Listening

Jay Adelson
Digg CEO, Jay Adelson

Digg the Blog: A couple updates… Digg the Blog is out today with an update on something that could or could not be a controversial move for their community. They are doing away with the top diggers list (I’m #276 with 21 front page stories out of 160 submitted).

Kevin says that Digg is doing this because:

“Which leads me to a disappointing trend that we’ve noticed over the past several months. Some of our top users – the people that have spent hundreds if not thousands of hours finding and digging the best stuff – are being blamed by some outlets as leading efforts to manipulate Digg. These users have been listed on the “Top Diggers” area of the site that was created in the early days of Digg when there was a strong focus on encouraging people to submit content. The list served a great purpose of recognizing those who were working hard to make Digg a great site, as well as a way for new users to discover new content. Now, as the site has matured and we regularly get 5,000+ content submissions per day, we believe there are better ways to discover new friends based on your interests and what you’re digging. So if you have been digging stories about digital cameras and Oolong tea, you will be introduced to other top users with those interests.”

And who knows if this is the right thing to do or not. It probably helps to make Digg a more democratic place and to this extent it probably is.

This story, as you would expect, made the front page of digg. And the single best comment that I’ve seen in the digg on this story? It comes from digg CEO Jay Adelson and is a silent comment that simply says (listening).

The story was submitted by Daniel Burka to digg (he works there).

So rather than immediately jump to defend their decision, or offer up all kinds of defenses, or set themselves up, etc. They listen. And to make sure that people know that they are listening Jay drops that note in there. That comment of Jay’s by the way has already been moded up 36 times (once by me included in there).

Listening to your community is an important thing. Whether this decision by Digg is right or not remains to be seen. But the fact that Digg does not immediately begin offering up every rationalization in the world why what they are doing *must* be done but instead just listens is actually a pretty powerful statement about the respect that they have for the people who made digg what it is, their community.

Digg on diggers, digg on.

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7 Comments

  1. Jeff O'Hara says:

    Now if only Flickr would listen too us? Well zooomr is becoming my new “pro” account. I can just blame you when it goes to crap, lol 🙂

    -Jeff O’Hara
    http://blog.zemote.com

  2. Jeff O'Hara says:

    Now if only Flickr would listen too us? Well zooomr is becoming my new “pro” account. I can just blame you when it goes to crap, lol 🙂

    -Jeff O’Hara
    http://blog.zemote.com

  3. LeggNet says:

    I actually think this is a good thing. Too much emphasis has been placed on the top submitters, imo.

  4. Dave Zatz says:

    I was #142 (and shooting for top 100), but now I’m nobody. Can you hear me now? 😉 With that the rankings (and thus recognition) suspended, what’s my incentive to submit stories other than my own or those of my friends?

  5. Anonymous says:

    @jeff o’hara: You say that Flickr should listen to their community, yet Zooomr itself doesn’t seem to have any structured way of giving feedback and knowing about what’s going on either.

    I suppose it’s great that at least Zooomr is free – but for a service that’s still in beta an therefore (quite) rough around the edges, I’d expect it to be free.

    I’m glad that the CEO of Zooomr lauds communication: I sincerely hope Zooomr starts following suit.

  6. Thomas Hawk says:

    Anonymous,

    The Zooomr blog is one way to give feedback, this blog is another to get to me or I have my email publicly listed as well tom(at)thomashawk.com

    We’re still just two guys though and get thousands of emails so we can’t always reply as timely as we’d like.

    This will all be changing in March though when we release Mark III which will include forums and much better ways for Zooomr photographers to communicate with us and vice versa.