Updated: Ok, So Maybe Adorama Doesn’t Suck After All
Update: I just received a phone call from Helen Oster of Adorama who had read this blog post. According to Helen, this email that I received this a.m. was sort of an error. Helen informed me that Adorama *is* actually shipping Canon 5D Mark IIs and that mine will be on a truck out for delivery today. Helen said that the message that I received was an automated message that was sent when the system didn’t see the camera in inventory but that Adorama is in fact shipping them as they receive them same day.
I updated the blog title of this post from Adorama sucks to “Ok, So Maybe Adorama Doesn’t Suck After All” as I’m certainly willing to accept this explanation and give them the benefit of the doubt that they actually did/do have 5D, Mark IIs in stock.
I’m also bumping the comment that Helen just made on this blog post to the post itself.
“I apologize that you received the email that suggested that this item is out of stock. It has in fact been invoiced and packed and is on it’s way to you.
The problem is that until an item actually appears on our shelves, the automated system doesn’t always register that we have it in stock – particularly with a high demand item like this.
If I can ever help with any order from Adorama in the future, you are always welcome to contact me directly.”
Thank you Helen and Adorama for helping me with this camera and sorry for saying that you guys sucked.
I just got the following email from Adorama this morning:
“Thank you for placing an order with Adorama.
We regret to inform you that the following item(s) is currently on
from the manufacturer, and we are unable to ship immediately.
Item Number: ICA5DM2 – CANON EOS-5D MARK II DIGITAL SLR CAMERA
Our experience has shown that most backorders are shipped out within
We will update you immediately should there be a change.
Please note, your credit card will not get charged until we ship.
Please accept our apology for this.
We hope to continue to serve you with all your photography needs.
Adorama Customer Service
The Photography People
42 West 18th Street
New York, NY 10011
Tel# (212) 741-0401
Fax# (212) 463-7223
What sucks about this is that I canceled my preorder with Wolf Camera on Saturday after assuming that Adorama actually had the camera in stock. I wish that Adorama had disclosed on the product page that this camera is actually on back order. I also wish that at some point in the order process this information had been conveyed to me. Had I been told that Adorama would not be able to ship me this camera I never would have ordered it from them and I never would have canceled my pre-order with Wolf.
If you go to Adorama’s product page on this camera right now, nowhere does it indicate that this camera is on back-order. B&H; photo, by contrast, clearly shows the 5D as being back-ordered on their website.
I think this is a misleading sales practice by Adorama and unfortunately it looks like it will still be several weeks before I actually get my hands on a 5D Mark II.
In the meantime my crappy Canon 5D is completely dead. The only way to get power to the camera is to remove the battery and reinsert it about 40 times in a row which might give you 5 or 6 photos before requiring the same process all over again.
I’m very disappointed in the fact that Canon claimed that they would be shipping these cameras at the end of November and even when I pre-ordered one that I’ve still yet been able to obtain one.