inside information about being a smart call centre customer
explodedlibrary.info: inside information about being a smart call centre customer: Some tips on navigating the call center maze from an insider. Kind of basic stuff, like be nice to people, but helpful nonetheless.
I’m still waiting for someone to put out a Jerky Boys style tech call center tape. I can imagine with some of these people being held on a captive customer support lines the potential hijkinks could be hillarious. (Thanks, Scoble)