Comments on: Why Cingular Wireless Sucks

By: Anonymous

Anonymous — Sat, 29 Aug 2009 18:20:31 +0000

i have been a cingular customer since 2004. on the first of August i switched my number from the family plan it was on to the family plan of my boyfriend. when we made the first calls to find out if it was possible to switch my service from family plan to family plan we were told that for a small fee of $18 it could be eaisly done. all we needed to do was allow my brother (orginal family plan-ofp) to have access to my boyfriend’s (new family plan-nfp)account and he could make all changes involved. this sounded simple enough and my brother come to our house to make the changes so we would know when it was done. fortunately they have invented the speakerphone because it was not that simple. they would not allow my brother to add it to my boyfriend’s account and he had to do it, no prob ppl make mistakes. however, my shock came when we got the bill! when we made the transfer the rep. told us (speakerphone, remember) that all the rollover minutes connected with my number (over 3,000) would follow my number. he told us that my plan details would stay the same and my boyfriend even upgraded his service by adding free nights & weekends starting at 7pm to 7am, and uping the daytime minutes to 700 from 200. yes we all understood about the pro-rated bill because of the bill date and that the minutes would be pro-rated as well. but i was not worried because my rollover was comming with me, right! WRONG!!! when we got the bill both numbers were charged for overages. his for 30mins.@$0.45per min. and mine 211mins.@$0.45. i was of course upset and called 611. the customer service rep. this time told me that ROLLOVER MINUTES DO NOT TRANSFER. she said they stay with the “parent number” which is of course the main number on the ofp so now my brother has a tremendious amount of rollover minutes that he will never be able to use. the rep. told us that there was never any policy that would allow rollover minutes to be transfered with the number. she was sorry that we had misunderstood the other rep. MISUNDERSTOOD!! i sort of got angery. i explained very forcefully that there was no misunderstanding, the othe rep. had told us this and we had expected the rollover to follow the number. i asked her to check the previous call as some of them are recorded she put me on hold. after a few minutes she came back on the line and removed ALL the overage charges from the nfp! i was expecting the worst and it worked out in the oppisite direction. cingular has provided me with bad customer service and good customer service concerning the same issue. so i think that it just comes down to which rep. you get when you call. oh by the way. i asked the helpful rep. if there was a way to get her if i had to call again and she told me no all the calls are directed by a computer to the stations and there was no way to contact her directly and because she is not a supervisor i would not be able to call the service center and request her. maybe this is the problem, make the reps. more accountable and they may be better at their jobs.

By: Anonymous

Anonymous — Tue, 04 Mar 2008 06:59:00 +0000

Formerly Cingular NOW The new at&t.;

Ok i work for at&t.; I have been working for over 2 years in Canada. We accept all your stupid calls. "I DONT KNOW WHY MY BILL IS SO HIGH" if you took the time to read it you would know. But you dont. So you call in and complain. You can threten to cancel. I dont care i will send you to cancelations. And you can pay that 175 termination fee. 85% of times it is the customer who does not know what they are doing. You guys get cheap rates SO DONT COMPLAIN. Secondly at&t; is the best company in the USA so if you want to go cancel-go ahead ha ha ha pay more, at&t; does not lose. You do. Our reps are very skilled. It is the customer 85% of times who does not know what they are sighing for. But there are the customers who had problems and have been with us for many years which we help just like other companies. I usully like to help people with there bill and adjustments. But now that i see how some customers think i will think twice before i do anything to a new customer. THIRDLY
CINGULAR and the new at&t; are the same EXACT THING they just changed there name, EVERY THING IS THE SAME
SO I AM TIRED OF HEARING OHH CINGULAR WAS GOOD BL:AH BLAH BLAH ITS THE SAME THING, SO APPRECIATE WHAT AT T can do for you if not CANCEL and we will see how fast you come running back!!!!!!!!!!!!!!! PLEASE PEOPLE REPLY i want to know what you guys think now.. AND the part with if you threten to cancel we give you more there is apolicy only for peopel who have been with at&t; for more then 7 years and we know how long you have been there we can see everything!!!!!

JUST TO LET YOU KNOW at&t; does not false advertisment. If you read the bottom alwys it will state in small leters that tell you.

AND FINALLY "YOU CANT PURSUE LEGAL ACTION AGAINST at&t; anyway" YOU SIGHNED A CONTRACT THAT READS
"I AGREE THAT WHILE I AM ON ANY at&t; SERVICE I WILL AND CAN NOT PURSUE ANY KIND OF LEGAL ACTION"
THANK YOU AND FOR ALL THE GREAT 90% OF EXCELLENT CUSTOMERS ENJOY the most reliable and best network in the USA "The new at&t;" Your world. Delivered.Formerly CINGULAR and AT

By: Anonymous

Anonymous — Tue, 04 Mar 2008 06:54:00 +0000

Formerly Cingular NOW The new at&t.;

Ok i work for at&t.; I have been working for over 2 years in Canada. We accept all your stupid calls. “I DONT KNOW WHY MY BILL IS SO HIGH” if you took the time to read it you would know. But you dont. So you call in and complain. You can threten to cancel. I dont care i will send you to cancelations. And you can pay that 175 termination fee. 85% of times it is the customer who does not know what they are doing. You guys get cheap rates SO DONT COMPLAIN. Secondly at&t; is the best company in the USA so if you want to go cancel-go ahead ha ha ha pay more, at&t; does not lose. You do. Our reps are very skilled. It is the customer 85% of times who does not know what they are sighing for. But there are the customers who had problems and have been with us for many years which we help just like other companies. I usully like to help people with there bill and adjustments. But now that i see how some customers think i will think twice before i do anything to a new customer. THIRDLY
CINGULAR and the new at&t; are the same EXACT THING they just changed there name, EVERY THING IS THE SAME
SO I AM TIRED OF HEARING OHH CINGULAR WAS GOOD BL:AH BLAH BLAH ITS THE SAME THING, SO APPRECIATE WHAT AT T can do for you if not CANCEL and we will see how fast you come running back!!!!!!!!!!!!!!! PLEASE PEOPLE REPLY i want to know what you guys think now.. AND the part with if you threten to cancel we give you more there is apolicy only for peopel who have been with at&t; for more then 7 years and we know how long you have been there we can see everything!!!!!

By: Anonymous

Anonymous — Mon, 26 Nov 2007 06:17:00 +0000

Cingular and AT&T; advertise “unlimted mobile to mobile” internet and paper source, no where does it state “with select plans” They don’t care if it’s false advertising or their Customer service reps lie and state yes it’s for all customers. Now I’ve realized I’ve been charged for it because it’s not on my plan. Plus calls were dropped constantly-another false advertisment they have. I have been with this crappy company when it was Houston Cellular, then Cingular and now AT&T;, seems they screw loyal customers. I have tried to speak with them and no luck they are rude and don’t care to hear you out and repeat the same crap “it’s not on your plan” I will not pay for the charges, I don’t give a rat ass!!!!

By: Anonymous

Anonymous — Fri, 25 May 2007 08:37:00 +0000

I REALLY DO DOUBT THAT HER RESPONSES WERE THE SAME AS YOU IMPOSED IN YOUR EXPLANATION…BUT IF YOU HAVE A SINGLE LINE YOU CANNOT ADD A LINE FOR 9.99 UNTIL YOU UPGRADE YOUR PLAN TO THE FAMILY SHARE FOR 59.99…AND THEY CAN TRANSFER NUMBERS BETWEEN CELL PHONES, THEY DO AN IMEI SWAP AND YOU PLUG YOUR SIM CARD INTO WHATVER PHONE YOU WANNA USE…SORRY YOU HAD THIS BAD EXPERIENCE BUT I DONT THINK YOU WERE AS IMFORMED AS YOU SHOOD OF BEEN ABOUT CELL PHONE SERVICES BEFORE YOU JUMPED IN…AND CANCELLING YOUR SERVICE WHILE YOUR IN CONTRACT RESULTS IN A 175.00 DOLLAR TERMINATION FEE…EVERYONE HAS THE SAME PROBLEMS YOU HAVE ITS CALLED BUISNESS AND NEST TIME GO TO A CINGULAR AND LISTEN TO THE SALES REP INSTEAD OF HOPPING INTO AN AGREEMENT THROUGH AMAZON WHERE THEY COULD CARELESS IF YOU UNDERSTAND YOUR TERMS AND CONDITIONS, YOU DID THIS TO YOURSELF ASS HOLE, EVERY CELL PHONE WANTS YOUR MONEY THATS HOW THEY STAY IN BUISNESS JACKASS, GET YOURSELF A FUCKEN PRE PAID PHONE IF YOU DONT LIKE IT…

By: Anonymous

Anonymous — Fri, 02 Mar 2007 07:43:00 +0000

first for the mother fucker that doesnt remmember his pass code were do u waqnt your security??? u want u’re mom calling in and canceling u’re acc just she got pist with u??? stop bitching and fuck u’re self and i beat that u were told to go to a local store with a pic id bcs even when u said that u would cancel the acc u didnt got any info on the acc

By: Mik63

Mik63 — Thu, 01 Mar 2007 20:16:00 +0000

Cingular is disgusting.
I have spent >3 hours today talking to various poor souls in all the various departments trying to get some help as most of my family is moving out of the country.
No help whatsoever in terms of the Early Termination Fees, even if I am trying to stay as customer for my line; also, when I tried to decrease the monthly minutes, as i will need less going forward, I discovered I would lose all of my rollover minutes.
I was polite and nice all the time, but at the last one I had to hang up or I would have started screaming at the poor bastard...
From today I will make sure to do the best I can to hurt Cingular's business in any way I can.
Anybody with Cingular or AT&T; on their resume will never get a job or any contract from me.

By: Anonymous

Anonymous — Tue, 27 Feb 2007 17:20:00 +0000

I agree Cingular sucks not just more than any other wireless company that I have dealt with, but more than any other company I have dealt with period. They have the WORST customer service organization in the world, they won’t even talk to me about a billing problem if I don’t remember my password, which I was never given by the store where I became a Cingular customer. Even if I can prove in every other way who I am they just won’t talk to me. First it all started when I had more dropped calls then any other wireless (their add says least dropped calls but should say most dropped calls). They wouldn’t even talk to me about that problem without the goddamn password so I canceled my service and they didn’t give a shit what so ever when I told them I was canceling. I would like to get the word out to the whole world that I think Cingular sucks worse than any other company out there.

By: Anonymous

Anonymous — Tue, 20 Feb 2007 14:52:00 +0000

hello mother fuckers good newa yall will have to migrated over to cingular or go and fuck yourself by feb 2008 bcs all the former at&T; acc will be gonne so good luck

By: Anonymous

Anonymous — Fri, 09 Feb 2007 10:03:00 +0000

CHINGUEN A SU PUTA MADRE PENDEJOS DE MIERDA