Thank You Helen Oster and Adorama, My Canon 5D, Mark II Arrives
I just spent a few minutes unboxing my new Canon 5D Mark II digital SLR that I bought from the good folks at Adorama.
I’m charging the battery on the puppy and will take it out this afternoon to play with it a bit.
I had a heck of a time getting my hands on one of these hot new cameras and while it’s probably too late for any serious review, I’m sure I’ll be posting my thoughts and reflections on the camera over the next few months here and various other places.
I wanted to especially say thanks to Adorama who was finally able to get me a camera after Wolf Camera pretty seriously botched my pre-order in my opinion. I initially wrote sort of a mean post about Adorama when I thought my camera wasn’t going to come through, but they really stepped up and got the camera for me as advertised. Wolf not only didn’t handle my pre-order well in my opinion, but they also botched up other pre-orders pretty badly as well. I’m not going to get into the details here yet, but I’ve heard from other people that their experience in getting Mark II’s from Wolf were problematic as well.
More than just getting the camera for me though, once Adorama was aware that I thought I had a problem with my order, within hours they contacted me and gave it immediate attention. This sort of customer support is refreshing and shows that Adorama takes social media and their brand very seriously. Specifically, Helen Oster does a great job for Adorama in monitoring their brand reputation on the internet. Helen contacted me personally on my order both by phone and email. Helen also has a good reputation of focusing on various online forums and other places online looking for ways to offer customer service for Adorama. Other companies would do well to have a Helen Oster on their staff who so carefully looks after Adorama’s reputation.
I’m excited to finally have the Canon 5D Mark II in my hands and am looking forward to what it can do — especially given that my old 5D is completely dead at this point. I’m going to be sending my old 5D into Mackcam.com who I bought a 3-year warranty from on the camera in the next few days and then once it is repaired I’m planning on using it as a back up camera for my new 5D Mark II.