Comments on: LogoWorks, Get Your Own Logo Made on the Cheap http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html Sat, 20 Mar 2010 20:33:33 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: I hate logoworks http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-59613 I hate logoworks Tue, 16 Jun 2009 14:58:29 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-59613 logoworks. I was one of their clients, and they did a logo for me... one thing i can say - "Stay away from those people!" in my case all logos was terrible! they did 7 horrible logos, 6 of them was not even what i asked... than i choose one logo to revision, every revision takes 3-7 days and the most frustrating this- they didn't do what i was asking!!! at each revision they add one little thing and let me wait for two months! at the end i downloaded photoshop and did it by myself. so if some one from logoworks are reading this - Fu*k you and go to hell! logoworks.
I was one of their clients, and they did a logo for me… one thing i can say – “Stay away from those people!” in my case all logos was terrible! they did 7 horrible logos, 6 of them was not even what i asked… than i choose one logo to revision, every revision takes 3-7 days and the most frustrating this- they didn’t do what i was asking!!! at each revision they add one little thing and let me wait for two months! at the end i downloaded photoshop and did it by myself.
so if some one from logoworks are reading this – Fu*k you and go to hell!

]]> By: Anonymous http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19776 Anonymous Tue, 27 May 2008 03:07:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19776 I too used The logo company. http://thelogocompany.net Their system seems to be a lot more personal. They phoned me to go through the order and gave me a direct number to the project manager. That is pretty good for a company that designs logos for just $149. I too used The logo company. http://thelogocompany.net Their system seems to be a lot more personal. They phoned me to go through the order and gave me a direct number to the project manager. That is pretty good for a company that designs logos for just $149.

]]> By: Anonymous http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19777 Anonymous Tue, 01 Apr 2008 19:28:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19777 From an email I sent to LogoWorks this morning<br /><br />First of all, I have to say that I’m appalled at the way your company has handled my problems. Please note that while I am livid now, none of my communications were meant to be aggressive. You are invited to look at Kristin’s emails or I will forward all to you at your request.<br /><br /><br /><br />Ready? Here we go:<br /><br />This all started when I signed into my account (baker@oldcompany.com) to start a new project. The site told me I was missing some information – address, etc. When I tried to add the ‘missing’ information, the site advised that I couldn’t use the email address, because it was already being used by another account – mind you, I was already logged in. <br /><br />So, I logged out and created another account using sales@ oldcompany.com, still the same problem. At that point I called your office. Whomever I spoke with, for some reason changed the baker@ oldcompany.com to maker@ oldcompany.com and took the payment – confirmation is 111-111 and set the password. However, since there is no email address for maker@, I emailed to ask someone to change the maker@ back to baker@. <br /><br />The email I got back from Kristin was:<br /><br /><br />Dear Ben,<br /><br />Thank you for your email. I am now showing that the email address for your account is baker@oldcompany.com. Please contact us if this is not correct.<br /><br />Thank you,<br />Kristen <br />Logoworks by HP<br /><br /><br />Of course, I’m not Ben, which was clear in my email, but that can slide. So, I had to email her back:<br /><br /><br />Kristin,<br /><br />What's the password now? The password I was using with baker@ no longer works.<br /><br />Her response was:<br /><br />Dear [me!],<br /><br />The password has not changed. It is case sensitive, so please be sure the caps lock is not on. There is also a link that you can click on to email you a new password.<br /><br />Thank you,<br /><br /><br />Kristen <br />Project Manager<br /><br />Umm, the password for maker@ or baker@? I found this email to be offensive if not rude. Kristin made NO EFFORT to solve my problem – it’s abundantly obvious to me, she wanted to get this off her plate (be done with it) rather than be of service to me. <br /><br />So, I had to go the ‘lost password route’. BUT GUESS WHAT????? The new project wasn’t there! So again I email, asking for supervisor and/or an IT guy to get involved. Kristin’s response was: <br /><br />Dear [me!],<br /><br />We do not have record that you have started a new project for this account. The most recent project is for [some other company] which was finished in 2007. Please be sure to check and see if you signed up under a different email address. If you can provide a project number, I can also look that up.<br /><br />Thank you,<br /><br />Kristen <br />Account Manager<br /><br /><br />Ok, now your company is just looking stupid. So, again I emailed Kristin: <br /><br />Kristin,<br /><br />That's exactly the point!<br /><br /><br />The name of the company for the new project is [project name]<br /><br /><br />I left off the ‘Etc’ but she was able to find it. She emailed back with:<br /><br /> <br />Dear [misspelling of my name],<br /><br />The project for [project name] is under this email address: sales@oldcompany.com. You can access it with this temporary password: nY8x6476474. Please be sure to complete the needed information and submit it so we can begin the project.<br /><br />Thank you,<br /><br />Kristen <br /><br /><br />Nice name derivation! Loving it! However, when I log in there, I see that my billing information wasn’t accepted correctly so the project is a week old today, and no work has started. From an email I sent to LogoWorks this morning

First of all, I have to say that I’m appalled at the way your company has handled my problems. Please note that while I am livid now, none of my communications were meant to be aggressive. You are invited to look at Kristin’s emails or I will forward all to you at your request.

Ready? Here we go:

This all started when I signed into my account (baker@oldcompany.com) to start a new project. The site told me I was missing some information – address, etc. When I tried to add the ‘missing’ information, the site advised that I couldn’t use the email address, because it was already being used by another account – mind you, I was already logged in.

So, I logged out and created another account using sales@ oldcompany.com, still the same problem. At that point I called your office. Whomever I spoke with, for some reason changed the baker@ oldcompany.com to maker@ oldcompany.com and took the payment – confirmation is 111-111 and set the password. However, since there is no email address for maker@, I emailed to ask someone to change the maker@ back to baker@.

The email I got back from Kristin was:

Dear Ben,

Thank you for your email. I am now showing that the email address for your account is baker@oldcompany.com. Please contact us if this is not correct.

Thank you,
Kristen
Logoworks by HP

Of course, I’m not Ben, which was clear in my email, but that can slide. So, I had to email her back:

Kristin,

What’s the password now? The password I was using with baker@ no longer works.

Her response was:

Dear [me!],

The password has not changed. It is case sensitive, so please be sure the caps lock is not on. There is also a link that you can click on to email you a new password.

Thank you,

Kristen
Project Manager

Umm, the password for maker@ or baker@? I found this email to be offensive if not rude. Kristin made NO EFFORT to solve my problem – it’s abundantly obvious to me, she wanted to get this off her plate (be done with it) rather than be of service to me.

So, I had to go the ‘lost password route’. BUT GUESS WHAT????? The new project wasn’t there! So again I email, asking for supervisor and/or an IT guy to get involved. Kristin’s response was:

Dear [me!],

We do not have record that you have started a new project for this account. The most recent project is for [some other company] which was finished in 2007. Please be sure to check and see if you signed up under a different email address. If you can provide a project number, I can also look that up.

Thank you,

Kristen
Account Manager

Ok, now your company is just looking stupid. So, again I emailed Kristin:

Kristin,

That’s exactly the point!

The name of the company for the new project is [project name]

I left off the ‘Etc’ but she was able to find it. She emailed back with:

Dear [misspelling of my name],

The project for [project name] is under this email address: sales@oldcompany.com. You can access it with this temporary password: nY8×6476474. Please be sure to complete the needed information and submit it so we can begin the project.

Thank you,

Kristen

Nice name derivation! Loving it! However, when I log in there, I see that my billing information wasn’t accepted correctly so the project is a week old today, and no work has started.

]]> By: FinanceWonk http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19778 FinanceWonk Thu, 30 Aug 2007 10:57:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19778 I used their service and had a horrible experience. The logo was great and a good process, but I bought a package with other stuff too. They spent 3 months trying to wring more money out of me for corrections to their "mistakes" and then they provide files at the end which are only useful if you let logoworks do the printing. Read about my experience here: http://logoworkssucks.blogspot.com/ I used their service and had a horrible experience. The logo was great and a good process, but I bought a package with other stuff too. They spent 3 months trying to wring more money out of me for corrections to their “mistakes” and then they provide files at the end which are only useful if you let logoworks do the printing. Read about my experience here: http://logoworkssucks.blogspot.com/

]]> By: Anonymous http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19779 Anonymous Tue, 10 Apr 2007 21:50:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19779 The big flaw with Logoworks is that the client never has any direct contact with the designers. Other than the online forms, the designers basically are shooting in the dark with minimal real time feedback from the clients. This is not how to produce quality work. If I did it again, I would work with an outfit that would let me get on the phone with the designers to express our needs. The big flaw with Logoworks is that the client never has any direct contact with the designers. Other than the online forms, the designers basically are shooting in the dark with minimal real time feedback from the clients. This is not how to produce quality work. If I did it again, I would work with an outfit that would let me get on the phone with the designers to express our needs.

]]> By: Anonymous http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19780 Anonymous Fri, 12 Jan 2007 05:58:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19780 I have used their(logoworks) 399$ package and after working with them for the first few revisions, I have come to realize (to my experience) that they are overpriced, undercommunicative, (almost impersonal) and was agahast to see one of their first design concepts had >95% similarities to the 'NetZero' logo.<br />If I have to be cheap the next time, I will go to someone who does the same work for a few hudreds less. I have used their(logoworks) 399$ package and after working with them for the first few revisions, I have come to realize (to my experience) that they are overpriced, undercommunicative, (almost impersonal) and was agahast to see one of their first design concepts had >95% similarities to the ‘NetZero’ logo.
If I have to be cheap the next time, I will go to someone who does the same work for a few hudreds less.

]]> By: Anonymous http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19781 Anonymous Thu, 27 Jul 2006 05:36:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19781 I recently had a logo completed for a lot less by a company that was voted best in test by wired magazine. The Logo Company http://www.thelogocompany.net<br /><br />I got 5 choices and they were all really great. Plus they don't charge extra for revisions. They are all free no matter how many you have. On top of that they give you a COMPLETE refund if you are not happy. None of this $75 processing fee deducted rubbish. <br /><br />They also have a couple of thousand customer testimonials too and have done work for the likes of Duracell and MIT. Great case study section too.<br /><br />Seems there are better companies out there offering a better service for a much lower cost. I recently had a logo completed for a lot less by a company that was voted best in test by wired magazine. The Logo Company http://www.thelogocompany.net

I got 5 choices and they were all really great. Plus they don’t charge extra for revisions. They are all free no matter how many you have. On top of that they give you a COMPLETE refund if you are not happy. None of this $75 processing fee deducted rubbish.

They also have a couple of thousand customer testimonials too and have done work for the likes of Duracell and MIT. Great case study section too.

Seems there are better companies out there offering a better service for a much lower cost.

]]> By: Kevin Keys http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19782 Kevin Keys Thu, 02 Mar 2006 00:56:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19782 www.momentumdesignla.com <br />Is all I have to say! I was a bit skeptical at first, but I was drawn to their site because of the fact that it didnt give me a headache to look at, there wasn't a million packages to choose from and no lingo I didn't understand. I called them up and got a quote that was very competitive with logo works. They designed something much nicer than I was hoping for, but when I said I was happy with it, they said that they were not! CAN YOU BELIEVE THAT!?! They said they were going to throw in a few more rounds of work on the house. It ended up being less expensive than logoworks because of the sheer amount of work they did. These guys really care about their work. http://www.momentumdesignla.com
Is all I have to say! I was a bit skeptical at first, but I was drawn to their site because of the fact that it didnt give me a headache to look at, there wasn’t a million packages to choose from and no lingo I didn’t understand. I called them up and got a quote that was very competitive with logo works. They designed something much nicer than I was hoping for, but when I said I was happy with it, they said that they were not! CAN YOU BELIEVE THAT!?! They said they were going to throw in a few more rounds of work on the house. It ended up being less expensive than logoworks because of the sheer amount of work they did. These guys really care about their work.

]]> By: Anonymous http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19783 Anonymous Tue, 13 Dec 2005 12:58:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19783 Not to say anything bad about Logoworks, but when a company gets that big and is working that fast, it seems like it could get difficult to control the quality of what they're producing. I have no idea, I've never tried LogoWorks, but my wife recently got a logo designed by a company called LogoBee and she's really happy with how it turned out. It seems like their prices are in the same ball park, but they have five-day turnaround and it's a smaller company. Might be worth checking out, their site is www.logobee.com. Not to say anything bad about Logoworks, but when a company gets that big and is working that fast, it seems like it could get difficult to control the quality of what they’re producing. I have no idea, I’ve never tried LogoWorks, but my wife recently got a logo designed by a company called LogoBee and she’s really happy with how it turned out. It seems like their prices are in the same ball park, but they have five-day turnaround and it’s a smaller company. Might be worth checking out, their site is http://www.logobee.com.

]]> By: Anonymous http://thomashawk.com/2005/05/logoworks-get-your-own-logo-made-on.html/comment-page-1#comment-19784 Anonymous Mon, 22 Aug 2005 14:16:00 +0000 http://clients.emmense.com/thomashawk/?p=3869#comment-19784 http://www.baddesignkills.com/logoworks/letter.html has some interesting things to say about Logo Works. http://www.baddesignkills.com/logoworks/letter.html has some interesting things to say about Logo Works.

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