PriceRitePhoto Update #24, Has an Innocent Company Been Hurt in My PriceRitePhoto Coverage?
Yesterday I received an email from an individual identifying himself as Gabe Heffez from A. Heffco Technologies. Mr. Heffez seemed somewhat distraught over the fact that in my reporting on PriceRitePhoto that his company and companies had been erroneously identified as being associated with PriceRitePhoto. In my reporting on my experience with PriceRitePhoto I had identified A. Heffco Technologies as possibly being associated with PriceRitePhoto based on a report that linked the two from the Better Business Bureau of New York. I was first made aware of this report and connection from CNET’s David Bricker when he pointed me to the BBB report when I first began reporting on PriceRitePhoto and included my first mention of A. Heffco Technologies based on this report.
Contrary to this report from the BBB Mr. Heffez wrote me yesterday saying, “our company is in no way related to PriceRitePhoto,” he added, “we don’t know who C&A; Marketing is or who Ideal Photo Video is. We have sent dozens of faxes and made numerous phone calls to the BBB to correct the issue so far to no avail.” Mr. Heffez further went on in a subsequent email to say, “This (action) caused us to reap the wrath of the public and our own advertisers. In early-mid December, our host, Yahoo! also terminated our stores and three of our personal ID’s without explanation. A seven year relationship was ended in the blink of an eye.” Mr. Heffez also said that CNET dropped them as well and added, “your David vs. Goliath blog unfortunately turned into our instant termination. We all have families to feed and this past Christmas our job was that much harder.”
In response to Mr. Heffez’s claims of not being associated with PriceRitePhoto I have been in contact with Tony Barbera, Manager of Information and Investigations with the BBB serving Metropolitan NY expressing my concerns over having possibly hurt an innocent company based on a potential wrongful association on the part of the BBB. Mr. Barbera, who was aware of the coverage that this story received yesterday by the New York Times told me that the company’s report has been suspended pending further results of an investigation. “I was contaced by Mr. Heffez yesterday, and we will be working with the companies in order to establish correct and complete records for each entity if it is determined they are separate,” wrote Mr. Barbera.
Millions of people turn to the Better Business Burea and rely on the accuracy of the information that they provide for making informed decisions regarding their purchases and which merchants they will do business with. The integrity of their information regarding merchants is super important. If in fact the BBB has erroneously linked PriceRitePhoto and Mr. Heffez’s company then I would be very personally disappointed to have hurt an innocent unrelated company. Mr. Heffez has informed me that over the past few weeks his phone lines have been ringing off the hook with nothing on the other end but hang ups or music and has told me that he is pretty sure that his sites have been bombarded with worthless traffic in an attempt to crash them.
I suspect that this story will be developing and hope to have more conclusive findings one way or the other shortly — but in the event that the information linking his company and their affiliates to PriceRitePhoto was incorrectly reported by the BBB, I apologize and am truly sorry for any role that I and my blogging may have had in hurting his business.