Flickr Finally Responds to Trashing User Account: “I Am Afraid I Cannot Give You Any More Specific Information Than This. Thank You For Your Understanding”
Remember Deepa Praven? I blogged about her Flickr account back on January 10th after Flickr nuked her account without any warning or explanation. Since that time her protest photo above has logged almost 7,000 views and she’s no closer to knowing why flickr nuked her account than the day that they did it.
She hasn’t given up on her quest to get a reason out of Flickr for deleting her account though, and after getting three previous non-answer emails from them over the past few weeks, this morning they seem to have finally given her an official answer on why her account was deleted.
Like I said before, we saw behavior in your account that
went against our guidelines and required us to take action -
which was to delete your account. Our guidelines apply to
any and all content you post on Flickr – photos you upload,
comments you make, group discussions you participate in,
I am afraid I cannot give you any more specific information
Thank you for your understanding,
The only problem is though, according to Deepa she said she hasn’t participated in any discussions or group threads in Flickr for over a year. And she felt that her content very much adhered to the Flickr Guidelines.
So let me see if I have this down right.
A paid Pro account — a paying customer — a long-term customer who has been on a site for three years — who says she’s put over 10,000 hours into her Flickrstream asks Flickr for a reason on why they inexplicably nuke her account and she has to wait two weeks to get that sort of a BS answer? Is this what Yahoo meant when they spent $100 million last year promoting the message “The Internet is Under New Management Yours?” Is it too much to expect a modicum of real customer service for paying members?
The fact of the matter is that Deepa probably got screwed over by Flickr and they don’t give a shit and don’t have the human decency to actually apologize and take responsibility for the mistake. And even if they wanted to try and make it right, they can’t. Because Flickr doesn’t keep a backup of your account once they delete you. That’s right, there is no safety net. If some underling in the censorship division has a bad day or decides that they don’t like you or whatever and they press the nuke button there is no undo. You have no recourse. That’s just plain irresponsible and shows how little actually Yahoo cares about their users and our content.
“Thank you for understanding?” What an insulting way to sign off after destroying thousands of hours of somebody’s work for no sensible reason at all.
Deepa hasn’t given up yet and is still going back to Flickr to try, yet again, to get a better answer than this. In the meantime I’ve heard that Yahoo Product Chief Blake Irving is going to be stopping by Flickr. Blake, if this really is your vision for what Yahoo stands, for I’m disappointed. I hope you take the time to institute a rational, reasonable, sane and responsible process at Flickr whereby deleted accounts actually go through a due process review and build the ability to reinstate accounts for bad deletes or appeals.
We are paying customers who spend thousands of our hours creating content to drive traffic and advertising dollars to *your* site.
Deepa deserves better than this — we all do.