Why Cingular Wireless Sucks
Bad Customer Service
No Portability of Numbers
False Advertising
Higher Prices
So today I got to experience first hand personally getting screwed by the Cingular / AT&T; Wireless consumer unfriendly merger.
After going back and forth about buying a new cellphone I finally broke down and purchased through Amazon.com the Audiovox SMT5600 Smartphone. Scoble seemed to feel almost sensual about his and after seeing it firsthand at a geek dinner and playing with several others I thought it was finally time to take the plunge.
So what went wrong.
First, after buying the phone I called up my current provider Cingular Wireless to have them move my cell phone number over to my new phone — remember that big victory with consumer phone number portability and all? Nope. They won’t do it. Strike one. It’s bad enough that at one point you couldn’t move your number from one competing cell phone company to another but now you can’t move your Cingular phone number to their own company, AT&T; Wireless. The rep then proceeded to tell me that I would have known this if I’d purchased my phone through them and called Amazon.com a “flea market,” and suggested that I cancel my service and send the phone back to them.
Second, I asked them to cancel my existing Cingular service then and add my wife on to a second line on my new AT&T; service per their internet advertising. Even though they advertise this they would not do it. 
When I asked for an explanation on how they could advertise a shared plan and then not offer it the sales rep responded, “it ain’t gonna happen.”
So now I am stuck with paying AT&T; Wireless $49.99 per month for my new phone and paying Cingular $29.99 per month for my wife’s phone for a total of $79.99 per month instead of the $59.99 I was paying before. Nice trick on their part. Now I see how they plan to squeeze value out of the merger – screw the consumer.
All this and only 48 minutes on the phone and more fun with their crappy voice response unit.
Unfortunately it does not appear much can be done at the moment.
Cingular sucks and they were not prepared for their consumption of ATT…period. You ‘loyal employees’ better get a grip because you will go by the wayside. See the writing on the wall and get a real job that doesn’t involve high ’stress’ levels. Like snoring. You’ll be just as effective as you are now.
I had both a rep AND supervisor in the warranty dept COMPLETELY ignore what i was saying in favor of being ‘right’. They’re retards with a combined IQ of 4.
I was forced into a phone upgrade, picked a phone and guess what? Wow, the speaker stopped working. First implied is that YOU did something wrong. Well of course, I’m calling to deal with your crap because *I* did something wrong. I accepted a phone that YOUR company preapproved.
I went in person to a store, the same store that gave me the upgraded phone. I explain the problem and ta da! They can’t replace my phone by going into the store room and doing in person what they want to be done by MAIL. Anything else wouldn’t make sense, right? cough Yet they STILL stand there playing with my phone to ‘trouble shoot’ it. Yep, your speakers broken. Wow. The brilliance of it all.
I call warranty dept, guy confirms speaker is broken WHILE I’M USING THE CELL PHONE. My bad. See how easy it is to admit a mistake cingular? You JUST ADMIT IT. He tells me to call from a different line. I do. A new rep, thanks the wonders of menus, makes me repeat EVERYTHING i just said to the previous rep. Then tells me to take the battery out. Why? I ask. The speaker’s broken and been confirmed by TWO DIFFERENT cingular employes supposedly so bright and highly trained. She doesn’t try to tell me why, just wants me to do it. And does speaking to a supervisor help? ARE YOU KIDDING?
I repeat the SAME god damned trivial information they’ve been given again and again and again, and the supervisor then hangs up on me. Oh, how nice. Yes, now that’s some fine ‘customer service’.
Face it….Cingular is involved in and will continue to invite class action lawsuits. They will be bought by another company as they bought att, or rename themselves, or they will go bankrupt. In ANY of those cases guess what? YOU THE EMPLOYEES AND YOU THE CUSTOMERS are f’kd. Period. End of story.
Screw over only 5% of 50 million customers, and your days are numbered given words spreads instantly these days.
So yeah, you Suckular employees be proud of your barely above minimum wage jobs with tightly filtered benefits and while you’re at it, find out all the details now about where your local unemployment office is….because…customers might get mistreated first, but you’re next…that’s just Business 101. Meanwhile, the execs will continue playing golf and sipping martinis with God while you whore yourselves out to someone else for meager wages.
If you have a problem with Cingular that hasn’t been resolve contact the BBB or simple go to http://www.bbb.org and file a complaint. Your problems will the solve quickly.
I have had a family plan with Cingular for the last 6 years. Their Customer Service Reps will tell you any damn thing. My husband and I have had trouble with bad phones, dropped calls, etc. How your problems are handled depend on who you talk to. When I get a rep that I know right off the bat has a bad attitude or dont know any more than me I hang up and call back.I have gotten $300 dollar phones free and not had to pay a bill for a month hear and there. Never have a attitude when you call. Always be sweet and understanding and they will work with you pretty well. If you dont have time for all of this just simple go to the BBB.
I had ATT and I loved it. Good service and reception. But then my phone died and I was forced to switch to Cingular, which I thought would be the same. I pay the same money for less minutes. I get dropped calls and that tone that used to mean the number you have called is out of order except I will get it in the middle of a call. Then I tried to sign up for World Connect service when I was heading to Europe but they said –after I had signed up it — it would not activate for a month. I tried to cancel but they told me I could not cancel it until it was activated. So I waited a month, had to let them charge me and then ate the cost because they would not refund me for a service that I did not want before it was activated. This all took many hour of CS by the way.
Then my boyfriend!!!! gets a letter from Cingular about my cancellation of the World Connect service even thought the phone is in my name. He has Verizon. He was pissed and so was I. How did they get his name. So screwy.
I hate them. I am looking for a new service as we speak. I will keep my eye out for class action suits. I think their claim of fewest dropped calls is probably false.
And you Cingular employees with attitude, I hope will be jobless soon.
I used to work for Cingular as a mgr. and I think its a great conmpany. Just like with anything else you get into you must read the fine print. When a phone is turned off even if only for a few minutes it is charged a restoral fee. For example, if a bill is not pd and service is discontinued at 10 pm, cust. will be charged. In the event you submit a pymt. at 10am the next day you are still chrged. a restoral fee($36). Cust. calls in and says hey my phone was never off. But yes it was- the automated system b/c of non pay turned if off last night. Even if cust. syas well I used by phone last night before bed about 9pm.Also if you add a promo feature like txt msg. the charge will be prorated you will be chrged a partial month for the amt of time you actually hv left til months end and the month in adv., so your bill is higher. The same goes for priceplan changes made during your billing cycle. You must ask for the date your cycle starts and request that “whatever,” starts on that day to avoid add’l fees. Mgr. c
for information of thse who defend cingular since merger with att their service has gone down hill tech seem to use cell phones data capable for some reason I discountiued service with cingular data ser on 8/11/06 because of preformance problem and attempt to extort more money for upgrades I received a number of viruses from their tech dept. crashing the computer I was using at the time I got out my old win98 machine and got online with anoter ser only to find that they never closed data account I now have a bill from cingular of $2571.00 over $2400.00 from 8/11/06 to 9/01/06 a word to the wise who using your services and for what reason
On Friday afternoon I received a letter informing me that because my phones are still on AT&T; and are analog that I may be charged an additional $4.99 per month per phone. I figure ok, I’ll go out on Monday to the Cingular place, get new phones, look over the plans & pick one. However, Monday morning my phone bill arrives , I already have these new charges on my bill. I asked them to remove them from my bill, the lady tells me no. I ask to speak with a supervisor, after having to argue with her to speak with a supervisor one FINALLY comes on the line after being on hold forever. He also informs me that he will not reverse the charges. We go round and round over this. I just don’t feel it is fair. I decide that I will go find another company today (as I am no longer under contract), that’s when after being on the phone over 40 minutes, the supervisor decides that if I sign another 2 year contract that he can credit the charges. That was all I wanted in the first place, but after him telling me that there was no way he would do anything for me & that because I refuse to pay the additional monies that they will sue me, I don’t want their services anymore. The reason I am not on a contract anymore is because I refuse to sign a new one because of the rotten service I have received over the years. So, I tell the man that I will be canceling my service as soon as I pick another company, he tells me that since they don’t send your invoice until halfway through your new cycle that I’ll owe the $4.99 per phone for next month too. This is just unreasonable, I only got the first bill today. It’s like they suck you in because by the time you are mad enough to cancel them, whatever they are doing to you, they have gotten away with for two months. Maybe I should cancel my home service with BellSouth too as there are now just too many new phone & internet options to get jerked around by Cingular & BellSouth. The funny thing was that I was also going to get their internet service today when I went for a new phone & got the new service. The worst thing that ever happened was when Cingular took over AT&T;.
I am so glad to know I am not the only one who knows, CINGULAR SUCKS! I have had sooo many problems with them. They have false advertising. I’d like to see that study they advertise to see who the heck says cingular has exeptional service. I’ve done the esculation process many a times, no luck there either. And when I had to switch from a NE. # to a FL#, they got my bills all messed up and ended up double charging me. To this day I have never gotten reimbursed.
To the guy who posted as a former cglr manager, hey we know what fine print is. If you need to learn about customer service, learn from T-Mobile.
Cingular totally sucks. Well I shouldn’t expect anything less after the unholy relationship with At&t;.
Cingular Sucks-with the purchase of the AT&T; customers Cingular Wireless is over charging customer for early termination fees and surcharges, if you can verify the over charge, Cingular remove the termination fee, Leaving the Surcharges this equalls Millions to the American Public. How can I file a complaint with the FCC regarding this Company that is taking Millions for the American public all the time delivering service that sucks and giving us the because you were an AT&T; customer your serive will also SUCK.
great. I call and cancel my phone service I’ve had for 7 years on Oct 22, 2006. It’s now Nov 2. Lo and behold I get another bill. Call Cingular…”Oh there is no record of you calling 10/22/06″. FINE, stupid me for not taking names. Let me cancel AGAIN. No I don’t want to upgrade, I just want to cancel. What’s your name service rep ? And how about your name, disconnect rep. OK….. account is due to be closed 11/26 (end of billing cycle) Oh really ?….. can I get a confirmation number, to verify… Oh no, Cingular doesn’t have confirmation numbers ?… Hmmm. interesting…….
I’ll let you know what happens
IF THIS DOESN’T SAY IT ALL . . . AFTER 7 YEARS WITH AT&T;, THEN GETTING CAUGHT IN THE MERGER AND HAVING MY $69 PLAN TURN INTO A $185 MONTH FOR OVERAGES. sPENDING COUNTLESS HOURS ON HOLD AND DEALING THE IDIOT JUST SAY no CSR’S. . I CALLED VERIZON, THEY WERE AWESOME, PORTED MY OLD NUMBER, SENT ME A KILLER RAZOR PHONE AND LOWERED MY MONTHLY BY $30 WITH ALMOST THE SAME MINUTES . . .I’LL GLADLY PAY THE $175 CANCELLATION FEE !!! KISS MY ASS CINGULAR . .”YOU SUCK !!!!”
easiest solution… migrate your old AT&T; account to cingular, change to a new Family Talk rate plan, and pay as low as $69.99 a month plus taxes for the two lines… go to a store and apply any work discounts you may have, and voila! cheaper rate plan and solution is within arms reach
~A Cingular Representative~
I think Cingular Wireless policies suck. Especially their bullshit insurance policy. Yes they will replace your phone but it will be reconditioned and you have to pay 50.00. (I only paid 50.00 upon sign up for a BRAND NEW PHONE one month ago). This should be a well known fact, not a fact you need to read the fine print for. Very underhanded, and the people who work for the insurance part of Cingular are unintelligent and unprofessional.
HI MY NAME IS DENTON. I LIVE IN FORTSCOTT KANSAS, i have been screwed tooo. when i signed up for my plan the guy told me that the 1000 text messegings were going to be free he told me repeatedly about 5 times i asked him just because i didnt think that was true. when i asked him after he printed up my bill it showed i payed the 9.99 for the 1000 text messaging well i said why is that on my bill. he proceeded to tell me that.. that is the way it prints out on my computer and that from the HQ it wouldnt be on there and you wouldnt be charged for it. well i believed him then about 2 months later i was still paying for it so i called him up and we exchanged words and he hung up on me. haha. great business man ehhh. well i kept paying it and i got my servise from a town south of me PITTBURG KANSAS. well about 6 months later every one in my town started getting dropped from cingular because “they dont carry service here any longer” well come to find out….. CINGULAR is the only company that can back out of a contract and not have to pay the consumer money. i mean we cant do that we would be fined $200 some dollars. but you can read that because the lettering you have to have a magnifying glass to read. THATS CONVENIENT.The also say “THE NETWORK WITH THE FEWEST DROPPED CALLS” my ass. The first call i ever made on the piece of shit razor i had was a dropped call. i always had dropped calls. so what is that 2 or 3 strikes. im glad they shut me off. POS people. oh yea and all you people that want to say why didnt you call cingular and tell them about the problems. well i did. that was the first thing i did and you know what they said that they didnt have a plan for not paying for the 1000 text messages. so i felt like i had no one to turn to.. i mean they dont have “cell phone police” i think the goverment or someone should have some sort of an eye out for the cell phone companies that are just out to make some money.
YOU GUYS ARE SO FUNNY I WORK FOR CINGULAR AND EVERY DAY IM JUST TOO HAPPY TO GO TO WORK BCS ALL THE CALLS THAT I TAKE ARE FROM GUYS LIKE U, WHO DOESNT EVEN KNOW HOW TO READ A BILL, U DONT EVEN KNOW U’RE PRICE PLAN THAT BY THE WAY ITS A NATION PLAN AND SINCE U DONT KNOW YOUR PRICE PLAN U ALWAYS HAVE TO CALL TO ASK IS CANADA PART OF MY PRICE PLAN??? DID U GUYS EVEN WHEN TO SCHOOL??? BCS CANADA ITS A DIFERENT COUNTRY AND MORE STUPID Q’s THAT WE HAVE TO ANSWER ALL THE TIME BCS U DONT TAKE THE TIME TO CHCK URE CONTRACT THE POLICIES AND PROCEDURES AND THE TINY SMALL LETTERS AND ALSO BE A LITTLE BIT MORE SMART IF U’RE MAKING A CHANGE ON YOUR ACC ON THE MIDDLE OF THE BILLING CYCLE U WON’T GET ALL THE MIN FOR THE PLAN OR TXT MSG U COMPLAIN BCS U DIDNT GOT ALL THE MIN AND THE TXT MSG BUT U HAVE NEVER COMPLAIN BCS WE DIDNT CHARGE U THE FULL AMOUNT OF THAT PRICE PLAN OR TXT MSG DONT U?? SO PLEASE I KNOW ITS HARD TO THINK BUT PLEASE MAKE AN EFFORD
Cingular is the best service provider out there. The mistake?Purchasing the phone from Amazon, your fault not Cingular’s. Cingular has the largest Allover network, Best handsets, Rollover minutes and SO much more. Just because you got some idiot on the phone doesn’t mean you should say that Cingular Wireless sucks. You should say that person on the phone sucks. I believe that you’re just angry bc you made the mistake by ordering the phone thru amazon. Again, YOUR FAULT!
cingular screwed me over. they sent me a broken phone and overcharged, etc, etc. eventually i got them to let me talk to a top-level supervisor (far above the normal ones, he was in the corporate level. I explained my troubles to him, and told him i would never do businesss with the company again. he told me that given the shit i was put through, he did not blame me, and let me out of my contract 7 months early, for no charge. If you keep at it, they will eventually admit that they try to screw you over at all costs.
Cingular wirless is a unfriendly family company. A young mother was recently fired from Cingular for having to leave work to pick up her sick baby from day care. The day care called her and said she had to pick him up. She was fired because she had too many absences and they were all when her child was sick. That is so sad.
u are so IDIOT u just said she had too many absences u think that any company will keep a person like that????? no one cares about ure personal life its all about work and money retard
I am not an idiot!!! I know lots of companies that allow absences when a child is sick. YOU’RE THE IDIOT. When a mother has children and they are sick, they have to take them to the doctor, dumb ass. Sometimes it may happen more often than what that company would like, but if they’re a family-friendly company, they will either allow them to take leave without pay, or borrow from their next allotted leave time, NoT FIRE THEM!!! JERK!!! I worked for 30 years for a company and sometimes I had to be offf more than allotted, but there are ways around it. She had received many awards from Cingular for good customer service, but oh well, that’s their loss. Cingular HR practices suck. DOCTORS OFFICES HATE CINGULAR BECAUSE THE WAY THEY TREAT MOTHERS WITH SICK KIDS, I KNOW FOR A FACT!!!!
I’m sure if you added up all the people who had problems with every cell phone service, you would get the same problems from all the other providers. I just visited a Verizon Sucks site and you know what? They all had the same complaint you guys have about Cingular. I was a Verizon Customer. They charged me 300 dollars for making calls from outside the country. Funny thing though, I never took my phone out of the country. When I called Customer service, all they said was “are you sure?” I’m pretty damn sure what country I have had my phone in.
My contract came up (yes I did read the fine print) and decided not to pay the 300 dollars and cancel my service. 4 years later, Verizon is still claiming I owe them 300 dollars for making calls outside the country. I went to Sprint, but they wanted a 500 dollar deposit before they would even talk to me about a phone. T-mobile has no coverage in my area.
I have been in nearly every state with my Cingular phone have never had any of the problems you have described. I just got a new phone, and with the rebate Cingular gave me, I ended up paying less than a new customer. Further more, Cingular credited me 20.00 dollars in ringtones because the old phone could not transefer them to the new phone. Oh, and they have let me upgrade only about halfway through the contract.
Every service has it’s problem. I’ve had problems with the others. You had problems with Cingular. Why is there need for a website about it. Just deal with or switch providers. It’s that simple.
Kim A. Weighous
Cingular Wireless
2321 North University
Lubbock, TX 79415-1717
Dear Cingular Wireless:
I continue to receive bills regarding this phone, which did not work at my location and was returned to you several months ago. Here is a summary of what happened with the phone.
Even when I first got it, the phone would ALWAYS drop the connection at my location in Mena, Arkansas, sometimes after 20 minutes, sometimes after 30 seconds. The phone worked fine everywhere else I tried it in the entire USA, including Reno, Nevada, Denver, Colorado, Ft. Smith, Arkansas and everywhere else it was tried. I took the problem to the local Cingular store (S&L; Wireless) at 1109 Highway 71 South, Mena, AR. I was told the problem was my phone, and I needed to buy a new one. This is nonsense as the phone works fine everywhere but here, but I was rather rudely told this was my only option.
I then called the toll-free number and complained. I was told they would “check the equipment.” I told them I was going to try the phone one more time and then I was not going to pay for it anymore. I waited until well after the date I was told to wait, tried the phone and it worked for about 15 minutes and then dropped the connection once again. I then RETURNED THE PHONE with an explanatory letter to your office in Atlanta, Georgia approximately 2 months ago.
In legal terms, this is called “nonperformance.” So far your company has been totally unresponsive to my requests to have the remainder of this contract cancelled and the BALANCE WAIVED. If you check my call records, I have not used the phone in months, and used it very little before that as it was USELESS TO ME. If you continue to pressure me for money and damage my credit, this will become a legal issue.
Sincerely,
Kim Weighous
I called the Company and got stone walled once again on January 17, 2007. AVOID THIS COMPANY – THEY DON’T CARE IF THEY PROVIDE SERVICE, THEY JUST WANT YOUR MONEY
Here is a letter to this sucky company that explains my experience with them
Kim A. Weighous
Cingular Wireless
2321 North University
Lubbock, TX 79415-1717
Dear Cingular Wireless:
I continue to receive bills regarding this phone, which did not work at my location and was returned to you several months ago. Here is a summary of what happened with the phone.
Even when I first got it, the phone would ALWAYS drop the connection at my location in Mena, Arkansas, sometimes after 20 minutes, sometimes after 30 seconds. The phone worked fine everywhere else I tried it in the entire USA, including Reno, Nevada, Denver, Colorado, Ft. Smith, Arkansas and everywhere else it was tried. I took the problem to the local Cingular store (S&L; Wireless) at 1109 Highway 71 South, Mena, AR. I was told the problem was my phone, and I needed to buy a new one. This is nonsense as the phone works fine everywhere but here, but I was rather rudely told this was my only option.
I then called the toll-free number and complained. I was told they would “check the equipment.” I told them I was going to try the phone one more time and then I was not going to pay for it anymore. I waited until well after the date I was told to wait, tried the phone and it worked for about 15 minutes and then dropped the connection once again. I then RETURNED THE PHONE with an explanatory letter to your office in Atlanta, Georgia approximately 2 months ago.
In legal terms, this is called “nonperformance.” So far your company has been totally unresponsive to my requests to have the remainder of this contract cancelled and the BALANCE WAIVED. If you check my call records, I have not used the phone in months, and used it very little before that as it was USELESS TO ME. If you continue to pressure me for money and damage my credit, this will become a legal issue.
Sincerely, Kim Weighous
I called the Company and got stone walled once again on January 17, 2007. AVOID THIS COMPANY – THEY DON’T CARE IF THEY PROVIDE SERVICE, THEY JUST WANT YOUR MONEY
hello retards once again cingular has only change the name to THE NEW AT&T; and the retards with the old at&t; accounts have to move to cingular which is the new at&t; and by the way we wont unlock your cell phones so u can used them with cingular bcs will loose business so get the subsidy codes from someone else and by the way THE OLD AT&T; IT DOESNT EXIST ITS NOT LONGER A COMPANY SO U CANT PORT NUMBER TO THE OLD AT&T; BCS THAT ITS HISTORY
and by the way for the person who says that we dont care about the service that we only want money check u’re map to see if u live on a metropolitan area because maybe or most liketly u will be a red neck that lives on the county were only cows have cell phones bcs there no coverage for human beens and if u check u’re contract u will see SERVICE NOT WARRANTY ON ALL AREAS
PLEASE FOR THE RETARD WHO BUILD THIS SITE PLEASE DONT TAKE THE ADDS THAT I HAVE ADDED BECAUSE WE ARE IN AMERICA A FREE CONTRY WERE WE CAN EXPRESS OUR SHIT ASS U ARE DOING IT WITH URE BITCHING THANKX
HIOLA PENDEJOS DE MIERDA
CHINGUEN A SU PUTA MADRE PENDEJOS DE MIERDA
hello mother fuckers good newa yall will have to migrated over to cingular or go and fuck yourself by feb 2008 bcs all the former at&T; acc will be gonne so good luck
I agree Cingular sucks not just more than any other wireless company that I have dealt with, but more than any other company I have dealt with period. They have the WORST customer service organization in the world, they won’t even talk to me about a billing problem if I don’t remember my password, which I was never given by the store where I became a Cingular customer. Even if I can prove in every other way who I am they just won’t talk to me. First it all started when I had more dropped calls then any other wireless (their add says least dropped calls but should say most dropped calls). They wouldn’t even talk to me about that problem without the goddamn password so I canceled my service and they didn’t give a shit what so ever when I told them I was canceling. I would like to get the word out to the whole world that I think Cingular sucks worse than any other company out there.
Cingular is disgusting.
I have spent >3 hours today talking to various poor souls in all the various departments trying to get some help as most of my family is moving out of the country.
No help whatsoever in terms of the Early Termination Fees, even if I am trying to stay as customer for my line; also, when I tried to decrease the monthly minutes, as i will need less going forward, I discovered I would lose all of my rollover minutes.
I was polite and nice all the time, but at the last one I had to hang up or I would have started screaming at the poor bastard…
From today I will make sure to do the best I can to hurt Cingular’s business in any way I can.
Anybody with Cingular or AT&T; on their resume will never get a job or any contract from me.
first for the mother fucker that doesnt remmember his pass code were do u waqnt your security??? u want u’re mom calling in and canceling u’re acc just she got pist with u??? stop bitching and fuck u’re self and i beat that u were told to go to a local store with a pic id bcs even when u said that u would cancel the acc u didnt got any info on the acc
I REALLY DO DOUBT THAT HER RESPONSES WERE THE SAME AS YOU IMPOSED IN YOUR EXPLANATION…BUT IF YOU HAVE A SINGLE LINE YOU CANNOT ADD A LINE FOR 9.99 UNTIL YOU UPGRADE YOUR PLAN TO THE FAMILY SHARE FOR 59.99…AND THEY CAN TRANSFER NUMBERS BETWEEN CELL PHONES, THEY DO AN IMEI SWAP AND YOU PLUG YOUR SIM CARD INTO WHATVER PHONE YOU WANNA USE…SORRY YOU HAD THIS BAD EXPERIENCE BUT I DONT THINK YOU WERE AS IMFORMED AS YOU SHOOD OF BEEN ABOUT CELL PHONE SERVICES BEFORE YOU JUMPED IN…AND CANCELLING YOUR SERVICE WHILE YOUR IN CONTRACT RESULTS IN A 175.00 DOLLAR TERMINATION FEE…EVERYONE HAS THE SAME PROBLEMS YOU HAVE ITS CALLED BUISNESS AND NEST TIME GO TO A CINGULAR AND LISTEN TO THE SALES REP INSTEAD OF HOPPING INTO AN AGREEMENT THROUGH AMAZON WHERE THEY COULD CARELESS IF YOU UNDERSTAND YOUR TERMS AND CONDITIONS, YOU DID THIS TO YOURSELF ASS HOLE, EVERY CELL PHONE WANTS YOUR MONEY THATS HOW THEY STAY IN BUISNESS JACKASS, GET YOURSELF A FUCKEN PRE PAID PHONE IF YOU DONT LIKE IT…
Cingular and AT&T; advertise “unlimted mobile to mobile” internet and paper source, no where does it state “with select plans” They don’t care if it’s false advertising or their Customer service reps lie and state yes it’s for all customers. Now I’ve realized I’ve been charged for it because it’s not on my plan. Plus calls were dropped constantly-another false advertisment they have. I have been with this crappy company when it was Houston Cellular, then Cingular and now AT&T;, seems they screw loyal customers. I have tried to speak with them and no luck they are rude and don’t care to hear you out and repeat the same crap “it’s not on your plan” I will not pay for the charges, I don’t give a rat ass!!!!
Formerly Cingular NOW The new at&t.;
Ok i work for at&t.; I have been working for over 2 years in Canada. We accept all your stupid calls. “I DONT KNOW WHY MY BILL IS SO HIGH” if you took the time to read it you would know. But you dont. So you call in and complain. You can threten to cancel. I dont care i will send you to cancelations. And you can pay that 175 termination fee. 85% of times it is the customer who does not know what they are doing. You guys get cheap rates SO DONT COMPLAIN. Secondly at&t; is the best company in the USA so if you want to go cancel-go ahead ha ha ha pay more, at&t; does not lose. You do. Our reps are very skilled. It is the customer 85% of times who does not know what they are sighing for. But there are the customers who had problems and have been with us for many years which we help just like other companies. I usully like to help people with there bill and adjustments. But now that i see how some customers think i will think twice before i do anything to a new customer. THIRDLY
CINGULAR and the new at&t; are the same EXACT THING they just changed there name, EVERY THING IS THE SAME
SO I AM TIRED OF HEARING OHH CINGULAR WAS GOOD BL:AH BLAH BLAH ITS THE SAME THING, SO APPRECIATE WHAT AT T can do for you if not CANCEL and we will see how fast you come running back!!!!!!!!!!!!!!! PLEASE PEOPLE REPLY i want to know what you guys think now.. AND the part with if you threten to cancel we give you more there is apolicy only for peopel who have been with at&t; for more then 7 years and we know how long you have been there we can see everything!!!!!
Formerly Cingular NOW The new at&t.;
Ok i work for at&t.; I have been working for over 2 years in Canada. We accept all your stupid calls. “I DONT KNOW WHY MY BILL IS SO HIGH” if you took the time to read it you would know. But you dont. So you call in and complain. You can threten to cancel. I dont care i will send you to cancelations. And you can pay that 175 termination fee. 85% of times it is the customer who does not know what they are doing. You guys get cheap rates SO DONT COMPLAIN. Secondly at&t; is the best company in the USA so if you want to go cancel-go ahead ha ha ha pay more, at&t; does not lose. You do. Our reps are very skilled. It is the customer 85% of times who does not know what they are sighing for. But there are the customers who had problems and have been with us for many years which we help just like other companies. I usully like to help people with there bill and adjustments. But now that i see how some customers think i will think twice before i do anything to a new customer. THIRDLY
CINGULAR and the new at&t; are the same EXACT THING they just changed there name, EVERY THING IS THE SAME
SO I AM TIRED OF HEARING OHH CINGULAR WAS GOOD BL:AH BLAH BLAH ITS THE SAME THING, SO APPRECIATE WHAT AT T can do for you if not CANCEL and we will see how fast you come running back!!!!!!!!!!!!!!! PLEASE PEOPLE REPLY i want to know what you guys think now.. AND the part with if you threten to cancel we give you more there is apolicy only for peopel who have been with at&t; for more then 7 years and we know how long you have been there we can see everything!!!!!
JUST TO LET YOU KNOW at&t; does not false advertisment. If you read the bottom alwys it will state in small leters that tell you.
AND FINALLY “YOU CANT PURSUE LEGAL ACTION AGAINST at&t; anyway” YOU SIGHNED A CONTRACT THAT READS
“I AGREE THAT WHILE I AM ON ANY at&t; SERVICE I WILL AND CAN NOT PURSUE ANY KIND OF LEGAL ACTION”
THANK YOU AND FOR ALL THE GREAT 90% OF EXCELLENT CUSTOMERS ENJOY the most reliable and best network in the USA “The new at&t;” Your world. Delivered.Formerly CINGULAR and AT
i have been a cingular customer since 2004. on the first of August i switched my number from the family plan it was on to the family plan of my boyfriend. when we made the first calls to find out if it was possible to switch my service from family plan to family plan we were told that for a small fee of $18 it could be eaisly done. all we needed to do was allow my brother (orginal family plan-ofp) to have access to my boyfriend’s (new family plan-nfp)account and he could make all changes involved. this sounded simple enough and my brother come to our house to make the changes so we would know when it was done. fortunately they have invented the speakerphone because it was not that simple. they would not allow my brother to add it to my boyfriend’s account and he had to do it, no prob ppl make mistakes. however, my shock came when we got the bill! when we made the transfer the rep. told us (speakerphone, remember) that all the rollover minutes connected with my number (over 3,000) would follow my number. he told us that my plan details would stay the same and my boyfriend even upgraded his service by adding free nights & weekends starting at 7pm to 7am, and uping the daytime minutes to 700 from 200. yes we all understood about the pro-rated bill because of the bill date and that the minutes would be pro-rated as well. but i was not worried because my rollover was comming with me, right! WRONG!!! when we got the bill both numbers were charged for overages. his for 30mins.@$0.45per min. and mine 211mins.@$0.45. i was of course upset and called 611. the customer service rep. this time told me that ROLLOVER MINUTES DO NOT TRANSFER. she said they stay with the “parent number” which is of course the main number on the ofp so now my brother has a tremendious amount of rollover minutes that he will never be able to use. the rep. told us that there was never any policy that would allow rollover minutes to be transfered with the number. she was sorry that we had misunderstood the other rep. MISUNDERSTOOD!! i sort of got angery. i explained very forcefully that there was no misunderstanding, the othe rep. had told us this and we had expected the rollover to follow the number. i asked her to check the previous call as some of them are recorded she put me on hold. after a few minutes she came back on the line and removed ALL the overage charges from the nfp! i was expecting the worst and it worked out in the oppisite direction. cingular has provided me with bad customer service and good customer service concerning the same issue. so i think that it just comes down to which rep. you get when you call. oh by the way. i asked the helpful rep. if there was a way to get her if i had to call again and she told me no all the calls are directed by a computer to the stations and there was no way to contact her directly and because she is not a supervisor i would not be able to call the service center and request her. maybe this is the problem, make the reps. more accountable and they may be better at their jobs.