt after that why should I walk around every day advertising their product on my body. I shoot all the time and so that’s a lot of free advertising for them. I was pissed because I had such a hard time getting a hold of a 5D M2.

Originally I talked to Canon back in July of 2008 at the Microsoft Pro Photography Summit and asked if there was any way that I could get a review copy ahead of the release so that I could write a review on it. Not a free one mind you, just a loaner, like any other member of the press, that I could use to write a review in the same way that newspapers, magazines, and everyone else does. Canon told me that they didn’t do that sort of thing which was fine I guess. Although I’m pretty sure that some people got them based on the early reviews and press on the product.

So I did the next best thing and I got on a preorder list ahead of the release (which was slated for the end of November 2008) — but come early December I still hadn’t gotten mine. I was pissed because I saw all of these other reviews being published and I wanted to publish one myself and couldn’t get my hands on one to review. So I contacted Canon and basically said look I want to write a review. Is there any way I can get a review copy or can you at least help me out and point me where I can get one of these? I felt I’d done everything right by preordering and yet still was not getting the camera to review.

Canon responded saying that I should probably expect my preorder from Wolf soon because a new shipment had just been sent to them. So I didn’t get my 5D Mark 2 in the next week. In fact I didn’t get it until over a month later from an entirely different vendor in January. What was worse though is that Canon just blew me off. After I sent them multiple emails they simply never responded to repeated additional emails on the situation.

I want to be clear I didn’t want special treatment here. I felt that as a blogger with a prominent photography blog that I should be treated like any other member of the press. But if they couldn’t provide me a review copy then I’d hoped that they could at least point me in the right direction where I could buy one so that I could review it. You’d think publicity would be good.

The fact of the matter is Canon doesn’t give a rats ass about social media or bloggers. Their PR and marketing team are happy to treat the mainstream press well but view the sort of stuff we are doing as insignificant. So that made me mad too and probably contributed all the more to my not wanting to advertise their product.

Even though I use my Canon 5D Mark 2 every single day and love it, I have no interest in promoting their products. I never did write my review on their new camera, because what’s the point in writing a review in January on a camera that came out last November?

So those are the reasons why I black off the Canon logos on my gear and they are the same reasons that I tell to everyone who asks me (and I get people asking me about it every single week). Hopefully someday Canon decides that our opinion on their products matter.

My Initial Thoughts on the Canon 5D Mark II After 24 Hours

I spent yesterday afternoon out shooting with my new Canon 5D Mark II and these are my earliest thoughts. I’ll probably do a series of short posts like this on the camera from time to time rather than any sort of formal review. I haven’t even processed any photos from the new camera yet or played with it’s video functionality so certainly more to come later.

The first thing I noticed about the new 5D is that it feels quieter to me. The sound of the shutter is very different than the old 5D, it sounds less mechanical and more muted. I like that.

The large LCD screen on the back of the camera is pretty cool. The photos feel really large as they display for the 2 seconds after you take a shot.

It is sooooooooo nice not to have to keep resetting my date/time over and over and over and over again. The internal battery on my old 5D died a while back and so every time I’d change batteries I’d have to reset the date and time. I tried taking the camera to a camera battery store but they didn’t seem to have a battery that would work with my old 5D and I was too lazy to do the research to find the actual replacement.

I find that I’m taking less shots when I’m out shooting. I think it’s more mental at this point but something about seeing only 250 or so shots on an 8 gig card makes me pause more when I decide whether or not to take a shot or how many to take. It’s not just about the room on the card, in the back of my mind I’m also thinking about the fact that larger file sizes will just be all around more difficult to work with. They’ll take longer to transfer to my Mac. They’ll take up more space on my Mac’s hard drive. Eventually they’ll consume more space on my Drobo. Bigger files are likely going to be slower to work with in Lightroom, etc. I think that this is still mostly just an early mental thing going on in my head that should resolve itself in time. I did notice yesterday though that I took less photographs in four hours than I usually do and I seemed to think more about my shots. Who knows, maybe this is a good thing too.

I like the new menu on the Mark II better than the old 5D. It seems more intuitive and you scroll through the screens easier.

A few times while working with the camera I accidentally pushed the delete button when I meant to push the play button. The play and delete buttons are pretty close to each other. I’m not too worried about this because you have to confirm photo deletion but it seemed like maybe these two buttons should be further away from each other.

That’s all for now. No real opinion on the image quality yet because I haven’t processed any images from it. I’m heading out to shoot a bit more this afternoon with it and will continue to post thoughts on the camera as I think about them.

Thank You Helen Oster and Adorama, My Canon 5D, Mark II Arrives

I just spent a few minutes unboxing my new Canon 5D Mark II digital SLR that I bought from the good folks at Adorama.

I’m charging the battery on the puppy and will take it out this afternoon to play with it a bit.

I had a heck of a time getting my hands on one of these hot new cameras and while it’s probably too late for any serious review, I’m sure I’ll be posting my thoughts and reflections on the camera over the next few months here and various other places.

I wanted to especially say thanks to Adorama who was finally able to get me a camera after Wolf Camera pretty seriously botched my pre-order in my opinion. I initially wrote sort of a mean post about Adorama when I thought my camera wasn’t going to come through, but they really stepped up and got the camera for me as advertised. Wolf not only didn’t handle my pre-order well in my opinion, but they also botched up other pre-orders pretty badly as well. I’m not going to get into the details here yet, but I’ve heard from other people that their experience in getting Mark II’s from Wolf were problematic as well.

More than just getting the camera for me though, once Adorama was aware that I thought I had a problem with my order, within hours they contacted me and gave it immediate attention. This sort of customer support is refreshing and shows that Adorama takes social media and their brand very seriously. Specifically, Helen Oster does a great job for Adorama in monitoring their brand reputation on the internet. Helen contacted me personally on my order both by phone and email. Helen also has a good reputation of focusing on various online forums and other places online looking for ways to offer customer service for Adorama. Other companies would do well to have a Helen Oster on their staff who so carefully looks after Adorama’s reputation.

I’m excited to finally have the Canon 5D Mark II in my hands and am looking forward to what it can do — especially given that my old 5D is completely dead at this point. I’m going to be sending my old 5D into Mackcam.com who I bought a 3-year warranty from on the camera in the next few days and then once it is repaired I’m planning on using it as a back up camera for my new 5D Mark II.