I find this dishonest. As they were closed and could I cloud not communicate with them regarding the mistake but apparently the shipping department was working over the weekend. In any case it was their system error and there was no way to correct it online, by phone, or email. As I said I will never order from them again or recommend them to anyone.

Thank you.
Henry Posner
B&H; Photo-Video

We usually use UPS to ship orders -UPS do not ship on Sundays.

We knew that a shipment of these highly sought after cameras would be arriving early Monday morning, giving ample time for the dispatch centre team to package all the orders that we had received in time to ship on Monday afternoon / evening.

The automated notification that went out on Sunday night did so because there were none of these items on the shelves at the time, therefore they didn’t provide part of our inventory.

This customer’s order was packaged, invoiced and in the dispatch bay before he posted his blog.

We do make mistakes at Adorama – this was not one of them.

It is regrettable that the headline chosen for the original blog has been picked up by numerous spam bots and spiders, generating huge amounts of additional work for me in terms of service recovery that I would otherwise be utilizing to assist Adorama customers.

Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com
http://www.adoramacamera.com

I’ve been shooting with the Mark II for a couple of weeks now (I have a loaner) and the other main reason I won’t be upgrading is the vertical banding issue when using sRAW1. It’s a major drag. When I first read Canon’s press release on 5D issues, I thought “no big deal, – I’ll just shoot RAW”, but I’ve found that in most daily shooting situations I don’t need (or want) a giant 21 MP file. The solution should be to set the file type to sRAW1 – but the banding is so crappy that you can’t. This, and the fact that I really don’t see any significant improvement in noise performance at higher ISO are the reasons I’m going to probably skip a generation. Or switch to Nikon. Kidding. Kinda.

Also, while I’m ranting — just from a “feel” perspective, the camera seems sluggish in general performance (mostly AF) compared to the 5D – AND – they moved the delete button directly below the playback button. Brilliant! Have fun getting used to that. Ok – I’ll stop bummin’ everyone out. On the bright side, the sensor cleaning is nice

These have been my impressions, but you need a new camera anyway, so hopefully you’ll have a better experience. Maybe Canon will be able to address the banding issue through a firmware update. I’ll be interested to hear your opinions on the Mark II, since you’ve been shooting with the 5D for such a long time.

Good customer service is specifically why I order from Adorama. It’s a very rare thing these days.

The problem is that until an item actually appears on our shelves, the automated system doesn’t always register that we have it in stock – particularly with a high demand item like this.

If I can ever help with any order from Adorama in the future, you are always welcome to contact me directly.

Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com

A lot of sites don’t have real-time inventory, they guess based on a daily (morning) start inventory and key times through the day. IE: 2 in stock at 9am (start inventory) – yesterday we sold 2 by noon – the site shows in stock until noon, then switches to out of stock (back order). Even some big, well known sites use this method. How accurate they are depends on the interval and history analysis. Some are pretty sophisticated. I usually call to confirm if it’s important I get something.

http://www.amazon.com/Canon-EOS-5D-Mark-II/dp/B001G5ZTLS/ref=pd_bbs_sr_1?ie=UTF8&s;=electronics&qid;=1230576798&sr;=8-1